DonorDrive outages and incidents
Outage and incident data over the last 30 days for DonorDrive.
There have been 0 outages or incidents for DonorDrive in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for DonorDrive
Outlogger tracks the status of these components for Xero:
API
Cloud Services
DNS
DonorDrive
Integrations
Transactions
| Component | Status |
|---|---|
| API | Active |
| Export API | Active |
| Public API | Active |
| REST API | Active |
| Cloud Services | Active |
| AWS cloudfront | Active |
| AWS ec2-us-east-1 | Active |
| AWS ec2-us-east-2 | Active |
| AWS ec2-us-west-2 | Active |
| AWS elb-us-east-1 | Active |
| AWS elb-us-east-2 | Active |
| AWS elb-us-west-2 | Active |
| AWS s3-us-east-2 | Active |
| AWS s3-us-west-2 | Active |
| Cloudflare CDN/Cache | Active |
| Cloudflare Cloudflare API | Active |
| Cloudflare Cloudflare Firewall | Active |
| DNS | Active |
| AWS route53 | Active |
| Cloudflare DNS Root Servers | Active |
| DonorDrive | Active |
| Admin | Active |
| Data Exports | Active |
| Mobile App | Active |
| Sites | Active |
| Support | Active |
| Active | |
| MailChimp | Active |
| mailgun API | Active |
| mailgun Outbound Delivery | Active |
| Mandrill Mandrill Global | Active |
| Mandrill US East | Active |
| Mandrill US West | Active |
| Salesforce Marketing Cloud | Active |
| Integrations | Active |
| Facebook Fundraisers | Active |
| Salesforce CS5 | Active |
| Salesforce NA43 | Active |
| Salesforce NA8 | Active |
| Transactions | Active |
| Authorize.net | Active |
| Braintree API | Active |
| Braintree Canadian Processing | Active |
| Braintree United States Processing | Active |
| DAFpay | Active |
| Mitek Mobile Deposit | Active |
| PayFlow Pro | Active |
| PayPal | Active |
Latest DonorDrive outages and incidents.
View the latest incidents for DonorDrive and check for official updates:
Issue Accessing the DonorDrive Admin
Description: An issue with our MFA provider was identified as the reason that prevented clients from logging into their DonorDrive Admin. This issue has been resolved. Please reach out to [email protected] if you have any additional questions.
Status: Resolved
Impact: Major | Started At: Dec. 5, 2022, 8:13 p.m.
Updates:
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Time: Dec. 5, 2022, 8:58 p.m.Status: ResolvedUpdate: An issue with our MFA provider was identified as the reason that prevented clients from logging into their DonorDrive Admin. This issue has been resolved. Please reach out to [email protected] if you have any additional questions.
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Time: Dec. 5, 2022, 8:13 p.m.Status: InvestigatingUpdate: We are currently investigating an issue impacting access to the DonorDrive Admin. Note that DonorDrive sites are up and are accepting donations and registrations. We will provide an update shortly.
Issue Accessing the DonorDrive Admin
Description: An issue with our MFA provider was identified as the reason that prevented clients from logging into their DonorDrive Admin. This issue has been resolved. Please reach out to [email protected] if you have any additional questions.
Status: Resolved
Impact: Major | Started At: Dec. 5, 2022, 8:13 p.m.
Updates:
-
Time: Dec. 5, 2022, 8:58 p.m.Status: ResolvedUpdate: An issue with our MFA provider was identified as the reason that prevented clients from logging into their DonorDrive Admin. This issue has been resolved. Please reach out to [email protected] if you have any additional questions.
-
Time: Dec. 5, 2022, 8:13 p.m.Status: InvestigatingUpdate: We are currently investigating an issue impacting access to the DonorDrive Admin. Note that DonorDrive sites are up and are accepting donations and registrations. We will provide an update shortly.
Salesforce NPSP Integration Impacted
Description: The fix is now live to ensure data will flow as expected into Salesforce via the DonorDrive Nonprofit Success Pack App. The flow of data will pick up from the last sync. Rest assured that no data has been lost. Please note that the stream of data may be throttled a bit this afternoon until getting back to full performance by this evening. Thank you for your patience on a fix and please reach out to [email protected] if you have any additional questions.
Status: Resolved
Impact: Critical | Started At: Aug. 17, 2022, 4:23 p.m.
Updates:
-
Time: Aug. 17, 2022, 6:56 p.m.Status: ResolvedUpdate: The fix is now live to ensure data will flow as expected into Salesforce via the DonorDrive Nonprofit Success Pack App. The flow of data will pick up from the last sync. Rest assured that no data has been lost. Please note that the stream of data may be throttled a bit this afternoon until getting back to full performance by this evening. Thank you for your patience on a fix and please reach out to [email protected] if you have any additional questions.
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Time: Aug. 17, 2022, 4:23 p.m.Status: IdentifiedUpdate: We are aware that data is not flowing into Salesforce via the DonorDrive Nonprofit Success Pack App. We are currently working towards a resolution and will update here once we have more information. We kindly ask that no edits are made to your app configuration while we work towards a resolution. Please contact [email protected] if you need further assistance.
Salesforce NPSP Integration Impacted
Description: The fix is now live to ensure data will flow as expected into Salesforce via the DonorDrive Nonprofit Success Pack App. The flow of data will pick up from the last sync. Rest assured that no data has been lost. Please note that the stream of data may be throttled a bit this afternoon until getting back to full performance by this evening. Thank you for your patience on a fix and please reach out to [email protected] if you have any additional questions.
Status: Resolved
Impact: Critical | Started At: Aug. 17, 2022, 4:23 p.m.
Updates:
-
Time: Aug. 17, 2022, 6:56 p.m.Status: ResolvedUpdate: The fix is now live to ensure data will flow as expected into Salesforce via the DonorDrive Nonprofit Success Pack App. The flow of data will pick up from the last sync. Rest assured that no data has been lost. Please note that the stream of data may be throttled a bit this afternoon until getting back to full performance by this evening. Thank you for your patience on a fix and please reach out to [email protected] if you have any additional questions.
-
Time: Aug. 17, 2022, 4:23 p.m.Status: IdentifiedUpdate: We are aware that data is not flowing into Salesforce via the DonorDrive Nonprofit Success Pack App. We are currently working towards a resolution and will update here once we have more information. We kindly ask that no edits are made to your app configuration while we work towards a resolution. Please contact [email protected] if you need further assistance.
DonorDrive Support Accessibility Issue
Description: All access and data for our Knowledge Base and Support Portal has been successfully restored. We apologize for the inconvenience and thank you for your patience as we resolved this issue. The DonorDrive platform and APIs did not experience down time at any point.
Status: Resolved
Impact: Critical | Started At: March 22, 2022, 9:29 p.m.
Updates:
-
Time: March 23, 2022, 10:46 a.m.Status: ResolvedUpdate: All access and data for our Knowledge Base and Support Portal has been successfully restored. We apologize for the inconvenience and thank you for your patience as we resolved this issue. The DonorDrive platform and APIs did not experience down time at any point.
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Time: March 22, 2022, 9:29 p.m.Status: IdentifiedUpdate: The DonorDrive Knowledge Base and Support Portal are not accessible at the moment. Please note that any inquires submitted via [email protected] will take longer than normal to respond to. We will post an update here as soon as possible. Support can currently be reached via phone (866-244-0450) and chat.
