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Is there an EdSmart outage?

EdSmart status: Systems Active

Last checked: 7 minutes ago

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EdSmart outages and incidents

Outage and incident data over the last 30 days for EdSmart.

There have been 0 outages or incidents for EdSmart in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for EdSmart

Outlogger tracks the status of these components for Xero:

API Active
Application Active
Component Status
API Active
Application Active

Latest EdSmart outages and incidents.

View the latest incidents for EdSmart and check for official updates:

Updates:

  • Time: Feb. 4, 2019, 5:27 a.m.
    Status: Resolved
    Update: We have been monitoring application performance and it has been stable after applying additional resources to the system and splitting the load of processing messages to separate VMs.
  • Time: Jan. 31, 2019, 1:18 a.m.
    Status: Monitoring
    Update: Engineering has applied additional resources to the application. Performance is improving and we are continuing to monitor.
  • Time: Jan. 31, 2019, 12:55 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 31, 2019, 12:49 a.m.
    Status: Investigating
    Update: EdSmart is currently experiencing an application slowdown which is affecting schools using the application and people loading slips. Engineering is investigating and implementing solutions, and monitoring results.

Updates:

  • Time: Jan. 16, 2019, 5:15 a.m.
    Status: Resolved
    Update: Service has now been restored on edsmart.com.
  • Time: Jan. 16, 2019, 5:07 a.m.
    Status: Identified
    Update: Service on app.edsmart.com has been restored. We are now working to restore service on the main website, edsmart.com.
  • Time: Jan. 16, 2019, 5:05 a.m.
    Status: Identified
    Update: The SSL cert is expired, EdSmart is currently working to switch to a new SSL cert. We expect to restore service shortly.
  • Time: Jan. 16, 2019, 5:04 a.m.
    Status: Investigating
    Update: Error on EdSmart's website and application: The origin web server does not have a valid SSL certificate.

Updates:

  • Time: July 30, 2018, 5:33 a.m.
    Status: Resolved
    Update: We have applied some changes the the database platform and are currently stable, but will continue to monitor.
  • Time: July 30, 2018, 5:32 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 30, 2018, 4:38 a.m.
    Status: Investigating
    Update: We are currently investigating a slow down across the platform, which is impacting both schools accessing their EdSmart account, and people accessing their online forms.

Updates:

  • Time: Feb. 16, 2018, 4:22 a.m.
    Status: Resolved
    Update: Our external monitoring is showing stable access from multiple locations for the past hour. Our assessment at the moment is this was some kind of transient DNS related issue and we are considering the issue resolved. We will continue to monitor.
  • Time: Feb. 16, 2018, 1:43 a.m.
    Status: Monitoring
    Update: For the moment we've disabled our CloudFlare layer to remove that as a factor. All systems are fine for 99% of our users.
  • Time: Feb. 16, 2018, 12:46 a.m.
    Status: Monitoring
    Update: We've had a couple of reports of users experiencing a time out on the site but it does not seem to be widespread. We're watching the situation, there's no apparent cause.

Updates:

  • Time: Feb. 13, 2018, 1:32 a.m.
    Status: Resolved
    Update: At around 10.45am we started to see email delivery being delayed, we wound up having to manually restart part of the email infrastructure. No messages were lost, and the backlog has been cleared.

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Frequently Asked Questions - EdSmart

Is there a EdSmart outage?
The current status of EdSmart is: Systems Active
Where can I find the official status page of EdSmart?
The official status page for EdSmart is here
How can I get notified if EdSmart is down or experiencing an outage?
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