Demandbase outages and incidents
Outage and incident data over the last 30 days for Demandbase.
There have been 3 outages or incidents for Demandbase in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Demandbase
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Demandbase API | Active |
| Demandbase for Sales | Active |
| Demandbase for Salesforce | Active |
| Demandbase Platform | Active |
| Dynamic Audiences | Active |
| Site Analytics Data Pipeline | Active |
Latest Demandbase outages and incidents.
View the latest incidents for Demandbase and check for official updates:
Investigating increased latency in DB1
Description: We have solved the issue and the performance should be returning to normal.
Status: Resolved
Impact: Minor | Started At: Sept. 3, 2024, 3:01 p.m.
Updates:
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Time: Sept. 3, 2024, 4:04 p.m.Status: ResolvedUpdate: We have solved the issue and the performance should be returning to normal.
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Time: Sept. 3, 2024, 3:01 p.m.Status: InvestigatingUpdate: We are aware of increased load times in DB1 and the team is investigating.
Blank snapshot emails
Description: This incident has been resolved.
Status: Resolved
Impact: None | Started At: Aug. 30, 2024, 7:27 p.m.
Updates:
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Time: Aug. 30, 2024, 9:40 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Aug. 30, 2024, 7:27 p.m.Status: IdentifiedUpdate: We are aware of an issue where some customers received blank snapshot emails today. We will resend these once the issue is resolved.
Overnight Data Processing Delay
Description: This incident is resolved and the overnight data processing is complete for the majority of tenants. However, some tenants were not refreshed today and will begin seeing up to date data tomorrow morning.
Status: Resolved
Impact: None | Started At: June 28, 2024, 1:09 p.m.
Updates:
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Time: June 28, 2024, 4:09 p.m.Status: ResolvedUpdate: This incident is resolved and the overnight data processing is complete for the majority of tenants. However, some tenants were not refreshed today and will begin seeing up to date data tomorrow morning.
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Time: June 28, 2024, 1:09 p.m.Status: IdentifiedUpdate: Some DB1 tenants may be be experiencing a delay in overnight data proceessing. Our engineering team has resolved the issue and process is running.
Overnight Data Processing Delay
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: June 6, 2024, 3:23 p.m.
Updates:
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Time: June 7, 2024, 12:52 a.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: June 6, 2024, 9:48 p.m.Status: IdentifiedUpdate: The majority of tenants have been refreshed. We will continue to monitor the remainder that are still finishing up.
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Time: June 6, 2024, 5:03 p.m.Status: IdentifiedUpdate: We expect the remaining tenants to be up to date in the next 4 to 6 hours
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Time: June 6, 2024, 3:23 p.m.Status: IdentifiedUpdate: Some DB1 tenants may be be experiencing a delay in overnight data proceessing. Our engineering team has identified the issue and is working on a resolution..
web.demandbase.com is experiencing errors
Description: This incident has been resolved.
Status: Resolved
Impact: None | Started At: June 2, 2024, 4:23 a.m.
Updates:
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Time: June 2, 2024, 4:30 a.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: June 2, 2024, 4:23 a.m.Status: IdentifiedUpdate: The issue has been identified and a fix is being implemented.
