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Is there an Duda outage?

Duda status: Systems Active

Last checked: 6 minutes ago

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Duda outages and incidents

Outage and incident data over the last 30 days for Duda.

There have been 1 outages or incidents for Duda in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Duda

Outlogger tracks the status of these components for Xero:

API Active
eCommerce Active
Editor Active
Live Sites Active
Sandbox Active
Component Status
API Active
eCommerce Active
Editor Active
Live Sites Active
Sandbox Active

Latest Duda outages and incidents.

View the latest incidents for Duda and check for official updates:

Updates:

  • Time: Jan. 31, 2020, 5:10 p.m.
    Status: Resolved
    Update: Issues with the editor loading have now all been resolved. We will continue to proactively monitor and provide updates here if any new issues arise.
  • Time: Jan. 31, 2020, 3:47 p.m.
    Status: Monitoring
    Update: All sites (including blog sites) are back up. No data has been lost. We will continue to monitor and provide updates here.
  • Time: Jan. 31, 2020, 2:25 p.m.
    Status: Investigating
    Update: The editor is back up now for most sites. Some blog sites are continuing to see errors. We are actively investigating this. We will continue to post updates here.
  • Time: Jan. 31, 2020, 1:44 p.m.
    Status: Investigating
    Update: Due to high load on Database we are currently having the editor might be down or very slow. The team is working at a fix and we will update as soon as we have a resolution. We are sorry for the downtime. All the updates will be posted here.

Updates:

  • Time: Jan. 16, 2020, 4:57 p.m.
    Status: Resolved
    Update: Ecwid reported that a fix has been released and from now on all the orders should display in “My sales” section in the Control Panels desktop version and in Orders section in the mobile app with no issues. We are still monitoring all the systems to make sure that the issue won't recur.
  • Time: Jan. 16, 2020, 4:16 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Jan. 16, 2020, 4:14 p.m.
    Status: Identified
    Update: This issue was reported by ECWID and can be also monitored on https://status.ecwid.com/ . At this moment orders placed in 2019 aren’t displayed in the “My sales” section in the Control Panels on the desktop version. The stores and checkout pages are well-operating, so you should be getting new orders as usual. It is just that you can’t view them in the Control Panel. ECWID is urgently looking into this. In the meantime, you can check for order details in the email notifications. When a customer places an order, you will receive an email with the order details.

Updates:

  • Time: Dec. 22, 2019, 11:28 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 22, 2019, 11:27 a.m.
    Status: Identified
    Update: Earlier today we experienced an internal issue with one of our databases maintained by Amazon AWS. The editor and live sites operate as normal now, but we had to restore all changes to an earlier backup taken at 8:10 am UTC. We are working closely with Amazon to analyze the root cause and will update here with our analysts . We apologize for any inconvenience this may have caused.
  • Time: Dec. 22, 2019, 10:54 a.m.
    Status: Identified
    Update: We managed to get live sites to now work on 100% of the sites. Editor and API is still down. We will update with additional progress
  • Time: Dec. 22, 2019, 10:50 a.m.
    Status: Identified
    Update: We continue to work on the problem with AWS support. There is no data loss but no ETA for a fix yet. We apologize for the inconvenience this is causing
  • Time: Dec. 22, 2019, 9:41 a.m.
    Status: Identified
    Update: A planned maintenance to our DB is having unplanned result, currently the editor is not available and ~25% of traffic to live sites is not working

Updates:

  • Time: Nov. 23, 2019, 1:40 p.m.
    Status: Resolved
    Update: The ddos attack is now over and sites are runnig normally. Our team continues to monitor the performance.
  • Time: Nov. 23, 2019, 1:14 p.m.
    Status: Monitoring
    Update: We experienced slowness of sites due to large scale ddos on the netwrok layer. Our team is handling the situation and as of now sites performance is stabilized. We continue to monitor and handle the attack.

Updates:

  • Time: Sept. 6, 2019, 11:33 p.m.
    Status: Resolved
    Update: All Duda sites are back up and running. If you continue experience any issues please reach out to the Support team.
  • Time: Sept. 6, 2019, 11:31 p.m.
    Status: Identified
    Update: We are currently experiencing downtime across live sites on DudaMobile (not responsive sites). Our engineering team is aware of the issue and has identified the root cause. We are looking to implement a solution as soon as possible. We will send an additional update in 30 minutes.

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Frequently Asked Questions - Duda

Is there a Duda outage?
The current status of Duda is: Systems Active
Where can I find the official status page of Duda?
The official status page for Duda is here
How can I get notified if Duda is down or experiencing an outage?
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