Demandbase outages and incidents
Outage and incident data over the last 30 days for Demandbase.
There have been 3 outages or incidents for Demandbase in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Demandbase
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Demandbase API | Active |
| Demandbase for Sales | Active |
| Demandbase for Salesforce | Active |
| Demandbase Platform | Active |
| Dynamic Audiences | Active |
| Site Analytics Data Pipeline | Active |
Latest Demandbase outages and incidents.
View the latest incidents for Demandbase and check for official updates:
Sales Cloud is not loading
Description: The root cause was found and the issue is fixed.
Status: Resolved
Impact: Critical | Started At: April 25, 2022, 3:51 p.m.
Updates:
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Time: April 25, 2022, 7:44 p.m.Status: ResolvedUpdate: The root cause was found and the issue is fixed.
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Time: April 25, 2022, 4:46 p.m.Status: MonitoringUpdate: We have put in a temporary fix that has brought the applications back up. We are still working on fixing the root cause.
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Time: April 25, 2022, 3:51 p.m.Status: InvestigatingUpdate: We are currently investigating the issue.
Updates to Journey edits on DB1 are locked for several customers
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: April 20, 2022, 3:50 p.m.
Updates:
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Time: April 20, 2022, 11:34 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: April 20, 2022, 11:32 p.m.Status: MonitoringUpdate: We are continuing to monitor for any further issues.
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Time: April 20, 2022, 11:31 p.m.Status: MonitoringUpdate: The issue has been resolved by a hotfix release.
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Time: April 20, 2022, 9:07 p.m.Status: MonitoringUpdate: The fix has been deployed and we are monitoring the results.
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Time: April 20, 2022, 8:26 p.m.Status: InvestigatingUpdate: We have identified the issue and testing a fix.
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Time: April 20, 2022, 3:50 p.m.Status: InvestigatingUpdate: Some customers are experiencing issues making Journey updates. We are investigating.
Data Integrity Analyitcs Dashbaord
Description: The issue has been fixed. The team will continue working on backfilling the missing data.
Status: Resolved
Impact: Minor | Started At: April 13, 2022, 3:06 p.m.
Updates:
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Time: April 13, 2022, 4:32 p.m.Status: ResolvedUpdate: The issue has been fixed. The team will continue working on backfilling the missing data.
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Time: April 13, 2022, 4:15 p.m.Status: MonitoringUpdate: Patch to fix the issue has been applied.
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Time: April 13, 2022, 3:06 p.m.Status: IdentifiedUpdate: Customer dashboards are missing data.
Syncing errors for some customers
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: April 12, 2022, 9:22 p.m.
Updates:
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Time: April 12, 2022, 10:52 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: April 12, 2022, 9:22 p.m.Status: InvestigatingUpdate: For a handful of customers marketing automation and Salesforce syncing is experiencing issues.
[Resolved] DB One Platform UI is displaying "Oops error" page due to increased errors on backend
Description: The backend issue has been resolved and the platform is back to being functional. We will be conducting a post-mortem on this incident.
Status: Resolved
Impact: Major | Started At: April 1, 2022, 4:29 p.m.
Updates:
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Time: April 1, 2022, 4:44 p.m.Status: ResolvedUpdate: The backend issue has been resolved and the platform is back to being functional. We will be conducting a post-mortem on this incident.
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Time: April 1, 2022, 4:29 p.m.Status: InvestigatingUpdate: DB One Platform UI is displaying "Oops error" page due to increased errors on backend. We are currently investigating the issue and post updates shortly.
