Demandbase outages and incidents
Outage and incident data over the last 30 days for Demandbase.
There have been 3 outages or incidents for Demandbase in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Demandbase
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Demandbase API | Active |
| Demandbase for Sales | Active |
| Demandbase for Salesforce | Active |
| Demandbase Platform | Active |
| Dynamic Audiences | Active |
| Site Analytics Data Pipeline | Active |
Latest Demandbase outages and incidents.
View the latest incidents for Demandbase and check for official updates:
Blank dashboards for some customers
Description: This incident has been resolved.
Status: Resolved
Impact: None | Started At: March 8, 2024, 5:17 p.m.
Updates:
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Time: March 8, 2024, 6:13 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: March 8, 2024, 5:58 p.m.Status: MonitoringUpdate: A fix has been implemented and we are monitoring the results.
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Time: March 8, 2024, 5:17 p.m.Status: IdentifiedUpdate: Several customers have reported blank dashboards in their tenants. We have identified the issue and working on the fix.
Authentication errors in Salesforce integration
Description: We have identified a work around. This issue was introduced in a recent Chrome update. To revert the policy change in Chrome disable 3rd party story partitioning. The setting can be found by putting chrome://flags/#third-party-storage-partitioning into the Chrome address bar.
Status: Resolved
Impact: Minor | Started At: Feb. 16, 2024, 5:57 p.m.
Updates:
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Time: Feb. 16, 2024, 6:29 p.m.Status: ResolvedUpdate: We have identified a work around. This issue was introduced in a recent Chrome update. To revert the policy change in Chrome disable 3rd party story partitioning. The setting can be found by putting chrome://flags/#third-party-storage-partitioning into the Chrome address bar.
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Time: Feb. 16, 2024, 5:57 p.m.Status: InvestigatingUpdate: We are investigating authentication errors with customers who have the Demandbase ABX package installed in Salesforce.
Delay in refreshing data
Description: We confirmed the issue is resolved. Today's refresh was successful.
Status: Resolved
Impact: Minor | Started At: Feb. 1, 2024, 6:08 p.m.
Updates:
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Time: Feb. 2, 2024, 11:15 a.m.Status: ResolvedUpdate: We confirmed the issue is resolved. Today's refresh was successful.
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Time: Feb. 2, 2024, 3:39 a.m.Status: MonitoringUpdate: Todays refresh completed except for a small handful of tenants. We are expecting the next refresh to catch those remaining tenants and be up to date by 6am EST.
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Time: Feb. 1, 2024, 8:06 p.m.Status: IdentifiedUpdate: We have identified the issue and we are running the job to refresh the data now.
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Time: Feb. 1, 2024, 6:08 p.m.Status: IdentifiedUpdate: Description: We are currently addressing a performance issue that has resulted in a delay in refreshing data for approximately 50% of our customer tenants. The data regeneration process, which typically occurs every 24 hours, is experiencing delays, preventing the update of information from yesterday. Impact: You may notice that the data in your tenant has not been updated with the latest information from the previous day. We understand the importance of timely and accurate data for your operations and apologize for any inconvenience this may cause. Actions Taken: Our engineering team is actively investigating the root cause of the performance problem and working on a resolution. We are prioritizing this issue to ensure a swift resolution and minimize any further impact on your daily operations. What You Can Do: We appreciate your patience and understanding during this time. If you have any urgent queries or specific concerns related to your data, please reach out to our support team via the support portal https://supportportal.demandbase.com. We understand the importance of the data in our platform to your business, and we are committed to resolving this incident as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your continued trust in Demandbase.
Activity Duplication
Description: On Wednesday, July 19th, we identified an issue resulting in some activity duplication. Our team promptly deployed a fix on July 20th, and cleanup is underway, set to finish by Sunday, July 23rd. No need to worry; you likely didn't notice anything. If historical journey stages are of concern, a partial rebuild is available as an option by contacting Support. Thank you for your understanding. Reach out to [email protected] if you have any concerns.
Status: Resolved
Impact: None | Started At: July 19, 2023, 7 p.m.
Updates:
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Time: July 22, 2023, 1:08 a.m.Status: ResolvedUpdate: On Wednesday, July 19th, we identified an issue resulting in some activity duplication. Our team promptly deployed a fix on July 20th, and cleanup is underway, set to finish by Sunday, July 23rd. No need to worry; you likely didn't notice anything. If historical journey stages are of concern, a partial rebuild is available as an option by contacting Support. Thank you for your understanding. Reach out to [email protected] if you have any concerns.
Demandbase Sales Cloud login issues
Description: Service has been restored to all impacted tenants. Thank you for your patience.
Status: Resolved
Impact: Critical | Started At: Jan. 31, 2023, 9:39 p.m.
Updates:
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Time: Jan. 31, 2023, 10:33 p.m.Status: ResolvedUpdate: Service has been restored to all impacted tenants. Thank you for your patience.
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Time: Jan. 31, 2023, 10:12 p.m.Status: MonitoringUpdate: We have mitigated the issue and are currently monitoring the status of the impacted service. We will post an update once service has been restored to all impacted tenants. Thank you for your patience.
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Time: Jan. 31, 2023, 9:39 p.m.Status: InvestigatingUpdate: We are currently investigating the issue.
