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Is there an EverTrue outage?

EverTrue status: Systems Active

Last checked: a minute ago

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EverTrue outages and incidents

Outage and incident data over the last 30 days for EverTrue.

There have been 2 outages or incidents for EverTrue in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for EverTrue

Outlogger tracks the status of these components for Xero:

Email / Push Active
EverTrue Active
Exports Active
Facebook Active
Imports Active
LinkedIn Authentication Active
Login Active
SFTP Server Active
Two Step Verification SMS Active
Volunteer Active
Public API Active
Web Application Active
Component Status
Email / Push Active
EverTrue Active
Exports Active
Facebook Active
Imports Active
LinkedIn Authentication Active
Login Active
SFTP Server Active
Two Step Verification SMS Active
Volunteer Active
Active
Public API Active
Web Application Active

Latest EverTrue outages and incidents.

View the latest incidents for EverTrue and check for official updates:

Updates:

  • Time: Feb. 1, 2022, 4:41 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you have any questions, please reach out to [email protected]
  • Time: Feb. 1, 2022, 3:40 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. If you experience any issues, please reach out to [email protected]
  • Time: Feb. 1, 2022, 2:19 p.m.
    Status: Identified
    Update: The issue has been identified the issue and are working towards resolution. Missing export files have been re-uploaded and should be available for download. If you have any questions please reach out to [email protected]
  • Time: Feb. 1, 2022, 1:30 p.m.
    Status: Investigating
    Update: We are currently investigating an issue which caused some scheduled exports to fail being delivered last night. We have restarted the export process and anticipate that any missing scheduled export will be delivered shortly.

Updates:

  • Time: Dec. 8, 2021, 2:05 a.m.
    Status: Resolved
    Update: This incident has been resolved. If you have any questions or experience any issues, please reach out to [email protected]
  • Time: Dec. 7, 2021, 11:08 p.m.
    Status: Monitoring
    Update: The issue appears to have been resolved, and we are monitoring all systems. If you have any questions, please reach out to [email protected].
  • Time: Dec. 7, 2021, 6:41 p.m.
    Status: Investigating
    Update: AWS has been experiencing elevated error rates with some of their services, which are causing delays and timeouts within our service. AWS is actively working to resolve the issues, and we will return to normal status when we confirm their services are fully operational. This issue may impact all platforms/services. If you have any questions, please reach out to [email protected]

Updates:

  • Time: Dec. 8, 2021, 2:05 a.m.
    Status: Resolved
    Update: This incident has been resolved. If you have any questions or experience any issues, please reach out to [email protected]
  • Time: Dec. 7, 2021, 11:08 p.m.
    Status: Monitoring
    Update: The issue appears to have been resolved, and we are monitoring all systems. If you have any questions, please reach out to [email protected].
  • Time: Dec. 7, 2021, 6:41 p.m.
    Status: Investigating
    Update: AWS has been experiencing elevated error rates with some of their services, which are causing delays and timeouts within our service. AWS is actively working to resolve the issues, and we will return to normal status when we confirm their services are fully operational. This issue may impact all platforms/services. If you have any questions, please reach out to [email protected]

Updates:

  • Time: Oct. 5, 2021, 12:36 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you have any questions, please reach out to [email protected]
  • Time: Oct. 5, 2021, 12:36 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you have any questions, please reach out to [email protected]
  • Time: Oct. 4, 2021, 7:48 p.m.
    Status: Investigating
    Update: We are currently investigating an issue which is preventing Facebook post data from loading in EverTrue under the Facebook tab. While post image and text will not appear, matched and unmatched engager data is still currently showing at the post level. We believe this is tied to the current Facebook outage, and will continue to monitor the situation/update our status page as things develop. If you have any questions, please reach out to [email protected]
  • Time: Oct. 4, 2021, 7:48 p.m.
    Status: Investigating
    Update: We are currently investigating an issue which is preventing Facebook post data from loading in EverTrue under the Facebook tab. While post image and text will not appear, matched and unmatched engager data is still currently showing at the post level. We believe this is tied to the current Facebook outage, and will continue to monitor the situation/update our status page as things develop. If you have any questions, please reach out to [email protected]

Updates:

  • Time: Sept. 27, 2021, 3:46 p.m.
    Status: Resolved
    Update: The incident has been resolved. Imports are being processed in the order they were received, but may appear in "queued for import" status longer than is usual - if you have any questions, please reach out to [email protected]
  • Time: Sept. 27, 2021, 11:40 a.m.
    Status: Monitoring
    Update: AWS has begun restoring services and so our services are beginning their restoration. We are continuing to evaluate all of our services and restart items as needed. Import jobs will be queued at the moment and we will start processing again soon once we are sure the service is stable. We are evaluating all scheduled export jobs and will replay any jobs that can be re-run.
  • Time: Sept. 27, 2021, 11:21 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Sept. 27, 2021, 10:21 a.m.
    Status: Identified
    Update: The Amazon AWS services the platform runs on are experiencing outages at this time that our impacting a number of our services, including authentication. This includes SFTP authentication, which will impact imports, exports and access to the platform. Our team has been actively monitoring this since it started earlier this morning and once Amazon stabilizes, we will begin restoration of services and our Support team will work with clients on any import or export issues.

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Frequently Asked Questions - EverTrue

Is there a EverTrue outage?
The current status of EverTrue is: Systems Active
Where can I find the official status page of EverTrue?
The official status page for EverTrue is here
How can I get notified if EverTrue is down or experiencing an outage?
To get notified of any status changes to EverTrue, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of EverTrue every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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