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Is there an Envoy outage?

Envoy status: Systems Active

Last checked: 3 minutes ago

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Envoy outages and incidents

Outage and incident data over the last 30 days for Envoy.

There have been 1 outages or incidents for Envoy in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Envoy

Outlogger tracks the status of these components for Xero:

Deliveries Active
Desks Active
Envoy dashboard Active
Mobile Active
Rooms Active
Visitor registration Active
AWS autoscaling-us-east-1 Active
AWS ec2-us-east-1 Active
AWS eks-us-east-1 Active
AWS elasticache-us-east-1 Active
AWS kafka-us-east-1 Active
AWS rds-us-east-1 Active
AWS redshift-us-east-1 Active
AWS rekognition-us-east-1 Active
AWS s3-us-standard Active
AWS s3-us-west-2 Active
Chargebee API Active
Cloudflare API Active
Cloudflare API Active
Cloudflare Cloudflare Authoritative DNS Active
Cloudflare Dashboard Active
Cloudflare Load Balancing and Monitoring Active
Heroku Active
SendGrid API Active
Stripe API Active
Auto Check-in via Access Control Active
Brivo Active
Chargebee Email Active
Slack notifications Active
Email notifications Active
Push notifications Active
SMS notifications Active
Component Status
Deliveries Active
Desks Active
Envoy dashboard Active
Mobile Active
Rooms Active
Visitor registration Active
Active
AWS autoscaling-us-east-1 Active
AWS ec2-us-east-1 Active
AWS eks-us-east-1 Active
AWS elasticache-us-east-1 Active
AWS kafka-us-east-1 Active
AWS rds-us-east-1 Active
AWS redshift-us-east-1 Active
AWS rekognition-us-east-1 Active
AWS s3-us-standard Active
AWS s3-us-west-2 Active
Chargebee API Active
Cloudflare API Active
Cloudflare API Active
Cloudflare Cloudflare Authoritative DNS Active
Cloudflare Dashboard Active
Cloudflare Load Balancing and Monitoring Active
Heroku Active
SendGrid API Active
Stripe API Active
Active
Auto Check-in via Access Control Active
Brivo Active
Chargebee Email Active
Slack notifications Active
Active
Email notifications Active
Push notifications Active
SMS notifications Active

Latest Envoy outages and incidents.

View the latest incidents for Envoy and check for official updates:

Updates:

  • Time: Oct. 25, 2024, 7:59 p.m.
    Status: Resolved
    Update: The issue impacting email notifications and visitor invites has now been resolved by our email delivery partner. Thank you for your patience, and we apologize for any inconvenience caused.
  • Time: Oct. 25, 2024, 5:04 p.m.
    Status: Identified
    Update: We’re currently experiencing a delay in email notifications and visitor invites due to service delays with our email delivery partner. We’re closely monitoring the situation. Thank you for your patience, and we apologize for any inconvenience this may cause.

Updates:

  • Time: Oct. 9, 2024, 2:54 p.m.
    Status: Resolved
    Update: The incident has been resolved, and we are continuing to monitor performance.
  • Time: Oct. 9, 2024, 2:45 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 9, 2024, 2:03 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being tested.
  • Time: Oct. 9, 2024, 12:47 p.m.
    Status: Investigating
    Update: We have received reports that some users are unable to sign in their visitors from the Invite Log on the Envoy dashboard. Signing in Visitors on the Visitor Kiosk iPad and Visitor Log is unaffected. Our teams are investigating the issue at the moment.

Updates:

  • Time: Oct. 10, 2024, 1:27 p.m.
    Status: Postmortem
    Update: A temporary AWS outage led to a map load failure impacting a limited number of companies.
  • Time: Oct. 7, 2024, 8:20 p.m.
    Status: Resolved
    Update: Between 12:28 PM PST - 12:46 PM PST, Envoy was unable to access map floor images from our service provider.

Updates:

  • Time: Oct. 2, 2024, 2:58 a.m.
    Status: Resolved
    Update: At 4:39pm EDT, Brivo confirmed all known impacts of this outage have been resolved; they are continuing a heightened state of monitoring moving forward but please reach out to Support via [email protected] if you experience any subsequent issues. For additional information regarding this outage please visit: https://status.brivo.com/
  • Time: Oct. 1, 2024, 5:02 p.m.
    Status: Identified
    Update: We’re currently experiencing an issue with our Brivo app due to a service interruption on the Brivo API. Our team is monitoring the situation closely, and you can check the Brivo status page for real-time updates: status.brivo.com. For any issues, please contact Envoy Support at [email protected].

Updates:

  • Time: Sept. 19, 2024, 7:12 p.m.
    Status: Postmortem
    Update: On September 18, 2024, at approximately 5:00 AM PDT, Envoy noted a spike in errors from one of our services affecting our applications, causing accessibility issues to the Envoy Dashboard. Our engineering team analyzed our internal systems and resolved the issue by scaling our services, successfully restoring dashboard functionality. An internal post-mortem will be organized to analyze the incident and note key learnings, and action items. If you have any concerns or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.
  • Time: Sept. 18, 2024, 5:05 p.m.
    Status: Resolved
    Update: We have confirmed the Envoy Dashboard & mobile app have now fully recovered; we'll continue to monitor all product components and a preliminary root cause will be posted to the Status Page shortly.
  • Time: Sept. 18, 2024, 4:50 p.m.
    Status: Monitoring
    Update: Envoy has identified the issue and the Dashboard & Mobile App are in the process of recovering; our technical team will be monitoring closely for any pockets of unavailability. We will provide an additional update shortly once all components are fully verified. As always, for any questions/concerns, please contact Support at [email protected].
  • Time: Sept. 18, 2024, 2:59 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Sept. 18, 2024, 2:54 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Sept. 18, 2024, 2:48 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 18, 2024, 2:09 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 18, 2024, 1:54 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 18, 2024, 12:14 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with the Envoy Dashboard and Mobile App not loading content. Our engineers are aware and are investigating.

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Frequently Asked Questions - Envoy

Is there a Envoy outage?
The current status of Envoy is: Systems Active
Where can I find the official status page of Envoy?
The official status page for Envoy is here
How can I get notified if Envoy is down or experiencing an outage?
To get notified of any status changes to Envoy, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Envoy every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Envoy do?
Envoy is a comprehensive platform that integrates workplace tools and data to ensure seamless and secure operations.

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