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Is there an EvaluAgent outage?

EvaluAgent status: Systems Active

Last checked: 5 minutes ago

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EvaluAgent outages and incidents

Outage and incident data over the last 30 days for EvaluAgent.

There have been 1 outages or incidents for EvaluAgent in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for EvaluAgent

Outlogger tracks the status of these components for Xero:

API Active
Integration Worker Active
Web Application Active
API Active
Integration Worker Active
Web Application Active
API Active
Integration Worker Active
Web Application Active
Component Status
Active
API Active
Integration Worker Active
Web Application Active
Active
API Active
Integration Worker Active
Web Application Active
Active
API Active
Integration Worker Active
Web Application Active

Latest EvaluAgent outages and incidents.

View the latest incidents for EvaluAgent and check for official updates:

Updates:

  • Time: Nov. 16, 2023, 4:40 p.m.
    Status: Resolved
    Update: The degraded performance on the EU Cluster has now been resolved. We are continuing to monitor the performance to ensure that the levels remain as expected. Thank you for your patience in this matter.
  • Time: Nov. 16, 2023, 3:35 p.m.
    Status: Monitoring
    Update: We have now identified the cause for the intermittent degraded performance on the EU Cluster and our teams have implemented a solution to mitigate the problem. We are moving into a monitoring phase to ensure that the implemented solution fully resolves all issues reported. Thank you for your continued patience in this matter.
  • Time: Nov. 16, 2023, 12:37 p.m.
    Status: Investigating
    Update: We are continuing our investigations into the intermittent degraded performance affecting the EU Cluster. Our teams are actively working to mitigate the problem and are looking to have this resolved as soon as possible. Thank you for your continued patience in this matter.
  • Time: Nov. 16, 2023, 9:59 a.m.
    Status: Investigating
    Update: The reports of intermittent degraded performance on the EU Cluster is continuing to be investigated as a high priority incident. Please refer back to this page for the current status. Thank you for your patience in this matter and apologies for the inconvenience being caused.
  • Time: Nov. 15, 2023, 6:03 p.m.
    Status: Investigating
    Update: We are continuing to investigate reports of intermittent degraded performance on the EU Cluster as a high priority incident. Please refer back to this page for the current status. Thank you for your patience in this matter.
  • Time: Nov. 15, 2023, 1:46 p.m.
    Status: Investigating
    Update: Reports of intermittent degraded performance on the EU Cluster is continuing to be investigated as a priority incident. Please refer back to this page for the current status. Thank you for your patience in this matter.
  • Time: Nov. 15, 2023, 11:49 a.m.
    Status: Investigating
    Update: We are continuing to investigate reports of intermittent degraded performance on the EU Cluster as a priority incident. Please refer back to this page for the current status. Thank you for your patience in this matter.
  • Time: Nov. 15, 2023, 10:50 a.m.
    Status: Investigating
    Update: We are continuing to work towards identifying the cause of the intermittent degraded performance on the EU Cluster. This is being investigated as a high priority incident. Please refer back to this page for the current status. Thank you for your patience in this matter.
  • Time: Nov. 15, 2023, 9:35 a.m.
    Status: Investigating
    Update: We have received further reports of intermittent degraded performance on the EU Cluster which we are investigate as a high priority incident. Please refer back to this page for the current status. Thank you for your patience in this matter.

Updates:

  • Time: Nov. 14, 2023, 9:23 p.m.
    Status: Resolved
    Update: The degraded performance on the EU Cluster has now been resolved. We are continuing to monitor the performance to ensure that the levels remain as expected. Thank you for your patience in this matter.
  • Time: Nov. 14, 2023, 8:26 p.m.
    Status: Monitoring
    Update: The degraded performance on the EU Cluster identified from system monitoring has now been resolved. We are continuing to monitor the performance to ensure that the levels remain as expected. Thank you for your patience in this matter.
  • Time: Nov. 14, 2023, 7:48 p.m.
    Status: Investigating
    Update: From the continued monitoring of the systems we have identified further degraded performance on the EU Cluster. This is being investigated as a priority issue. Thank you for your continued patience in this matter.
  • Time: Nov. 14, 2023, 6:42 p.m.
    Status: Monitoring
    Update: We have identified and resolved the issue affecting some users from being able to access the service on the EU Cluster. We will continuing to monitor the systems. Thank you for your patience in this matter.
  • Time: Nov. 14, 2023, 6:26 p.m.
    Status: Investigating
    Update: We are investigating as a priority reports of the service being temporarily unavailable for some users on the EU Cluster. We are looking to have the service restored as quicky as possible. Thank you for your patience in this matter.
  • Time: Nov. 14, 2023, 5:42 p.m.
    Status: Monitoring
    Update: The cause of the degraded performance on the EU Cluster has been identified and resolved. We are continuing to monitor the performance to ensure that the levels remain as expected. Thank you for your patience in this matter.
  • Time: Nov. 14, 2023, 5:24 p.m.
    Status: Investigating
    Update: Investigation into the reports of degraded performance on the EU Cluster is continuing as a high priority. Thank you for your patience in this matter.
  • Time: Nov. 14, 2023, 4:37 p.m.
    Status: Investigating
    Update: We are continuing to investigate reports of intermittent degraded performance on the EU Cluster as a high priority. Please refer back to this page for the current status. Thank you for your patience in this matter.
  • Time: Nov. 14, 2023, 3:41 p.m.
    Status: Investigating
    Update: We are currently investigating reports of intermittent degraded performance on the EU Cluster as a high priority. Please refer back to this page for the current status. Thank you for your patience in this matter.

Updates:

  • Time: Nov. 6, 2023, 6:50 p.m.
    Status: Resolved
    Update: The system performance on the EU Cluster has remained within the expected thresholds and will continue to be monitored. Thank you for your continued patience in this matter and apologies for any disruption caused.
  • Time: Nov. 6, 2023, 3:05 p.m.
    Status: Monitoring
    Update: We have continued to investigate reports of degraded performance on the EU Cluster as a high priority. Changes have now been made to improve the performance of the system which is undergoing extensive monitoring and further testing. Thank you for your continued patience in this matter.
  • Time: Nov. 6, 2023, 12:41 p.m.
    Status: Investigating
    Update: We are continuing to investigate as a high priority reports of degraded performance affecting certain areas of the software. I would like to apologise for the inconvenience that this is causing and assure you we are aiming to get the systems back within normal performance thresholds as quickly as possible.
  • Time: Nov. 6, 2023, 11:27 a.m.
    Status: Investigating
    Update: We are continuing to investigate and monitor reports of degraded performance on the EU Cluster a high priority. We will continue to provide further updates on the status page as our investigations progress. Thank you for your patience in this matter.
  • Time: Nov. 5, 2023, 5:26 a.m.
    Status: Investigating
    Update: Our maintenance work has been completed without any downtime. We will now monitor our metrics and logs to confirm our findings. We thank you for your patience while we work through this issue.
  • Time: Nov. 4, 2023, 8:37 p.m.
    Status: Investigating
    Update: To aid us with our investigations, we need to change some database parameters that can involve around 5-10 minutes of downtime. To minimise disruption, this will be done at 05:00 UTC on Sunday 5th November. This only applies to our EU cluster.
  • Time: Nov. 4, 2023, 5:58 p.m.
    Status: Investigating
    Update: We are currently investigating reports of degraded performance on the EU Cluster as a high priority. Please refer back to this page for the current status. Thank you for your patience in this matter.

Updates:

  • Time: Nov. 3, 2023, 11:53 a.m.
    Status: Resolved
    Update: We have completed our investigations and can report the system performance has returned to expected levels on the EU Cluster and we will continue to monitor. Thank you for your patience in this matter.
  • Time: Nov. 3, 2023, 10:18 a.m.
    Status: Investigating
    Update: We are currently investigating reports of degraded performance on the EU Cluster which is being investigated as a high priority. We will continue to provide further updates on the status page as our investigations progress. Thank you for your patience in this matter.

Updates:

  • Time: Oct. 26, 2023, 12:10 p.m.
    Status: Resolved
    Update: This incident has now been resolved and performance has been restored.
  • Time: Oct. 26, 2023, 11:07 a.m.
    Status: Monitoring
    Update: The issue on the AUS platform has been identified and a fix has been deployed we will continue to monitor the performance.
  • Time: Oct. 26, 2023, 9:08 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 26, 2023, 9:03 a.m.
    Status: Investigating
    Update: We are currently aware that we are experiencing performance issues on our AUS platform this is currently under investigation as a priority. Please return to the status page for any further updates.
  • Time: Oct. 26, 2023, 8:49 a.m.
    Status: Investigating
    Update: We are currently investigating the issue.

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Frequently Asked Questions - EvaluAgent

Is there a EvaluAgent outage?
The current status of EvaluAgent is: Systems Active
Where can I find the official status page of EvaluAgent?
The official status page for EvaluAgent is here
How can I get notified if EvaluAgent is down or experiencing an outage?
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