DonorDrive outages and incidents
Outage and incident data over the last 30 days for DonorDrive.
There have been 0 outages or incidents for DonorDrive in the last 30 days.
Severity Breakdown:
None: 0
Minor: 0
Major: 0
Critical: 0
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Sign Up NowComponents and Services Monitored for DonorDrive
Outlogger tracks the status of these components for Xero:
API
Export API
Active
Public API
Active
REST API
Active
Cloud Services
AWS cloudfront
Active
AWS ec2-us-east-1
Active
AWS ec2-us-east-2
Active
AWS ec2-us-west-2
Active
AWS elb-us-east-1
Active
AWS elb-us-east-2
Active
AWS elb-us-west-2
Active
AWS s3-us-east-2
Active
AWS s3-us-west-2
Active
Cloudflare CDN/Cache
Active
Cloudflare Cloudflare API
Active
Cloudflare Cloudflare Firewall
Active
DNS
AWS route53
Active
Cloudflare DNS Root Servers
Active
DonorDrive
Admin
Active
Data Exports
Active
Mobile App
Active
Sites
Active
Support
Active
MailChimp
Active
mailgun API
Active
mailgun Outbound Delivery
Active
Mandrill Mandrill Global
Active
Mandrill US East
Active
Mandrill US West
Active
Salesforce Marketing Cloud
Active
Integrations
Facebook Fundraisers
Active
Salesforce CS5
Active
Salesforce NA43
Active
Salesforce NA8
Active
Transactions
Authorize.net
Active
Braintree API
Active
Braintree Canadian Processing
Active
Braintree United States Processing
Active
DAFpay
Active
Mitek Mobile Deposit
Active
PayFlow Pro
Active
PayPal
Active
| Component | Status |
|---|---|
| API | Active |
| Export API | Active |
| Public API | Active |
| REST API | Active |
| Cloud Services | Active |
| AWS cloudfront | Active |
| AWS ec2-us-east-1 | Active |
| AWS ec2-us-east-2 | Active |
| AWS ec2-us-west-2 | Active |
| AWS elb-us-east-1 | Active |
| AWS elb-us-east-2 | Active |
| AWS elb-us-west-2 | Active |
| AWS s3-us-east-2 | Active |
| AWS s3-us-west-2 | Active |
| Cloudflare CDN/Cache | Active |
| Cloudflare Cloudflare API | Active |
| Cloudflare Cloudflare Firewall | Active |
| DNS | Active |
| AWS route53 | Active |
| Cloudflare DNS Root Servers | Active |
| DonorDrive | Active |
| Admin | Active |
| Data Exports | Active |
| Mobile App | Active |
| Sites | Active |
| Support | Active |
| Active | |
| MailChimp | Active |
| mailgun API | Active |
| mailgun Outbound Delivery | Active |
| Mandrill Mandrill Global | Active |
| Mandrill US East | Active |
| Mandrill US West | Active |
| Salesforce Marketing Cloud | Active |
| Integrations | Active |
| Facebook Fundraisers | Active |
| Salesforce CS5 | Active |
| Salesforce NA43 | Active |
| Salesforce NA8 | Active |
| Transactions | Active |
| Authorize.net | Active |
| Braintree API | Active |
| Braintree Canadian Processing | Active |
| Braintree United States Processing | Active |
| DAFpay | Active |
| Mitek Mobile Deposit | Active |
| PayFlow Pro | Active |
| PayPal | Active |
Latest DonorDrive outages and incidents.
View the latest incidents for DonorDrive and check for official updates:
DonorDrive Mobile App - Event Registration Issue
Description: Event registrations via the DonorDrive Mobile App are now working as expected. Note that all other features have been functional while this bug was worked on and resolved. Please email [email protected] if you need additional info.
Status: Resolved
Impact: Minor | Started At: July 19, 2023, 2:20 p.m.
Updates:
-
Time: July 19, 2023, 5:56 p.m.Status: ResolvedUpdate: Event registrations via the DonorDrive Mobile App are now working as expected. Note that all other features have been functional while this bug was worked on and resolved. Please email [email protected] if you need additional info.
-
Time: July 19, 2023, 2:20 p.m.Status: IdentifiedUpdate: We are aware of an issue when registering for an event via the DonorDrive Mobile App. At the moment it is currently not possible to complete the registration process. All other app functionality is up and running. We will post an update here when we have an update.
DonorDrive Mobile App - Event Registration Issue
Description: Event registrations via the DonorDrive Mobile App are now working as expected. Note that all other features have been functional while this bug was worked on and resolved. Please email [email protected] if you need additional info.
Status: Resolved
Impact: Minor | Started At: July 19, 2023, 2:20 p.m.
Updates:
-
Time: July 19, 2023, 5:56 p.m.Status: ResolvedUpdate: Event registrations via the DonorDrive Mobile App are now working as expected. Note that all other features have been functional while this bug was worked on and resolved. Please email [email protected] if you need additional info.
-
Time: July 19, 2023, 2:20 p.m.Status: IdentifiedUpdate: We are aware of an issue when registering for an event via the DonorDrive Mobile App. At the moment it is currently not possible to complete the registration process. All other app functionality is up and running. We will post an update here when we have an update.
DonorDrive Support Phone - Degraded Performance
Description: Phone calls are now getting through to DonorDrive Support. More information about the incident at Zoom can be found here - https://status.zoom.us/
Status: Resolved
Impact: Minor | Started At: June 14, 2023, 3:43 p.m.
Updates:
-
Time: June 14, 2023, 4:55 p.m.Status: ResolvedUpdate: Phone calls are now getting through to DonorDrive Support. More information about the incident at Zoom can be found here - https://status.zoom.us/
-
Time: June 14, 2023, 3:43 p.m.Status: IdentifiedUpdate: At the moment, phone calls are not getting through to DonorDrive Support due to issues with Zoom Phone. More information can be found here - https://status.zoom.us/ We will post an update here as soon as we hear from Zoom. Until then, please email us at [email protected] for assistance.
DonorDrive Support Phone - Degraded Performance
Description: Phone calls are now getting through to DonorDrive Support. More information about the incident at Zoom can be found here - https://status.zoom.us/
Status: Resolved
Impact: Minor | Started At: June 14, 2023, 3:43 p.m.
Updates:
-
Time: June 14, 2023, 4:55 p.m.Status: ResolvedUpdate: Phone calls are now getting through to DonorDrive Support. More information about the incident at Zoom can be found here - https://status.zoom.us/
-
Time: June 14, 2023, 3:43 p.m.Status: IdentifiedUpdate: At the moment, phone calls are not getting through to DonorDrive Support due to issues with Zoom Phone. More information can be found here - https://status.zoom.us/ We will post an update here as soon as we hear from Zoom. Until then, please email us at [email protected] for assistance.
Facebook Fundraiser Integration Impacted
Description: Facebook has resolved the issue. Participants are able to create Facebook Fundraisers and donors may donate. All Facebook Fundraisers synced with DonorDrive will operate as expected. Please reach out to [email protected] for other questions.
Status: Resolved
Impact: Critical | Started At: April 19, 2023, 12:42 p.m.
Updates:
-
Time: April 19, 2023, 11:46 p.m.Status: ResolvedUpdate: Facebook has resolved the issue. Participants are able to create Facebook Fundraisers and donors may donate. All Facebook Fundraisers synced with DonorDrive will operate as expected. Please reach out to [email protected] for other questions.
-
Time: April 19, 2023, 8:10 p.m.Status: IdentifiedUpdate: Facebook has identified the root cause and are actively resolving the issue, which they expect to be mitigated within the next 24 hours. We will continue to update as we learn more or the resolution is applied.
-
Time: April 19, 2023, 1:01 p.m.Status: IdentifiedUpdate: Facebook has acknowledged the issue with their DonorDrive integration and are currently working towards a resolution. We will continue to post updates here as we receive them from Facebook.
-
Time: April 19, 2023, 12:42 p.m.Status: InvestigatingUpdate: We are aware of multiple issues affecting our Facebook Fundraiser integration. At the moment it is not possible to create a Facebook Fundraiser from DonorDrive nor is it possible to receive donations via one’s Facebook Fundraiser. We are currently investigating with Facebook and will post updates as are available. Please reach out to [email protected] if you have additional questions.
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Frequently Asked Questions - DonorDrive
Is there a DonorDrive outage?
The current status of DonorDrive is: Systems Active
Where can I find the official status page of DonorDrive?
The official status page for DonorDrive is
here
How can I get notified if DonorDrive is down or experiencing an outage?
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What does DonorDrive do?
The DonorDrive enterprise fundraising platform helps organizations achieve their supporter acquisition goals, improve stewardship and engagement, and increase their mission impact.