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Is there an DrChrono outage?

DrChrono status: Systems Active

Last checked: a minute ago

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DrChrono outages and incidents

Outage and incident data over the last 30 days for DrChrono.

There have been 2 outages or incidents for DrChrono in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for DrChrono

Outlogger tracks the status of these components for Xero:

drchrono.com Active
drchrono iPad Check-In Kiosk Application Active
drchrono iPad EHR Active
DrChrono Telehealth Platform Active
onpatient.com Active
onpatient iPhone PHR Active
www.drchrono.com Public Website Active
Box Uploads/Downloads Active
Emdeon/Change Healthcare Active
Health Gorilla Active
HelloFax Active
ID.ME Active
Labcorp Active
Quest Diagnostics Active
Square Active
Stripe API Active
support.drchrono.com Active
Trizetto Active
Twilio Authy Active
Twilio REST API Active
Twilio SMS Active
Twilio TwiML Active
Updox Active
Waystar Active
Component Status
drchrono.com Active
drchrono iPad Check-In Kiosk Application Active
drchrono iPad EHR Active
DrChrono Telehealth Platform Active
onpatient.com Active
onpatient iPhone PHR Active
www.drchrono.com Public Website Active
Active
Box Uploads/Downloads Active
Emdeon/Change Healthcare Active
Health Gorilla Active
HelloFax Active
ID.ME Active
Labcorp Active
Quest Diagnostics Active
Square Active
Stripe API Active
support.drchrono.com Active
Trizetto Active
Twilio Authy Active
Twilio REST API Active
Twilio SMS Active
Twilio TwiML Active
Updox Active
Waystar Active

Latest DrChrono outages and incidents.

View the latest incidents for DrChrono and check for official updates:

Updates:

  • Time: Oct. 10, 2024, 11:13 p.m.
    Status: Resolved
    Update: Updox, our third-party vendor, has been restored. Please note, that data will temporarily be limited to the past 30 days. The system will continue to process historical data throughout the night reaching full restoration by tomorrow morning. Inbound faxes were queued throughout the day and will be processed overnight. Please see their Status Page for more information: https://status.updox.com/
  • Time: Oct. 10, 2024, 8:32 p.m.
    Status: Identified
    Update: Updox, our third-party vendor has taken their application offline at 4:30 PM (Eastern) to perform emergency maintenance. The application will be down for approximately 1 hour. Once the application is restored we will post an update. Updox Status Page: https://status.updox.com/
  • Time: Oct. 10, 2024, 7:31 p.m.
    Status: Identified
    Update: Updox, our third-party vendor, has identified the root cause of the issue and is actively working to resolve it. We will continue to provide updates as we have more information. Thank you for your patience. Updox Status Page: https://status.updox.com/
  • Time: Oct. 10, 2024, 4:10 p.m.
    Status: Identified
    Update: Updox, our third-party vendor, has identified the root cause of the issue and is actively working to resolve it. We will continue to provide updates as we have more information. Thank you for your patience. Updox Status Page: https://status.updox.com/
  • Time: Oct. 10, 2024, 2:42 p.m.
    Status: Investigating
    Update: Updox, our third-party vendor, faxing, has reported a service disruption that may affect fax confirmation pages, uploading (drag and drop), and virtual printing. We will continue to provide updates as we have more information. Thank you for your patience. Updox Status Page: https://status.updox.com/

Updates:

  • Time: Oct. 10, 2024, 3:13 p.m.
    Status: Resolved
    Update: Quest, our third-party vendor, has resolved the issue that may have impacted lab ordering and results transmission. If you are still experiencing any lingering effects, please don't hesitate to reach out to Support at support@drchrono.com for assistance.
  • Time: Oct. 10, 2024, 2:43 p.m.
    Status: Investigating
    Update: Quest, our third-party vendor, is still investigating their system issues that may impact lab ordering and results transmission. We will continue to use this page to monitor the status. In the meantime, missing lab results can be accessed through the Quest Quanum portal: https://auth2.questdiagnostics.com/cas/login?service=https%3A%2F%2Fphysician.quanum.questdiagnostics.com%2Fhcp-server-web%2Flogin%2Fcas
  • Time: Oct. 9, 2024, 10 p.m.
    Status: Investigating
    Update: Quest, our third-party vendor, has reported system issues that may impact lab ordering and results transmission. We will continue to use this page to monitor the status. In the meantime, missing lab results can be accessed through the Quest Quanum portal: https://auth2.questdiagnostics.com/cas/login?service=https%3A%2F%2Fphysician.quanum.questdiagnostics.com%2Fhcp-server-web%2Flogin%2Fcas

Updates:

  • Time: Oct. 3, 2024, 5:06 p.m.
    Status: Resolved
    Update: We have worked with our cloud provider to resolve the intermittent performance degradation issues experienced over the last few days. We are now moving this to solved. We are sorry for any issues this may have caused.
  • Time: Oct. 3, 2024, 2:46 p.m.
    Status: Monitoring
    Update: We have worked with our cloud provider to resolve the intermittent performance degradation issues experienced over the last few days. We will continue monitoring for another hour before marking this incident fully resolved.
  • Time: Oct. 2, 2024, 3:09 p.m.
    Status: Investigating
    Update: We are aware that some users may be experiencing short, transient periods of system degradation every few hours that began yesterday. Our team has worked with our hosting provider to implement some changes overnight and we continue to partner with them to make additional changes to continue to improve performance.
  • Time: Oct. 2, 2024, 1:08 a.m.
    Status: Investigating
    Update: We will be performing an emergency maintenance tonight at 11:30 PM EST. The Dr Chrono application will be offline for 5-10 min.
  • Time: Oct. 1, 2024, 4:14 p.m.
    Status: Investigating
    Update: We are aware that some users may be experiencing short, transient periods of system degradation every few hours that began yesterday. Our team has worked with our hosting provider to implement some changes overnight and we continue to partner with them to make additional changes to continue to improve performance.
  • Time: Oct. 1, 2024, 4:03 p.m.
    Status: Investigating
    Update: We are aware that some users may be experiencing short, transient periods of system degradation every few hours that began yesterday. Our team has worked with our hosting provider to implement some changes overnight and we continue to partner with them to make additional changes to continue to improve performance.

Updates:

  • Time: Sept. 6, 2024, 11:58 p.m.
    Status: Resolved
    Update: The issue with the payment processor, Square, has been resolved. Thank you for your patience and understanding.
  • Time: Sept. 6, 2024, 10:01 p.m.
    Status: Monitoring
    Update: Our team has implemented a fix for this issue and our teams are monitoring the results. We will provide another update once we have confirmed this was successful in resolving the issue.
  • Time: Sept. 6, 2024, 7:14 p.m.
    Status: Investigating
    Update: We are aware of the issues you are experiencing with the payment processor, Square. We are working with our internal teams on this and will continue to use this page to provide updates.

Updates:

  • Time: Aug. 26, 2024, 8:48 p.m.
    Status: Resolved
    Update: We have seen no additional occurrences of this issue. We are transitioning this issue from monitoring to resolved.
  • Time: Aug. 26, 2024, 6:51 p.m.
    Status: Monitoring
    Update: We continue to monitor the issue within our third party hosting provider that caused errors and intermittent slowness. This issue lasted between 11:45am ET and 12:45pm ET. We have seen no recurrence since this time frame. Our system health, response times and experience continue to be normal. We are working with our hosting provider to understand the root cause and permanent remediation. We are sorry for any inconveniences this has caused.
  • Time: Aug. 26, 2024, 5:33 p.m.
    Status: Monitoring
    Update: We have implemented a fix for the slowness and/or error issue within DrChrono. We will continue to monitor along with our third-party hosting provider. We will continue to provide updates every 45 minutes. Thank you for your patience.
  • Time: Aug. 26, 2024, 4:30 p.m.
    Status: Identified
    Update: Our team continues to investigate the slowness and/or errors within DrChrono. We are working on a resolution with our third-party hosting provider. We will continue to provide updates every 45 minutes. Thank you for your patience.
  • Time: Aug. 26, 2024, 4:29 p.m.
    Status: Identified
    Update: Our team continues to investigate the slowness and/or errors within DrChrono. We are working on a resolution with our third-party hosting provider. We will continue to provide updates every 45 minutes. Thank you for your patience.
  • Time: Aug. 26, 2024, 4:29 p.m.
    Status: Investigating
    Update: Our team continues to investigate the slowness and/or errors within DrChrono. We are working on a resolution with our third-party hosting provider. We will continue to provide updates every 45 minutes. Thank you for your patience.
  • Time: Aug. 26, 2024, 4 p.m.
    Status: Investigating
    Update: DrChrono has identified that some users may experience slowness and/or errors within the application. We are investigating the issue and will post updates every 45 minutes.

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Frequently Asked Questions - DrChrono

Is there a DrChrono outage?
The current status of DrChrono is: Systems Active
Where can I find the official status page of DrChrono?
The official status page for DrChrono is here
How can I get notified if DrChrono is down or experiencing an outage?
To get notified of any status changes to DrChrono, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of DrChrono every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does DrChrono do?
DrChrono offers cloud-based EHR, medical billing software, and RCM services to enhance your practice and improve patient care.

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