DonorDrive outages and incidents
Outage and incident data over the last 30 days for DonorDrive.
There have been 0 outages or incidents for DonorDrive in the last 30 days.
Severity Breakdown:
None: 0
Minor: 0
Major: 0
Critical: 0
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Sign Up NowComponents and Services Monitored for DonorDrive
Outlogger tracks the status of these components for Xero:
API
Export API
Active
Public API
Active
REST API
Active
Cloud Services
AWS cloudfront
Active
AWS ec2-us-east-1
Active
AWS ec2-us-east-2
Active
AWS ec2-us-west-2
Active
AWS elb-us-east-1
Active
AWS elb-us-east-2
Active
AWS elb-us-west-2
Active
AWS s3-us-east-2
Active
AWS s3-us-west-2
Active
Cloudflare CDN/Cache
Active
Cloudflare Cloudflare API
Active
Cloudflare Cloudflare Firewall
Active
DNS
AWS route53
Active
Cloudflare DNS Root Servers
Active
DonorDrive
Admin
Active
Data Exports
Active
Mobile App
Active
Sites
Active
Support
Active
MailChimp
Active
mailgun API
Active
mailgun Outbound Delivery
Active
Mandrill Mandrill Global
Active
Mandrill US East
Active
Mandrill US West
Active
Salesforce Marketing Cloud
Active
Integrations
Facebook Fundraisers
Active
Salesforce CS5
Active
Salesforce NA43
Active
Salesforce NA8
Active
Transactions
Authorize.net
Active
Braintree API
Active
Braintree Canadian Processing
Active
Braintree United States Processing
Active
DAFpay
Active
Mitek Mobile Deposit
Active
PayFlow Pro
Active
PayPal
Active
| Component | Status |
|---|---|
| API | Active |
| Export API | Active |
| Public API | Active |
| REST API | Active |
| Cloud Services | Active |
| AWS cloudfront | Active |
| AWS ec2-us-east-1 | Active |
| AWS ec2-us-east-2 | Active |
| AWS ec2-us-west-2 | Active |
| AWS elb-us-east-1 | Active |
| AWS elb-us-east-2 | Active |
| AWS elb-us-west-2 | Active |
| AWS s3-us-east-2 | Active |
| AWS s3-us-west-2 | Active |
| Cloudflare CDN/Cache | Active |
| Cloudflare Cloudflare API | Active |
| Cloudflare Cloudflare Firewall | Active |
| DNS | Active |
| AWS route53 | Active |
| Cloudflare DNS Root Servers | Active |
| DonorDrive | Active |
| Admin | Active |
| Data Exports | Active |
| Mobile App | Active |
| Sites | Active |
| Support | Active |
| Active | |
| MailChimp | Active |
| mailgun API | Active |
| mailgun Outbound Delivery | Active |
| Mandrill Mandrill Global | Active |
| Mandrill US East | Active |
| Mandrill US West | Active |
| Salesforce Marketing Cloud | Active |
| Integrations | Active |
| Facebook Fundraisers | Active |
| Salesforce CS5 | Active |
| Salesforce NA43 | Active |
| Salesforce NA8 | Active |
| Transactions | Active |
| Authorize.net | Active |
| Braintree API | Active |
| Braintree Canadian Processing | Active |
| Braintree United States Processing | Active |
| DAFpay | Active |
| Mitek Mobile Deposit | Active |
| PayFlow Pro | Active |
| PayPal | Active |
Latest DonorDrive outages and incidents.
View the latest incidents for DonorDrive and check for official updates:
DonorDrive Support Accessibility Issue
Description: All access and data for our Knowledge Base and Support Portal has been successfully restored. We apologize for the inconvenience and thank you for your patience as we resolved this issue. The DonorDrive platform and APIs did not experience down time at any point.
Status: Resolved
Impact: Critical | Started At: March 22, 2022, 9:29 p.m.
Updates:
-
Time: March 23, 2022, 10:46 a.m.Status: ResolvedUpdate: All access and data for our Knowledge Base and Support Portal has been successfully restored. We apologize for the inconvenience and thank you for your patience as we resolved this issue. The DonorDrive platform and APIs did not experience down time at any point.
-
Time: March 22, 2022, 9:29 p.m.Status: IdentifiedUpdate: The DonorDrive Knowledge Base and Support Portal are not accessible at the moment. Please note that any inquires submitted via [email protected] will take longer than normal to respond to. We will post an update here as soon as possible. Support can currently be reached via phone (866-244-0450) and chat.
Admin Accessibility Issue - Events & Campaigns
Description: The issue affecting Event & Campaign access was resolved at 7:03AM. Note that this only affected an extremely small subset of DonorDrive clients. Please do not hesitate to reach out to [email protected] if you have additional questions.
Status: Resolved
Impact: Minor | Started At: Feb. 20, 2022, 9:35 a.m.
Updates:
-
Time: Feb. 20, 2022, 1:06 p.m.Status: ResolvedUpdate: The issue affecting Event & Campaign access was resolved at 7:03AM. Note that this only affected an extremely small subset of DonorDrive clients. Please do not hesitate to reach out to [email protected] if you have additional questions.
-
Time: Feb. 20, 2022, 1:06 p.m.Status: ResolvedUpdate: The issue affecting Event & Campaign access was resolved at 7:03AM. Note that this only affected an extremely small subset of DonorDrive clients. Please do not hesitate to reach out to [email protected] if you have additional questions.
-
Time: Feb. 20, 2022, 9:35 a.m.Status: InvestigatingUpdate: We have received reports that some clients cannot access the "Events & Campaigns" area of the DonorDrive Admin. This issue is currently under investigation. Please note, if you are looking for data related to your event, you can access this via Reports --> Event Reports --> Select your Fiscal Year --> Select your Event --> Event Snapshot. We will post an update here as soon as we have more information around the accessibility issue.
-
Time: Feb. 20, 2022, 9:35 a.m.Status: InvestigatingUpdate: We have received reports that some clients cannot access the "Events & Campaigns" area of the DonorDrive Admin. This issue is currently under investigation. Please note, if you are looking for data related to your event, you can access this via Reports --> Event Reports --> Select your Fiscal Year --> Select your Event --> Event Snapshot. We will post an update here as soon as we have more information around the accessibility issue.
Facebook Fundraisers Unavailable
Description: Facebook is back up and Facebook Fundraisers are able to be created and synced with DonorDrive.
Status: Resolved
Impact: Minor | Started At: Oct. 4, 2021, 5:37 p.m.
Updates:
-
Time: Oct. 5, 2021, 12:20 p.m.Status: ResolvedUpdate: Facebook is back up and Facebook Fundraisers are able to be created and synced with DonorDrive.
-
Time: Oct. 4, 2021, 5:37 p.m.Status: IdentifiedUpdate: Facebook's services are currently unavailable. As a result, Facebook Fundraisers may not be able to be created, and fundraising progress may not sync quickly with existing Facebook Fundraisers. We are monitoring the situation and will provide an update as soon as Facebook has resolved their issues.
Facebook Fundraisers Unavailable
Description: Facebook is back up and Facebook Fundraisers are able to be created and synced with DonorDrive.
Status: Resolved
Impact: Minor | Started At: Oct. 4, 2021, 5:37 p.m.
Updates:
-
Time: Oct. 5, 2021, 12:20 p.m.Status: ResolvedUpdate: Facebook is back up and Facebook Fundraisers are able to be created and synced with DonorDrive.
-
Time: Oct. 4, 2021, 5:37 p.m.Status: IdentifiedUpdate: Facebook's services are currently unavailable. As a result, Facebook Fundraisers may not be able to be created, and fundraising progress may not sync quickly with existing Facebook Fundraisers. We are monitoring the situation and will provide an update as soon as Facebook has resolved their issues.
DonorDrive Sites Inaccessible
Description: All DonorDrives sites are back up. We apologize for the brief interruption. Please email [email protected] if you have any further questions.
Status: Resolved
Impact: Major | Started At: Sept. 7, 2021, 7:53 p.m.
Updates:
-
Time: Sept. 7, 2021, 8:19 p.m.Status: ResolvedUpdate: All DonorDrives sites are back up. We apologize for the brief interruption. Please email [email protected] if you have any further questions.
-
Time: Sept. 7, 2021, 7:53 p.m.Status: InvestigatingUpdate: We are aware that some DonorDrive sites are currently inaccessible. We are investigating the situation and will post an update here shortly.
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Frequently Asked Questions - DonorDrive
Is there a DonorDrive outage?
The current status of DonorDrive is: Systems Active
Where can I find the official status page of DonorDrive?
The official status page for DonorDrive is
here
How can I get notified if DonorDrive is down or experiencing an outage?
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What does DonorDrive do?
The DonorDrive enterprise fundraising platform helps organizations achieve their supporter acquisition goals, improve stewardship and engagement, and increase their mission impact.