Demandbase outages and incidents
Outage and incident data over the last 30 days for Demandbase.
There have been 3 outages or incidents for Demandbase in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Demandbase
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Demandbase API | Active |
| Demandbase for Sales | Active |
| Demandbase for Salesforce | Active |
| Demandbase Platform | Active |
| Dynamic Audiences | Active |
| Site Analytics Data Pipeline | Active |
Latest Demandbase outages and incidents.
View the latest incidents for Demandbase and check for official updates:
DB1 login issues
Description: We have resolved the issue.
Status: Resolved
Impact: None | Started At: Jan. 26, 2023, 4:19 p.m.
Updates:
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Time: Jan. 26, 2023, 4:40 p.m.Status: ResolvedUpdate: We have resolved the issue.
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Time: Jan. 26, 2023, 4:34 p.m.Status: IdentifiedUpdate: We have identified the issue and implementing the fix.
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Time: Jan. 26, 2023, 4:19 p.m.Status: InvestigatingUpdate: We are currently investigating this issue
[Resolved] DB One Platform UI is displaying "Oops error" page due to increased errors on backend. We are currently investigating the issue and post updates shortly.
Description: We have resolved the issue through a rollback process. We will be conducting detailed post-mortem on prevent the issue from recurring.
Status: Resolved
Impact: Critical | Started At: Nov. 14, 2022, 5:41 p.m.
Updates:
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Time: Nov. 14, 2022, 6:53 p.m.Status: ResolvedUpdate: We have resolved the issue through a rollback process. We will be conducting detailed post-mortem on prevent the issue from recurring.
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Time: Nov. 14, 2022, 6:16 p.m.Status: IdentifiedUpdate: We have isolated the issue to a repeated calls made by an UI component to the backend service and we are in the process of issuing a rollback.
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Time: Nov. 14, 2022, 5:41 p.m.Status: InvestigatingUpdate: What: DB One Platform UI is displaying "Oops error" page due to increased errors on backend. We are currently investigating the issue and post updates shortly. Impact: All Tenants using the DB1 platform ETA: Team is investigating. We will be posting periodic updates
ABX Cloud & Advertising Cloud are undergoing emergency maintenance
Description: We have resolved the issue with backend system and the maintenance page has been removed. The platform should be fully functional now. We will be conducting a post-mortem to prevent future incidents with similar failure mode.
Status: Resolved
Impact: Critical | Started At: Oct. 28, 2022, 1:31 a.m.
Updates:
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Time: Oct. 28, 2022, 1:46 a.m.Status: ResolvedUpdate: We have resolved the issue with backend system and the maintenance page has been removed. The platform should be fully functional now. We will be conducting a post-mortem to prevent future incidents with similar failure mode.
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Time: Oct. 28, 2022, 1:37 a.m.Status: InvestigatingUpdate: We are continuing to investigate this issue.
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Time: Oct. 28, 2022, 1:32 a.m.Status: InvestigatingUpdate: We are continuing to investigate this issue.
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Time: Oct. 28, 2022, 1:31 a.m.Status: InvestigatingUpdate: What: ABX Cloud & Advertising Cloud are undergoing emergency maintenance since the website is down. Users will see a maintenance page until the team isolate the issue. Impact: All Tenants ETA: We are still investigating the root cause.
[Resolved] Lead to Account Matching is not functioning for AS 2.0 customers due to code change in this week's release.
Description: We have applied the fix to production and lead to account matching should be fully functional again. We will be conducting a post-mortem to prevent such issues from recurring.
Status: Resolved
Impact: Minor | Started At: July 15, 2022, 8:33 p.m.
Updates:
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Time: July 16, 2022, 12:26 a.m.Status: ResolvedUpdate: We have applied the fix to production and lead to account matching should be fully functional again. We will be conducting a post-mortem to prevent such issues from recurring.
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Time: July 15, 2022, 9:28 p.m.Status: InvestigatingUpdate: The issue has been isolated to handling of null values for the migrated tenants. We are currently testing a fix and will be rolled into production shortly.
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Time: July 15, 2022, 8:33 p.m.Status: InvestigatingUpdate: What: We are investigating an issue in lead to account matching module where there was code change to metadata that is resulting in parsing errors. Impact: This issue impacts functioning of lead to account matching service for customers that been migrated to analytics service 2.0 ETA for Resolution: Team is actively investigating and we will providing periodic updates
[Resolved] Some of our AS 2.0 customers are experiencing inconsistent account targeting from their account list in their advertising campaigns.
Description: We applied a fix for this issue and confirmed that all account lists used by advertising. We will be conducting a post-mortem to prevent such issues in future.
Status: Resolved
Impact: Major | Started At: May 24, 2022, 8:30 p.m.
Updates:
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Time: May 25, 2022, 1:38 a.m.Status: ResolvedUpdate: We applied a fix for this issue and confirmed that all account lists used by advertising. We will be conducting a post-mortem to prevent such issues in future.
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Time: May 24, 2022, 9:42 p.m.Status: IdentifiedUpdate: We are continuing to work on a fix for this issue.
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Time: May 24, 2022, 8:58 p.m.Status: IdentifiedUpdate: We have isolated the inconsistency in advertising campaign reporting and currently working on a hotfix to address the issue.
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Time: May 24, 2022, 8:30 p.m.Status: InvestigatingUpdate: What: We are investigating an issue in AS 2.0 where some of advertising campaign targeting have cases where we are targeting less accounts than what is in an account list. In some cases we are not targeting any accounts. Impact: This issue impacts about third of our AS 2.0 customers. ETA for Resolution: Team is actively investigating and we will providing updates.
