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Outage and incident data over the last 30 days for Invoca.
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View the latest incidents for Invoca and check for official updates:
Description: Invoca Web Availability for June 2024: 99.977% Invoca Call Availability for June 2024: 100% Invoca Availability for Q3 2024: 99.923%
Status: Resolved
Impact: None | Started At: July 16, 2024, 4:13 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: July 2, 2024, 9:35 p.m.
Description: Response times from our provider's endpoint are aligned with our normal standards. The incident is now resolved.
Status: Resolved
Impact: Minor | Started At: June 12, 2024, 5:17 p.m.
Description: Incident Timeframe: 18:30 ET (15:30 PT) June 11, 2024 - 10:20 ET (07:20 PT) June 12, 2024 Summary: At approximately 6:30 pm ET (3:30 pm PT) on June 11th, a common follower database (a read-only copy of our database) was terminated. As a result, we needed to stand up a replacement follower database. This process took an extended amount of time (approx. 9 hours) and during this timeframe, there was an impact on a handful of our services which can be found below. Impact: For the incident timeframe above, a subset of Call Event Worker (CEW) messages failed. A CEW is a service that connects to databases to process events and messages from phone calls. The primary feature that was impacted by this was pre-transfer webhooks. However, there was a nominal impact on additional services. Full List of Services That Experienced Degraded Performance: - Pre-transfer Webhooks - Real-time Webhooks - Obtaining Demographic Data (ECP) - Bundled Transfer Destination Furthermore, the ability to identify if a call was a repeat caller was also impacted. If a call used real-time or pre-transfer webhooks to determine if the number was a repeat caller, the above failures would have affected our ability to determine if the call was a repeat. Lastly, there was an impact on the processing of a subset of new configuration requests sent to our Network Integrations API (NIAPI)
Status: Resolved
Impact: None | Started At: June 11, 2024, 10:30 p.m.
Description: Invoca Web Availability for May 2024: 99.94% Invoca Call Routing Availability for May 2024: 100% Invoca Availability for Q2 2024: 99.9816%
Status: Resolved
Impact: None | Started At: June 4, 2024, 9:23 p.m.
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