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Is there an Dubber outage?

Dubber status: Under Maintenance

Last checked: 6 minutes ago

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Dubber outages and incidents

Outage and incident data over the last 30 days for Dubber.

There have been 3 outages or incidents for Dubber in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Dubber

Outlogger tracks the status of these components for Xero:

Australia (AU) - Dubber Portal Active
Australia (AU) - MS Teams Recording Active
Dubber Insights - AU Active
Canada (CA) - Dubber Portal Maintenance
Canada (CA) - MS Teams Recording Active
Europe (EU) - Dubber Portal Active
Europe (EU) - MS Teams Recording Active
Great Britain (UK1) - Dubber Portal Active
Great Britain (UK1) - MS Teams Recording Active
Payment Services Active
Japan (JP) - Dubber Portal Active
Sandbox (SBOX) - Dubber Portal Active
Sandbox (SBOX) - MS Teams Recording Active
Singapore (SG) - Dubber Portal Active
Singapore (SG) - MS Teams Recording Active
United Kingdom (UK) - Dubber Portal Active
United States (US) - Dubber Portal Maintenance
United States (US) - MS Teams Recording Active
Component Status
Active
Australia (AU) - Dubber Portal Active
Australia (AU) - MS Teams Recording Active
Dubber Insights - AU Active
Maintenance
Canada (CA) - Dubber Portal Maintenance
Canada (CA) - MS Teams Recording Active
Active
Europe (EU) - Dubber Portal Active
Europe (EU) - MS Teams Recording Active
Active
Great Britain (UK1) - Dubber Portal Active
Great Britain (UK1) - MS Teams Recording Active
Payment Services Active
Active
Japan (JP) - Dubber Portal Active
Active
Sandbox (SBOX) - Dubber Portal Active
Sandbox (SBOX) - MS Teams Recording Active
Active
Singapore (SG) - Dubber Portal Active
Singapore (SG) - MS Teams Recording Active
Active
United Kingdom (UK) - Dubber Portal Active
Maintenance
United States (US) - Dubber Portal Maintenance
United States (US) - MS Teams Recording Active

Latest Dubber outages and incidents.

View the latest incidents for Dubber and check for official updates:

Updates:

  • Time: Oct. 6, 2024, 11:31 p.m.
    Status: Resolved
    Update: Dubber Engineering has resolved the problem. Users can access the portal through single sign on (SSO).
  • Time: Oct. 6, 2024, 10:05 p.m.
    Status: Investigating
    Update: We are aware that some customers are experiencing issues accessing the Dubber portal when using single sign on. Please be assured that this incident is impacting portal access only. Recording is not impacted by this incident. We are working to resolve the incident as soon as possible and will provide regular updates.

Updates:

  • Time: Oct. 3, 2024, 9:20 a.m.
    Status: Resolved
    Update: Our supplier has now classified this issue as fully resolved.
  • Time: Oct. 2, 2024, 8:38 a.m.
    Status: Monitoring
    Update: Our supplier identified the root cause of the issue to be an invalid DNS Start Of Authority (SOA), and applied mitigating action at ~14:06 UTC (Oct 01, 2024). The changes have mostly propagated and the issue is resolved for most customers, however the exact recovery time will vary depending on client's DNS provider, and how the cache is managed.
  • Time: Oct. 1, 2024, 2:49 p.m.
    Status: Monitoring
    Update: One of our suppliers has informed us of a service degrading issue, which resulted in an impact to some customers ability to hit Dubber's API service. The supplier has informed us that the root cause has been identified, and a mitigation has been put in place. The issue is therefore believed to be resolved, however Dubber are continuing to monitor. Call recording remains fully functional and is unaffected.

Updates:

  • Time: Oct. 1, 2024, 4:55 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 30, 2024, 9:36 p.m.
    Status: Investigating
    Update: Dubber acknowledges that some of our US Dubber Portal customers are experiencing delays in call recordings ingestion. This incident is impacting call processing only and calls are still being recorded. All calls will be available for playback when this incident is resolved. We are working to resolve the incident as soon as possible and will provide regular updates.
  • Time: Sept. 30, 2024, 8:08 p.m.
    Status: Investigating
    Update: Dubber is working hard to resolve an issue that some customers are experiencing when trying to access their recordings. Though there is a delay in call recordings being available for playback, this incident is only affecting processing as call are being recorded. Once this issue is resolved, all calls will be available for playback. We are working to resolve the incident as soon as possible and will provide regular updates.
  • Time: Sept. 30, 2024, 8:01 p.m.
    Status: Identified
    Update: The cause of the incident has been identified and corrective action is being completed. Delayed call recordings are being processed into the portal and will be available for playback in the coming hours. We will continue to provide regular updates.
  • Time: Sept. 30, 2024, 6:24 p.m.
    Status: Investigating
    Update: We are aware that some customers are experiencing delays in call recordings being available for playback in the Dubber portal. Please be assured that this incident is impacting call processing only and calls are being recorded. All calls will be available for playback when this incident is resolved. We estimate that this issue will be resolved this afternoon. We will continue to provide regular updates until this issue is solved.
  • Time: Sept. 30, 2024, 5:10 p.m.
    Status: Investigating
    Update: We are aware that some customers are experiencing delays in call recordings being available for playback in the Dubber portal. As we continue to work on this issue, be assured that this incident is impacting call processing only and calls are being recorded. All calls will be available for playback when this incident is resolved. We are working to resolve the incident as soon as possible and will provide regular updates.
  • Time: Sept. 30, 2024, 4:16 p.m.
    Status: Investigating
    Update: We are aware that some customers are experiencing delays in call recordings being available for playback in the Dubber portal. Please be assured that this incident is impacting call processing only and calls are being recorded. All calls will be available for playback when this incident is resolved. We are working to resolve the incident as soon as possible and will provide regular updates.

Updates:

  • Time: Sept. 10, 2024, 11:12 a.m.
    Status: Resolved
    Update: The issue has been resolved.
  • Time: Sept. 10, 2024, 11:07 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 10, 2024, 10:30 a.m.
    Status: Identified
    Update: The issue has been identified and Dubber is working on resolution.
  • Time: Sept. 10, 2024, 9:39 a.m.
    Status: Investigating
    Update: Some customers have reported issues with logging in to the UK portal. Dubber is currently investigating. There is no impact on the capture of call recordings.

Updates:

  • Time: Aug. 2, 2024, 10:21 a.m.
    Status: Resolved
    Update: This incident has now been resolved
  • Time: Aug. 2, 2024, 5:31 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the performance. There will be delays in recordings processing into the portal.
  • Time: Aug. 1, 2024, 10 p.m.
    Status: Identified
    Update: Overall performance of the Dubber has improved with load times reduced. Dubber is continuing to remediate the problem and is working to clear the backlog of recordings that are not yet in the portal. Due to the volume this may take several hours.
  • Time: Aug. 1, 2024, 9:16 p.m.
    Status: Identified
    Update: Dubber is working to resolve an issue that is causing intermittent errors when logging into the portal, slow performance from the portal and delays in recordings appearing in the portal. Please note that this incident is not impacting Dubber recording calls.

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Frequently Asked Questions - Dubber

Is there a Dubber outage?
The current status of Dubber is: Under Maintenance
Where can I find the official status page of Dubber?
The official status page for Dubber is here
How can I get notified if Dubber is down or experiencing an outage?
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