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Is there an Deputy.com outage?

Deputy.com status: Systems Active

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Deputy.com outages and incidents

Outage and incident data over the last 30 days for Deputy.com.

There have been 3 outages or incidents for Deputy.com in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Deputy.com

Outlogger tracks the status of these components for Xero:

Billing Services Active
Deputy Website Active
Login Services Active
POS Integration Active
Sandbox Active
Deputy - AU Active
Deputy - UK Active
Deputy - USA Active
HelloSign / HelloFax HelloSign Active
HelloSign / HelloFax HelloSign API Active
Pusher Pusher.js CDN Active
Pusher Pusher REST API Active
Pusher WebSocket client API Active
Twilio Incoming SMS Active
Twilio Outgoing SMS Active
Xero Ltd - API Accounting API Active
Xero Ltd - API Payroll API Active
Zuora Production API Interface Active
Zuora Production API Interface Active
Component Status
Billing Services Active
Deputy Website Active
Login Services Active
POS Integration Active
Sandbox Active
Active
Deputy - AU Active
Deputy - UK Active
Deputy - USA Active
Active
HelloSign / HelloFax HelloSign Active
HelloSign / HelloFax HelloSign API Active
Pusher Pusher.js CDN Active
Pusher Pusher REST API Active
Pusher WebSocket client API Active
Twilio Incoming SMS Active
Twilio Outgoing SMS Active
Xero Ltd - API Accounting API Active
Xero Ltd - API Payroll API Active
Zuora Production API Interface Active
Zuora Production API Interface Active

Latest Deputy.com outages and incidents.

View the latest incidents for Deputy.com and check for official updates:

Updates:

  • Time: Dec. 6, 2023, 3:52 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 6, 2023, 3:18 a.m.
    Status: Monitoring
    Update: A fix has been deployed. Customers who are subscribed to Deputy HR will now be able to access Hire, Onboarding and Documents once more
  • Time: Dec. 6, 2023, 1:24 a.m.
    Status: Identified
    Update: We have enabled the ability for customers to access the HR suite of products (Hire, Onboarding and Documents) whilst we release a fix.
  • Time: Dec. 6, 2023, 1:09 a.m.
    Status: Identified
    Update: We have identified the issue and are currently working on a fix.
  • Time: Dec. 6, 2023, 12:58 a.m.
    Status: Investigating
    Update: We are currently investigating reports of Deputy HR subscribers not being able to access Hire, Onboarding and Documents.

Updates:

  • Time: Sept. 19, 2023, 6:17 a.m.
    Status: Resolved
    Update: This incident has been resolved - for full details about the AWS incident please see - https://health.aws.amazon.com/health/status
  • Time: Sept. 19, 2023, 1:40 a.m.
    Status: Monitoring
    Update: Deputy Customers should no longer see issues with the Platform. AWS continues to work on resolving this issue. Whilst they do we will keep this issue open and provide updates as they recover. For more information on the AWS issue see https://health.aws.amazon.com/health/status
  • Time: Sept. 18, 2023, 11:29 p.m.
    Status: Monitoring
    Update: Deputy Customers should no longer see issues with the Platform. From the last update from AWS, we expect this issue to be fully resolved within the next 60 to 90 minutes. We will continue to monitor the recovery of the system.
  • Time: Sept. 18, 2023, 10:53 p.m.
    Status: Monitoring
    Update: The reported outage appears now to be resolved. The latest fix from AWS appears to have resolved this for Deputy Customers who can now log in, clock off and export. We will continue to monitor the recovery of the system.
  • Time: Sept. 18, 2023, 10:13 p.m.
    Status: Monitoring
    Update: AWS has applied a fix to their infrastructure. This fix appears to be showing improvements to the system and we are seeing that Deputy customers may now be able to log in and use Deputy. For more information see - https://health.aws.amazon.com/health/status
  • Time: Sept. 18, 2023, 8:37 p.m.
    Status: Identified
    Update: Deputy continues to be affected by an AWS issue in North America. We are still working with our teams to find a workaround for this issue.
  • Time: Sept. 18, 2023, 7:32 p.m.
    Status: Identified
    Update: Deputy is being affected by an AWS issue in North America. We are currently investigating a work around for this issue.
  • Time: Sept. 18, 2023, 7:12 p.m.
    Status: Investigating
    Update: We are investigating reports of customers not being able to access the platform in the North America region

Updates:

  • Time: Sept. 12, 2023, 11:26 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 12, 2023, 11:25 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Sept. 12, 2023, 9:42 p.m.
    Status: Monitoring
    Update: We have deployed a fix. Pay Rates are now appearing in accounts. We will continue to monitor the recovery. Timesheets continue to be unaffected by this issue.
  • Time: Sept. 12, 2023, 9:06 p.m.
    Status: Identified
    Update: We have identified the issue and are working on a fix
  • Time: Sept. 12, 2023, 8:48 p.m.
    Status: Investigating
    Update: We continue to investigate this issue
  • Time: Sept. 12, 2023, 8:16 p.m.
    Status: Investigating
    Update: We are currently investigating reports of Pay Rates data not being populated within some Deputy Accounts. No timesheets are effected by this issue.

Updates:

  • Time: July 3, 2023, 3:43 a.m.
    Status: Postmortem
    Update: **What has happened:** Deputy uses a system to handle some of our background processes and automates some elements of your business's workload. Unfortunately, that system temporarily failed, which has affected the following tasks: 1. Automatically generating leave timesheets for employees who are on approved paid leave, 2. Automatically rounding timesheets based on your location settings. As a result, the accuracy of timesheets processed by your business between 21 June 2023 09:17 AEST \(20 June 23:17 UTC\) and 27 June 2023 10:45 AEST \(00:45 UTC\) may have been impacted. **What do I need to do to check:** _If you have not run your payroll for the affected period;_ 1. In Deputy, go to the Timesheets approval page, filter for the above dates, and review the accuracy of the timesheets — the steps in[ this help guide](https://help.deputy.com/hc/en-au/articles/4689565799439-Unapprove-time-and-or-pay-in-timesheets) can assist you 2. Run the [Leave Management Report](https://help.deputy.com/hc/en-au/articles/6220510113295-Leave-Management-Report) in Deputy to confirm which employees were on approved paid leave during this time and compare with the newly created leave timesheets in your Deputy account _If you have already run payroll for the affected period;_ 1. You will need to compare timesheets from Deputy with your payroll provider to ensure that any missed time is appropriately accounted for. **Safeguarding against future issues** Our specialist technical team have conducted a thorough review of the incident and enhancements to our processes are currently being implemented to help ensure this system issue does not reoccur. **We are here to help** Our priority is to support you to minimise any impact on your business. If you have further queries, please [contact our Support Team](https://help.deputy.com/hc/en-au/articles/4657553285391-Get-help-and-request-support-from-Deputy#h_01G5G6JFJRKSR088HR0KGNZZT5).
  • Time: July 3, 2023, 3:43 a.m.
    Status: Resolved
    Update: The system that runs background processes to automate some aspects of business workload, unfortunately experienced a temporary failure which has impacted timesheets during 21 June 2023 09:17 AEST (20 June 23:17 UTC) and 27 June 2023 10:45 AEST (00:45 UTC). This system issue has been rectified.

Updates:

  • Time: May 6, 2023, 1:49 a.m.
    Status: Resolved
    Update: We have resolved the issue impacting trial accounts in the U.S.
  • Time: May 5, 2023, 10:14 p.m.
    Status: Identified
    Update: We have investigated the cause of an issue impacting trial accounts in the U.S. converting to a paid plan and are working on a fix.
  • Time: May 5, 2023, 9:58 p.m.
    Status: Investigating
    Update: We are investigating a current issue regarding trial accounts in the U.S. being unable to convert to a paid plan

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Frequently Asked Questions - Deputy.com

Is there a Deputy.com outage?
The current status of Deputy.com is: Systems Active
Where can I find the official status page of Deputy.com?
The official status page for Deputy.com is here
How can I get notified if Deputy.com is down or experiencing an outage?
To get notified of any status changes to Deputy.com, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Deputy.com every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Deputy.com do?
Discover job opportunities to join our team in revolutionizing the hourly paid workforce industry. Explore current openings now.

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