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Is there an Envoy outage?

Envoy status: Systems Active

Last checked: 2 minutes ago

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Envoy outages and incidents

Outage and incident data over the last 30 days for Envoy.

There have been 1 outages or incidents for Envoy in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Envoy

Outlogger tracks the status of these components for Xero:

Deliveries Active
Desks Active
Envoy dashboard Active
Mobile Active
Rooms Active
Visitor registration Active
AWS autoscaling-us-east-1 Active
AWS ec2-us-east-1 Active
AWS eks-us-east-1 Active
AWS elasticache-us-east-1 Active
AWS kafka-us-east-1 Active
AWS rds-us-east-1 Active
AWS redshift-us-east-1 Active
AWS rekognition-us-east-1 Active
AWS s3-us-standard Active
AWS s3-us-west-2 Active
Chargebee API Active
Cloudflare API Active
Cloudflare API Active
Cloudflare Cloudflare Authoritative DNS Active
Cloudflare Dashboard Active
Cloudflare Load Balancing and Monitoring Active
Heroku Active
SendGrid API Active
Stripe API Active
Auto Check-in via Access Control Active
Brivo Active
Chargebee Email Active
Slack notifications Active
Email notifications Active
Push notifications Active
SMS notifications Active
Component Status
Deliveries Active
Desks Active
Envoy dashboard Active
Mobile Active
Rooms Active
Visitor registration Active
Active
AWS autoscaling-us-east-1 Active
AWS ec2-us-east-1 Active
AWS eks-us-east-1 Active
AWS elasticache-us-east-1 Active
AWS kafka-us-east-1 Active
AWS rds-us-east-1 Active
AWS redshift-us-east-1 Active
AWS rekognition-us-east-1 Active
AWS s3-us-standard Active
AWS s3-us-west-2 Active
Chargebee API Active
Cloudflare API Active
Cloudflare API Active
Cloudflare Cloudflare Authoritative DNS Active
Cloudflare Dashboard Active
Cloudflare Load Balancing and Monitoring Active
Heroku Active
SendGrid API Active
Stripe API Active
Active
Auto Check-in via Access Control Active
Brivo Active
Chargebee Email Active
Slack notifications Active
Active
Email notifications Active
Push notifications Active
SMS notifications Active

Latest Envoy outages and incidents.

View the latest incidents for Envoy and check for official updates:

Updates:

  • Time: May 7, 2024, 4:02 p.m.
    Status: Resolved
    Update: This incident has been resolved and we are continuing to monitor performance.
  • Time: May 7, 2024, 3:55 p.m.
    Status: Monitoring
    Update: Our partners implemented a fix, and we are continuing to monitor performance.
  • Time: May 7, 2024, 3:42 p.m.
    Status: Identified
    Update: Our partners have identified a cause of the elevated error rates and high latencies across the app, and are working towards resolution
  • Time: May 7, 2024, 2:58 p.m.
    Status: Investigating
    Update: Our partner is reporting an issue with their systems resulting in delayed messaging to our Customer Support team through the Live Chat and Email functionality. Messages may be delayed or missed.

Updates:

  • Time: April 24, 2024, 8:18 p.m.
    Status: Resolved
    Update: The issue has been resolved. However, if you continue to experience any problems, please reach out to Envoy Support for assistance.
  • Time: April 24, 2024, 8:10 p.m.
    Status: Investigating
    Update: We're investigating the issue with the Envoy Dashboard not loading.

Updates:

  • Time: April 22, 2024, 3:15 p.m.
    Status: Resolved
    Update: The incident has been resolved, and our teams are continuing to monitor performance.
  • Time: April 22, 2024, 2:04 p.m.
    Status: Monitoring
    Update: We have identified the cause of this issue, a fix has been implemented and we are monitoring the results.
  • Time: April 22, 2024, 12:14 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: April 22, 2024, 12:14 p.m.
    Status: Investigating
    Update: We have received reports that some users are seeing an error page when attempting to change their login password from dashboard.envoy.com Our team is aware and currently investigating.

Updates:

  • Time: April 8, 2024, 4:35 p.m.
    Status: Postmortem
    Update: On April 1st at 11:30 AM, our Rooms tablets experienced a brief disconnection issue due to a missing authentication header in the latest version. Our team was able to identify the issue internally and resolved it by releasing an updated version that incorporated the necessary headers, thus resolving the issue.
  • Time: April 1, 2024, 7:31 p.m.
    Status: Resolved
    Update: Our Rooms iPad briefly got disconnected, causing a temporary disruption in the Rooms service. The issue has been resolved by our team swiftly!

Updates:

  • Time: March 19, 2024, 11:47 p.m.
    Status: Postmortem
    Update: On March 19th at 6:24 AM PDT, Envoy experienced an overload to our database causing web requests to slow down across the system, leading to a degraded mobile apps and web dashboard performance and slow badge event processing. Our team took measures to restore the functionality to normal by relieving the database of queued requests. An internal post-mortem will be organized to analyze the incident and note key learnings, and action items. If you have any concerns or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.
  • Time: March 19, 2024, 11:46 p.m.
    Status: Resolved
    Update: Our Engineering team has implemented a solution to the latency issues noted within our mobile apps and web dashboard; residual impact to our access control integrations have also been addressed. An internal post-mortem will be organized to analyze the incident and note key learnings, and action items. If you have any concerns or require additional information, please don't hesitate to contact our Customer Support team via [email protected] or your dedicated account manager.
  • Time: March 19, 2024, 11:44 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 19, 2024, 4:46 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 19, 2024, 1:44 p.m.
    Status: Investigating
    Update: We are currently experiencing a partial service disruption to our mobile app. This may cause pages to be slow or unresponsive Our engineering team is working to identify the root cause and implement a solution. Logged in users may be affected.

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Frequently Asked Questions - Envoy

Is there a Envoy outage?
The current status of Envoy is: Systems Active
Where can I find the official status page of Envoy?
The official status page for Envoy is here
How can I get notified if Envoy is down or experiencing an outage?
To get notified of any status changes to Envoy, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Envoy every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Envoy do?
Envoy is a comprehensive platform that integrates workplace tools and data to ensure seamless and secure operations.

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