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Is there an EvaluAgent outage?

EvaluAgent status: Systems Active

Last checked: 6 minutes ago

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EvaluAgent outages and incidents

Outage and incident data over the last 30 days for EvaluAgent.

There have been 1 outages or incidents for EvaluAgent in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for EvaluAgent

Outlogger tracks the status of these components for Xero:

API Active
Integration Worker Active
Web Application Active
API Active
Integration Worker Active
Web Application Active
API Active
Integration Worker Active
Web Application Active
Component Status
Active
API Active
Integration Worker Active
Web Application Active
Active
API Active
Integration Worker Active
Web Application Active
Active
API Active
Integration Worker Active
Web Application Active

Latest EvaluAgent outages and incidents.

View the latest incidents for EvaluAgent and check for official updates:

Updates:

  • Time: April 25, 2023, 12:23 p.m.
    Status: Resolved
    Update: A fix to resolve the degraded performance on the EU Cluster has been fully deployed and we will continue to monitor the systems. Thank you for your continued patience whilst this issue was investigated and resolved.
  • Time: April 25, 2023, 10:41 a.m.
    Status: Monitoring
    Update: A fix to resolve the degraded performance on the EU Cluster has now been fully deployed and we will continue to monitor. Thank you for your continued patience whilst this issue was investigated and resolved.
  • Time: April 25, 2023, 9:34 a.m.
    Status: Identified
    Update: We have now identified the cause of the issue relating to degraded performance on the EU Cluster. A fix for this is currently being deployed and will be confirmed once fully released. Thank you for your continued patience whilst this issue was investigated.
  • Time: April 24, 2023, 9:52 a.m.
    Status: Investigating
    Update: We are continuing to investigate performance issues on the EU Cluster as a high priority. Please refer back to this status page for further updates.
  • Time: April 24, 2023, 8:59 a.m.
    Status: Monitoring
    Update: Thank you for your patience whilst the performance issues on the EU Cluster was investigated. The system issue has now been resolved and all functions have returned to normal operation level. We will continue to monitor the systems.
  • Time: April 24, 2023, 8:47 a.m.
    Status: Investigating
    Update: We are currently investigating performance issues on the EU Cluster as a high priority. Please refer back to this status page for further updates.

Updates:

  • Time: Feb. 21, 2023, 9:54 a.m.
    Status: Resolved
    Update: This issue has now been resolved. Thanks for your patience whilst we worked through this problem.
  • Time: Feb. 21, 2023, 8:41 a.m.
    Status: Identified
    Update: We are aware of an issue where users are unable to create new 1-2-1 sessions within the platform. The cause has been identified by Engineering and a fix will be deployed shortly. The next update will be at 09:30 UK Time

Updates:

  • Time: Feb. 20, 2023, 5:44 p.m.
    Status: Resolved
    Update: We have rolled back to a previous release and everything is working as expected. We apologise for any inconvenience this may have caused you and your teams.
  • Time: Feb. 20, 2023, 5:09 p.m.
    Status: Monitoring
    Update: Response times are now back to a normal level. We are currently monitoring system performance and checking our logs and metrics to further understand the root cause.
  • Time: Feb. 20, 2023, 5:05 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 20, 2023, 5:03 p.m.
    Status: Investigating
    Update: We are currently investigating reports of timeouts and slow response times on our US cluster.

Updates:

  • Time: Feb. 14, 2023, 5:18 p.m.
    Status: Resolved
    Update: The issue relating to not being able to access completed evaluations has now been resolved. Thank you for your patience whilst this was investigated. This issue affected all regions, EU, AUS and US.
  • Time: Feb. 14, 2023, 4:57 p.m.
    Status: Identified
    Update: We are currently aware of a problem accessing completed evaluations. This is being investigated as a high priority issue and will be fixed shortly. This affected all regions, EU, AUS, US.

Updates:

  • Time: Jan. 16, 2023, 9:56 a.m.
    Status: Resolved
    Update: We have identified and corrected the performance issues on the EU Cluster and the incident is now fully resolved. We will continue to monitor the platform. Thank you for your patience whilst this was investigated and resolved
  • Time: Jan. 16, 2023, 9:18 a.m.
    Status: Monitoring
    Update: We have identified and corrected the performance issues on the EU Cluster and will continue to monitor the platform. Thank you for your patience whilst this was investigated and resolved.
  • Time: Jan. 16, 2023, 9:01 a.m.
    Status: Investigating
    Update: We are aware that some customers may be experiencing levels of slowness on the EU cluster. This is being investigated as a priority issue. Please return to this status page for further updates.

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Frequently Asked Questions - EvaluAgent

Is there a EvaluAgent outage?
The current status of EvaluAgent is: Systems Active
Where can I find the official status page of EvaluAgent?
The official status page for EvaluAgent is here
How can I get notified if EvaluAgent is down or experiencing an outage?
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