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Is there an EverTrue outage?

EverTrue status: Systems Active

Last checked: 5 minutes ago

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EverTrue outages and incidents

Outage and incident data over the last 30 days for EverTrue.

There have been 2 outages or incidents for EverTrue in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for EverTrue

Outlogger tracks the status of these components for Xero:

Email / Push Active
EverTrue Active
Exports Active
Facebook Active
Imports Active
LinkedIn Authentication Active
Login Active
SFTP Server Active
Two Step Verification SMS Active
Volunteer Active
Public API Active
Web Application Active
Component Status
Email / Push Active
EverTrue Active
Exports Active
Facebook Active
Imports Active
LinkedIn Authentication Active
Login Active
SFTP Server Active
Two Step Verification SMS Active
Volunteer Active
Active
Public API Active
Web Application Active

Latest EverTrue outages and incidents.

View the latest incidents for EverTrue and check for official updates:

Updates:

  • Time: May 19, 2022, 3:05 p.m.
    Status: Resolved
    Update: This incident has been resolved. We apologize for any delays in your files being processed due to the issue, and are working to ensure that files are processed in a timely and efficient manner. If you have any questions please reach out to [email protected]
  • Time: May 19, 2022, 2:18 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and we are monitoring the results. Imports should be appearing in console.evertrue.com as expected. If you have any questions, please reach out to [email protected]
  • Time: May 19, 2022, 1:58 p.m.
    Status: Identified
    Update: We have identified the issue preventing files uploaded to upload.evertrue.com from being pulled over to console.evertrue.com and are working on a resolution now. We anticipate files should begin to appear in console.evertrue.com shortly, and files will be processed in the order they were received. We apologize for any inconvenience this may cause, please reach out to [email protected] if you have any questions.
  • Time: May 19, 2022, 12:41 p.m.
    Status: Investigating
    Update: We are currently investigating an issue which is preventing EverTrue import files uploaded to upload.evertrue.com from being pulled over to console.evertrue.com. Files uploaded are being held within the upload.evertrue.com directories, and once the issue has been identified and resolved, will be processed in the order they were received. If you have any questions, please reach out to [email protected]

Updates:

  • Time: March 30, 2022, 8:19 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you have any questions or experience any issues with platform performance, please reach out [email protected]
  • Time: March 30, 2022, 7:41 p.m.
    Status: Monitoring
    Update: We have identified the problem and are monitoring all systems to ensure platform performance. If you have any questions, please reach out to [email protected]
  • Time: March 30, 2022, 7:13 p.m.
    Status: Investigating
    Update: We are currently investigating an issue which is causing degraded platform performance in some account. If you have any questions, please reach out to [email protected]

Updates:

  • Time: March 30, 2022, 8:19 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you have any questions or experience any issues with platform performance, please reach out [email protected]
  • Time: March 30, 2022, 7:41 p.m.
    Status: Monitoring
    Update: We have identified the problem and are monitoring all systems to ensure platform performance. If you have any questions, please reach out to [email protected]
  • Time: March 30, 2022, 7:13 p.m.
    Status: Investigating
    Update: We are currently investigating an issue which is causing degraded platform performance in some account. If you have any questions, please reach out to [email protected]

Updates:

  • Time: March 9, 2022, 9:37 p.m.
    Status: Resolved
    Update: AWS has resolved the issue and exports appear to be running normally again. We will continue to monitor.
  • Time: March 9, 2022, 9:24 p.m.
    Status: Monitoring
    Update: Amazon AWS is experiencing issues with some of its services that we rely on which is causing delays in exports

Updates:

  • Time: March 2, 2022, 5 p.m.
    Status: Resolved
    Update: The incident has been resolved. If you have any questions or experience any additional issues, please reach out to [email protected]
  • Time: March 2, 2022, 4:04 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and files uploaded to the SFTP server should appear in console.evertrue.com as expected. Files will be processed in the order they were received, and we apologize for any delay in your files processing caused by the issue. Please reach out to [email protected] if you have any questions.
  • Time: March 2, 2022, 3:25 p.m.
    Status: Identified
    Update: We have identified an issue which prevented files from being picked up from the SFTP server and pulled over to console.evertrue.com. Files should begin appearing in console.evertrue.com shortly, and will be processed in the order they were received. We apologize in the delay in files being processed, If you have any questions, please reach out to [email protected]
  • Time: March 2, 2022, 3:25 p.m.
    Status: Identified
    Update: We have identified an issue which prevented files from being picked up from the SFTP server and pulled over to console.evertrue.com. Files should begin appearing in console.evertrue.com shortly, and will be processed in the order they were received. We apologize in the delay in files being processed, If you have any questions, please reach out to [email protected]

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Frequently Asked Questions - EverTrue

Is there a EverTrue outage?
The current status of EverTrue is: Systems Active
Where can I find the official status page of EverTrue?
The official status page for EverTrue is here
How can I get notified if EverTrue is down or experiencing an outage?
To get notified of any status changes to EverTrue, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of EverTrue every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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