Is there an DonorDrive outage?

DonorDrive status: Systems Active

Last checked: a minute ago

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DonorDrive outages and incidents

Outage and incident data over the last 30 days for DonorDrive.

There have been 0 outages or incidents for DonorDrive in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for DonorDrive

Outlogger tracks the status of these components for Xero:

Export API Active
Public API Active
REST API Active
AWS cloudfront Active
AWS ec2-us-east-1 Active
AWS ec2-us-east-2 Active
AWS ec2-us-west-2 Active
AWS elb-us-east-1 Active
AWS elb-us-east-2 Active
AWS elb-us-west-2 Active
AWS s3-us-east-2 Active
AWS s3-us-west-2 Active
Cloudflare CDN/Cache Active
Cloudflare Cloudflare API Active
Cloudflare Cloudflare Firewall Active
AWS route53 Active
Cloudflare DNS Root Servers Active
Admin Active
Data Exports Active
Mobile App Active
Sites Active
Support Active
MailChimp Active
mailgun API Active
mailgun Outbound Delivery Active
Mandrill Mandrill Global Active
Mandrill US East Active
Mandrill US West Active
Salesforce Marketing Cloud Active
Facebook Fundraisers Active
Salesforce CS5 Active
Salesforce NA43 Active
Salesforce NA8 Active
Authorize.net Active
Braintree API Active
Braintree Canadian Processing Active
Braintree United States Processing Active
DAFpay Active
Mitek Mobile Deposit Active
PayFlow Pro Active
PayPal Active
Component Status
Active
Export API Active
Public API Active
REST API Active
Active
AWS cloudfront Active
AWS ec2-us-east-1 Active
AWS ec2-us-east-2 Active
AWS ec2-us-west-2 Active
AWS elb-us-east-1 Active
AWS elb-us-east-2 Active
AWS elb-us-west-2 Active
AWS s3-us-east-2 Active
AWS s3-us-west-2 Active
Cloudflare CDN/Cache Active
Cloudflare Cloudflare API Active
Cloudflare Cloudflare Firewall Active
Active
AWS route53 Active
Cloudflare DNS Root Servers Active
Active
Admin Active
Data Exports Active
Mobile App Active
Sites Active
Support Active
Active
MailChimp Active
mailgun API Active
mailgun Outbound Delivery Active
Mandrill Mandrill Global Active
Mandrill US East Active
Mandrill US West Active
Salesforce Marketing Cloud Active
Active
Facebook Fundraisers Active
Salesforce CS5 Active
Salesforce NA43 Active
Salesforce NA8 Active
Active
Authorize.net Active
Braintree API Active
Braintree Canadian Processing Active
Braintree United States Processing Active
DAFpay Active
Mitek Mobile Deposit Active
PayFlow Pro Active
PayPal Active

Latest DonorDrive outages and incidents.

View the latest incidents for DonorDrive and check for official updates:

Updates:

  • Time: Sept. 7, 2021, 8:19 p.m.
    Status: Resolved
    Update: All DonorDrives sites are back up. We apologize for the brief interruption. Please email [email protected] if you have any further questions.
  • Time: Sept. 7, 2021, 7:53 p.m.
    Status: Investigating
    Update: We are aware that some DonorDrive sites are currently inaccessible. We are investigating the situation and will post an update here shortly.

Updates:

  • Time: July 28, 2021, 8:17 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 28, 2021, 8:17 p.m.
    Status: Investigating
    Update: From 2:45PM - 4:04PM EDT Authorize.net was not processing any transactions. If you use Authorize.net as your payment gateway with DonorDrive, no credit card donations processed on your DonorDrive site during that time period. Please check https://status.authorize.net/ for the current status of and future Authorize.net status updates. We are sorry for any and all issues this caused your donors and fundraisers.
  • Time: July 28, 2021, 7:10 p.m.
    Status: Investigating
    Update: All Authorize.net APIs are down. Please refer to status.authorize.net for more information.

Updates:

  • Time: July 28, 2021, 8:17 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 28, 2021, 8:17 p.m.
    Status: Investigating
    Update: From 2:45PM - 4:04PM EDT Authorize.net was not processing any transactions. If you use Authorize.net as your payment gateway with DonorDrive, no credit card donations processed on your DonorDrive site during that time period. Please check https://status.authorize.net/ for the current status of and future Authorize.net status updates. We are sorry for any and all issues this caused your donors and fundraisers.
  • Time: July 28, 2021, 7:10 p.m.
    Status: Investigating
    Update: All Authorize.net APIs are down. Please refer to status.authorize.net for more information.

Updates:

  • Time: July 13, 2021, 10:10 p.m.
    Status: Postmortem
    Update: On Monday, July 12th, 2021 platform upgrades were conducted. The upgrades caused an issue where Scheduled Messages set to send on "day of event" were queued to immediately send regardless of the event date. Note that the date range of messages affected were \+/- one year from July 12th, 2021. To minimize the impact of the discovered bug we paused all Scheduled Message sends at 7:28AM. We implemented a bug fix at 1:30PM and resumed Scheduled Message sends. Some "day of event" messages that were queued up before we paused sends were sent around 8:00PM. These sends were due to the original bug which has been resolved. We do not expect any further occurrence of erroneous Schedule Message sends. Please note that this impacted a small subset of clients and messages. We are sorry for difficulty this caused you and your supporters. Please do not hesitate to reach out to [[email protected]](mailto:[email protected]) if you need a list of all impacted recipients.
  • Time: July 12, 2021, 7:35 p.m.
    Status: Resolved
    Update: Scheduled Message sends have resumed. We had to squash a last minute bug that was uncovered during platform maintenance. Thank you for your patience on a resolution. Please email [email protected] if you have any specific questions.
  • Time: July 12, 2021, 1:47 p.m.
    Status: Identified
    Update: We discovered an issue with Scheduled Messages due to platform maintenance this morning. Scheduled Messages will be delayed but will be sent once the issue has been resolved. We will update this page when Scheduled Messages are sending again. Thank you for your patience.

Updates:

  • Time: July 13, 2021, 10:10 p.m.
    Status: Postmortem
    Update: On Monday, July 12th, 2021 platform upgrades were conducted. The upgrades caused an issue where Scheduled Messages set to send on "day of event" were queued to immediately send regardless of the event date. Note that the date range of messages affected were \+/- one year from July 12th, 2021. To minimize the impact of the discovered bug we paused all Scheduled Message sends at 7:28AM. We implemented a bug fix at 1:30PM and resumed Scheduled Message sends. Some "day of event" messages that were queued up before we paused sends were sent around 8:00PM. These sends were due to the original bug which has been resolved. We do not expect any further occurrence of erroneous Schedule Message sends. Please note that this impacted a small subset of clients and messages. We are sorry for difficulty this caused you and your supporters. Please do not hesitate to reach out to [[email protected]](mailto:[email protected]) if you need a list of all impacted recipients.
  • Time: July 12, 2021, 7:35 p.m.
    Status: Resolved
    Update: Scheduled Message sends have resumed. We had to squash a last minute bug that was uncovered during platform maintenance. Thank you for your patience on a resolution. Please email [email protected] if you have any specific questions.
  • Time: July 12, 2021, 1:47 p.m.
    Status: Identified
    Update: We discovered an issue with Scheduled Messages due to platform maintenance this morning. Scheduled Messages will be delayed but will be sent once the issue has been resolved. We will update this page when Scheduled Messages are sending again. Thank you for your patience.

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Frequently Asked Questions - DonorDrive

Is there a DonorDrive outage?
The current status of DonorDrive is: Systems Active
Where can I find the official status page of DonorDrive?
The official status page for DonorDrive is here
How can I get notified if DonorDrive is down or experiencing an outage?
To get notified of any status changes to DonorDrive, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of DonorDrive every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does DonorDrive do?
The DonorDrive enterprise fundraising platform helps organizations achieve their supporter acquisition goals, improve stewardship and engagement, and increase their mission impact.

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