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Is there an Enable outage?

Enable status: Systems Active

Last checked: 8 seconds ago

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Enable outages and incidents

Outage and incident data over the last 30 days for Enable.

There have been 0 outages or incidents for Enable in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Enable

Outlogger tracks the status of these components for Xero:

Trading Programs EU Active
Trading Programs UK Active
Trading Programs US Active
Component Status
Active
Trading Programs EU Active
Trading Programs UK Active
Trading Programs US Active

Latest Enable outages and incidents.

View the latest incidents for Enable and check for official updates:

Updates:

  • Time: May 28, 2024, 9 a.m.
    Status: Resolved
    Update: We've now resolved this issue and PDFs will load as appropriate. We're continuing to put measures in place to prevent this from happening again.
  • Time: May 28, 2024, 8:39 a.m.
    Status: Investigating
    Update: We are aware of an issue affecting Trading Program PDF generation. 'Summary' views of a Trading Programs are currently unavailable. We will provide updates here.

Updates:

  • Time: Jan. 18, 2024, 9:07 a.m.
    Status: Resolved
    Update: We have identified that an issue occurred with our file transfer software at 9.45pm (UTC-5) on Wednesday 17th January. As of 04.04am (UTC-5) on Thursday 18th January, we have now resolved the issue and restored SFTP access in the US Live environment. We are currently investigating the impact this incident has had on imports that were sent during the period.
  • Time: Jan. 18, 2024, 8:45 a.m.
    Status: Investigating
    Update: We are aware of an issue with SFTP access in the US Live environment. We are currently investigating.

Updates:

  • Time: Sept. 12, 2023, 2:21 p.m.
    Status: Resolved
    Update: This incident has been resolved. The incident primarily affected the saving of program lines, and the running of reports, between approximately 09:20 and 10:19 (ET).
  • Time: Sept. 12, 2023, 1:49 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 12, 2023, 1:48 p.m.
    Status: Investigating
    Update: Some actions within the Trading Programs application are currently unavailable. We are aware of this, and are investigating with the highest priority.

Updates:

  • Time: June 16, 2023, 10:42 a.m.
    Status: Postmortem
    Update: **Summary** Across the period of Friday 9th - Saturday 10th June, several Enable Trading programs channels, hosted in the UK Live environment, experienced general slowness and performance issues. Examples of this were slow load times, slow program line saves, and long waits for reports to run. These processes seemed to be slow, however, they would not complete during the incident. Additionally, some users also found that any actions they undertook would fail instantly. ‌ **Cause** The root cause of this problem was located within Microsoft’s Azure servers, on which Enable is hosted upon. Database locking was occurring, which prevented any tasks requested in the user interface from being completed and stored on the database. As the problem was with the server itself, Microsoft were required to fix it. ‌ **Preventative measures** To improve communication during incidents, going forward, we will improve both the transparency and frequency of our communication during any severe incidents or outages in the platform. This will provide clarity that Enable are aware of the issue and are working as a priority to resolve it. Our status page will be much more prominent in our communication and handling of incidents. To improve the speed at which we identify incidents, we will extend our monitoring and tracking. These targeted improvements will plug monitoring gaps that were identified by our teams, whilst investigating the root cause of this incident. This will allow us to identify the specific cause of the issue sooner, should this happen again.
  • Time: June 10, 2023, 6:49 p.m.
    Status: Resolved
    Update: The connectivity and performance issues have been resolved and all systems are functioning normally.
  • Time: June 10, 2023, 12:17 p.m.
    Status: Monitoring
    Update: Microsoft has applied some fixes and we are seeing connectivity and performance returning to normal levels. We are continuing to monitor the situation.
  • Time: June 9, 2023, 2:47 p.m.
    Status: Investigating
    Update: Our current working theory is that a replication process is preventing writes to the database. The configuration of this is managed by Microsoft, and we're working with them to identify a fix for the root cause. In the meantime, we're investigating other approaches to work around the underlying issue.
  • Time: June 9, 2023, 2:45 p.m.
    Status: Investigating
    Update: We're aware of a performance issue affecting many UK users of the Enable platform and have a team of Engineers working to resolve this with urgency.

Updates:

  • Time: May 23, 2023, 11:14 a.m.
    Status: Resolved
    Update: This incident has been resolved and Trading Programs is now accessible again.
  • Time: May 23, 2023, 11:04 a.m.
    Status: Investigating
    Update: We are currently aware of an issue with Trading Programs UK. We are investigating and will post updates as soon as we can.

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Frequently Asked Questions - Enable

Is there a Enable outage?
The current status of Enable is: Systems Active
Where can I find the official status page of Enable?
The official status page for Enable is here
How can I get notified if Enable is down or experiencing an outage?
To get notified of any status changes to Enable, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Enable every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Enable do?
Enable's B2B rebate management software simplifies rebate program management and scaling, transforming rebates into a growth engine. Try it for free.