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Outage and incident data over the last 30 days for EdCast by Cornerstone.
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Sign Up NowOutlogger tracks the status of these components for Xero:
Component | Status |
---|---|
AP South | Active |
API | Active |
Content Integrations | Active |
Data and Analytics | Active |
Web | Active |
AP South East | Active |
API | Active |
Content Integrations | Active |
Data and Analytics | Active |
Web | Active |
Asia South 1 | Active |
API | Active |
Content Integrations | Active |
Data and Analytics | Active |
Web | Active |
Europe | Active |
API | Active |
Content Integrations | Active |
Data and Analytics | Active |
Web | Active |
US Central | Active |
API | Active |
Content Integrations | Active |
Data and Analytics | Active |
Web | Active |
US East | Active |
API | Active |
Content Integrations | Active |
Data and Analytics | Active |
Web | Active |
US West | Active |
API | Active |
Content Integrations | Active |
Data and Analytics | Active |
Web | Active |
View the latest incidents for EdCast by Cornerstone and check for official updates:
Description: The Incident has been resolved as of 7.58 AM PT , our team would continue to monitor the environment closely.
Status: Resolved
Impact: None | Started At: July 16, 2024, 2:33 p.m.
Description: The Incident has been resolved, Our Team will continue to monitor the health closely.
Status: Resolved
Impact: None | Started At: June 11, 2024, 6:59 p.m.
Description: On April 24th, 2024, Edcast engineers received alerts from internal monitoring tools indicating problems with content uploads for clients hosted in AWS environments EU PROD, US EAST, US WEST, and EU PREVIEW. Immediate investigation and troubleshooting by Edcast engineers identified the issue as related to third-party services. The problem was resolved by engaging the vendor and restoring the storage services. To prevent similar incidents in the future and minimize the risk of future impacts, Edcast is actively collaborating with the vendor responsible for the underlying storage to review the incident. Internal teams are working closely with our third-party vendors to thoroughly investigate the issue and create remediation plans to avoid recurrence.
Status: Postmortem
Impact: None | Started At: April 24, 2024, 3:53 p.m.
Description: On April 22nd, 2024, Edcast engineers were alerted by internal monitoring tools about portal latency issues. Clients hosted in the US WEST region may have encountered application latency while accessing portals. Upon investigation, Edcast engineers identified higher-than-usual resource consumption at the database layer, attributed to long-running queries. These queries were thoroughly scrutinized and optimized to resolve the issue . In order to prevent similar incidents in the future and mitigate potential impacts, Edcast collaborated internally with the database team. A comprehensive investigation was conducted, and robust remediation plans were devised to prevent the recurrence of such incidents.
Status: Postmortem
Impact: Minor | Started At: April 22, 2024, 8:02 a.m.
Description: On April 8th, 2024, Edcast engineers were alerted by internal monitoring tools to latency issues within the Sociative portal. Clients in the EU and US regions may have encountered delays when accessing Sociative. Upon investigation, it was discovered that an optimization implementation was the root cause of the problem. The optimization that was implemented was investigated, fixed and rolled to resolved the issue. A comprehensive investigation was conducted, and remediation plans were developed to prevent similar incidents in the future.
Status: Postmortem
Impact: Minor | Started At: April 8, 2024, 11:56 a.m.
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