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Is there an EverTrue outage?

EverTrue status: Systems Active

Last checked: 9 minutes ago

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EverTrue outages and incidents

Outage and incident data over the last 30 days for EverTrue.

There have been 2 outages or incidents for EverTrue in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for EverTrue

Outlogger tracks the status of these components for Xero:

Email / Push Active
EverTrue Active
Exports Active
Facebook Active
Imports Active
LinkedIn Authentication Active
Login Active
SFTP Server Active
Two Step Verification SMS Active
Volunteer Active
Public API Active
Web Application Active
Component Status
Email / Push Active
EverTrue Active
Exports Active
Facebook Active
Imports Active
LinkedIn Authentication Active
Login Active
SFTP Server Active
Two Step Verification SMS Active
Volunteer Active
Active
Public API Active
Web Application Active

Latest EverTrue outages and incidents.

View the latest incidents for EverTrue and check for official updates:

Updates:

  • Time: Sept. 27, 2021, 3:46 p.m.
    Status: Resolved
    Update: The incident has been resolved. Imports are being processed in the order they were received, but may appear in "queued for import" status longer than is usual - if you have any questions, please reach out to [email protected]
  • Time: Sept. 27, 2021, 11:40 a.m.
    Status: Monitoring
    Update: AWS has begun restoring services and so our services are beginning their restoration. We are continuing to evaluate all of our services and restart items as needed. Import jobs will be queued at the moment and we will start processing again soon once we are sure the service is stable. We are evaluating all scheduled export jobs and will replay any jobs that can be re-run.
  • Time: Sept. 27, 2021, 11:21 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Sept. 27, 2021, 10:21 a.m.
    Status: Identified
    Update: The Amazon AWS services the platform runs on are experiencing outages at this time that our impacting a number of our services, including authentication. This includes SFTP authentication, which will impact imports, exports and access to the platform. Our team has been actively monitoring this since it started earlier this morning and once Amazon stabilizes, we will begin restoration of services and our Support team will work with clients on any import or export issues.

Updates:

  • Time: Sept. 13, 2021, 6:18 p.m.
    Status: Resolved
    Update: This incident has been resolved. Imports may still remain in "queued for import" status as it continues to process files in the the order they were received in. If you have any questions, please reach out to [email protected]
  • Time: Sept. 13, 2021, 2:26 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. IF you have any questions, please reach out to [email protected]
  • Time: Sept. 13, 2021, 12:27 p.m.
    Status: Investigating
    Update: We are currently investigating an issue affecting importer processing. At this time, files are being queued but processing may be delayed. We will continue to update status here, please reach out to [email protected] if you have any questions.

Updates:

  • Time: Sept. 13, 2021, 6:18 p.m.
    Status: Resolved
    Update: This incident has been resolved. Imports may still remain in "queued for import" status as it continues to process files in the the order they were received in. If you have any questions, please reach out to [email protected]
  • Time: Sept. 13, 2021, 2:26 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. IF you have any questions, please reach out to [email protected]
  • Time: Sept. 13, 2021, 12:27 p.m.
    Status: Investigating
    Update: We are currently investigating an issue affecting importer processing. At this time, files are being queued but processing may be delayed. We will continue to update status here, please reach out to [email protected] if you have any questions.

Updates:

  • Time: Aug. 9, 2021, 1:10 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 6, 2021, 5:10 p.m.
    Status: Monitoring
    Update: A fix has been implemented to resolve the issue. We will continue to monitor all systems. Please reach out to [email protected] if you have any questions.
  • Time: Aug. 5, 2021, 1:08 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for the issue which was causing some users to receive error messages in-platform ("There was an issue while processing the request" and "error contacting search API"). At this time, import files are running as expected but users may notice a lag in updated data appearing in the front end of the platform, and some import types may appear stuck at 75% (the file has completed importing, but the deletions for the file are pending/have not been completed). If you have any questions, please reach out to [email protected]
  • Time: Aug. 4, 2021, 5:36 p.m.
    Status: Identified
    Update: We have identified the issue causing some users to receive error messages in-platform ("There was an issue while processing the request" and "error contacting search API") and are working towards resolving the issue. At this time, import files are running as expected but users may notice a lag in updated data appearing in the front end of the platform as we continue to work on resolving the issue. If you have any questions, please reach out to [email protected]
  • Time: Aug. 4, 2021, 3:32 p.m.
    Status: Investigating
    Update: We are currently investigating an issue which is causing users to receive error messages in-platform ("There was an issue while processing the request" and "error contacting search API"). We will continue to update platform status here, if you have any questions please reach out to [email protected]

Updates:

  • Time: Aug. 9, 2021, 1:10 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 6, 2021, 5:10 p.m.
    Status: Monitoring
    Update: A fix has been implemented to resolve the issue. We will continue to monitor all systems. Please reach out to [email protected] if you have any questions.
  • Time: Aug. 5, 2021, 1:08 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for the issue which was causing some users to receive error messages in-platform ("There was an issue while processing the request" and "error contacting search API"). At this time, import files are running as expected but users may notice a lag in updated data appearing in the front end of the platform, and some import types may appear stuck at 75% (the file has completed importing, but the deletions for the file are pending/have not been completed). If you have any questions, please reach out to [email protected]
  • Time: Aug. 4, 2021, 5:36 p.m.
    Status: Identified
    Update: We have identified the issue causing some users to receive error messages in-platform ("There was an issue while processing the request" and "error contacting search API") and are working towards resolving the issue. At this time, import files are running as expected but users may notice a lag in updated data appearing in the front end of the platform as we continue to work on resolving the issue. If you have any questions, please reach out to [email protected]
  • Time: Aug. 4, 2021, 3:32 p.m.
    Status: Investigating
    Update: We are currently investigating an issue which is causing users to receive error messages in-platform ("There was an issue while processing the request" and "error contacting search API"). We will continue to update platform status here, if you have any questions please reach out to [email protected]

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Frequently Asked Questions - EverTrue

Is there a EverTrue outage?
The current status of EverTrue is: Systems Active
Where can I find the official status page of EverTrue?
The official status page for EverTrue is here
How can I get notified if EverTrue is down or experiencing an outage?
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