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Is there an Envoy outage?

Envoy status: Systems Active

Last checked: 8 minutes ago

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Envoy outages and incidents

Outage and incident data over the last 30 days for Envoy.

There have been 1 outages or incidents for Envoy in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Envoy

Outlogger tracks the status of these components for Xero:

Deliveries Active
Desks Active
Envoy dashboard Active
Mobile Active
Rooms Active
Visitor registration Active
AWS autoscaling-us-east-1 Active
AWS ec2-us-east-1 Active
AWS eks-us-east-1 Active
AWS elasticache-us-east-1 Active
AWS kafka-us-east-1 Active
AWS rds-us-east-1 Active
AWS redshift-us-east-1 Active
AWS rekognition-us-east-1 Active
AWS s3-us-standard Active
AWS s3-us-west-2 Active
Chargebee API Active
Cloudflare API Active
Cloudflare API Active
Cloudflare Cloudflare Authoritative DNS Active
Cloudflare Dashboard Active
Cloudflare Load Balancing and Monitoring Active
Heroku Active
SendGrid API Active
Stripe API Active
Auto Check-in via Access Control Active
Brivo Active
Chargebee Email Active
Slack notifications Active
Email notifications Active
Push notifications Active
SMS notifications Active
Component Status
Deliveries Active
Desks Active
Envoy dashboard Active
Mobile Active
Rooms Active
Visitor registration Active
Active
AWS autoscaling-us-east-1 Active
AWS ec2-us-east-1 Active
AWS eks-us-east-1 Active
AWS elasticache-us-east-1 Active
AWS kafka-us-east-1 Active
AWS rds-us-east-1 Active
AWS redshift-us-east-1 Active
AWS rekognition-us-east-1 Active
AWS s3-us-standard Active
AWS s3-us-west-2 Active
Chargebee API Active
Cloudflare API Active
Cloudflare API Active
Cloudflare Cloudflare Authoritative DNS Active
Cloudflare Dashboard Active
Cloudflare Load Balancing and Monitoring Active
Heroku Active
SendGrid API Active
Stripe API Active
Active
Auto Check-in via Access Control Active
Brivo Active
Chargebee Email Active
Slack notifications Active
Active
Email notifications Active
Push notifications Active
SMS notifications Active

Latest Envoy outages and incidents.

View the latest incidents for Envoy and check for official updates:

Updates:

  • Time: Feb. 22, 2024, 12:03 p.m.
    Status: Resolved
    Update: Functionality has been restored and our support team are now ready to help. We will continue to monitor performance.
  • Time: Feb. 22, 2024, 11:33 a.m.
    Status: Monitoring
    Update: Our partner company has advised that most chat functionality has been restored to normal. There may be a slight delay in responses in chat and email. We are continuing to monitor performance.
  • Time: Feb. 22, 2024, 11:03 a.m.
    Status: Identified
    Update: Our partner have identified a possible fix and are bringing to implement it now.
  • Time: Feb. 22, 2024, 10:24 a.m.
    Status: Identified
    Update: Our partner company that provides chat and email functionality for our support team is currently experiencing an outage, this is causing a delay in our response time. We will update once our partner has resolved this issue..

Updates:

  • Time: Feb. 21, 2024, 9:18 p.m.
    Status: Resolved
    Update: The issue regarding Envoy invites and welcome emails has been resolved. If you continue to experience issues, please contact support.
  • Time: Feb. 21, 2024, 8:38 p.m.
    Status: Identified
    Update: We have identified the issue that is causing problems with Envoy email notifications, invites, and welcome emails. Our team is working on a solution.
  • Time: Feb. 21, 2024, 5:52 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is causing email notifications, invites and welcome emails to not be sent through Envoy. We apologize for any inconvenience this may cause and will provide an update as soon as possible.

Updates:

  • Time: March 20, 2024, 6:18 p.m.
    Status: Postmortem
    Update: On February 21, Envoy’s Brivo integration was inadvertently rolled back to an older version causing disruption in auto-check in process for Employees. Our team swiftly identified the issue and resolved it by rolling the integration to the latest version and thus restoring functionality.  Following the resolution, an internal post-mortem has been organized to analyze the incident and note key learnings, and action items to prevent similar incidents in the future. If you have any concerns or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager
  • Time: Feb. 21, 2024, 3:25 p.m.
    Status: Resolved
    Update: This issue has been resolved; if you are still experiencing issues, don't hesitate to contact support.
  • Time: Feb. 21, 2024, 2:29 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with the Brivo Integration, which is preventing automatic user sign-ins. Our team is working on resolving this and will provide an update as soon as possible.

Updates:

  • Time: Feb. 15, 2024, 12:55 a.m.
    Status: Resolved
    Update: The issue with Occupancy dashboard and Analytics should be resolved now. Thanks for your patience while our team fixed the issue.
  • Time: Feb. 14, 2024, 9:50 p.m.
    Status: Identified
    Update: We are aware of data loading issues on the Occupancy Dashboard and other analytics. Our team is working on it and estimates it to be back in ~ 3 hours. We apologize for any inconvenience this has caused.

Updates:

  • Time: Jan. 31, 2024, 6:55 p.m.
    Status: Resolved
    Update: Envoy services are operational again.
  • Time: Jan. 31, 2024, 6:40 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 31, 2024, 6:39 p.m.
    Status: Investigating
    Update: We are investigating an issue with multiple Envoy services not loading.
  • Time: Jan. 31, 2024, 6:30 p.m.
    Status: Investigating
    Update: We are investigating the issue with the Envoy dashboard not loading.

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Frequently Asked Questions - Envoy

Is there a Envoy outage?
The current status of Envoy is: Systems Active
Where can I find the official status page of Envoy?
The official status page for Envoy is here
How can I get notified if Envoy is down or experiencing an outage?
To get notified of any status changes to Envoy, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Envoy every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Envoy do?
Envoy is a comprehensive platform that integrates workplace tools and data to ensure seamless and secure operations.

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