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Is there an Evotix outage?

Evotix status: Minor Outage

Last checked: 9 minutes ago

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Evotix outages and incidents

Outage and incident data over the last 30 days for Evotix.

There have been 1 outages or incidents for Evotix in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Evotix

Outlogger tracks the status of these components for Xero:

Assure Knowledgebase Active
Evotix Learn Active
AssureGO+ (ANZ) Active
Assure Web (ANZ) Active
Insights+ (ANZ) Active
AssureGO+ (NA) Active
Assure Web (NA) Active
Insights+ (NA) Active
AssureGO+ (UK) Active
Assure Web (UK) Active
Insights+ (UK) Performance Issues
AssureGo+ (UK2) Active
Assure Web (UK2) Active
Insights+ (UK2) Active
Component Status
Assure Knowledgebase Active
Evotix Learn Active
Active
AssureGO+ (ANZ) Active
Assure Web (ANZ) Active
Insights+ (ANZ) Active
Active
AssureGO+ (NA) Active
Assure Web (NA) Active
Insights+ (NA) Active
Performance Issues
AssureGO+ (UK) Active
Assure Web (UK) Active
Insights+ (UK) Performance Issues
Active
AssureGo+ (UK2) Active
Assure Web (UK2) Active
Insights+ (UK2) Active

Latest Evotix outages and incidents.

View the latest incidents for Evotix and check for official updates:

Updates:

  • Time: Oct. 2, 2024, 9:42 a.m.
    Status: Identified
    Update: We have identified that the issue is originating from a third-party service and our team is actively working with them to resolve it. At this time, we cannot provide a timeline for resolution. Users may continue to experience longer load times or timeout errors when accessing their dashboards, but the main Assure system and AssureGO+ remains unaffected. We will provide further updates as soon as new information becomes available. Thank you for your patience.
  • Time: Oct. 2, 2024, 7:57 a.m.
    Status: Investigating
    Update: We’re currently investigating reports of a potential service interruption with Insights+ UK. Some users may be experiencing long load times or a timeout error when trying to access their dashboards. The main Assure system and AssureGo+ are currently unaffected. We apologise for any inconvenience this may be causing and we will post another update as soon as we learn more.

Updates:

  • Time: Sept. 3, 2024, 8:05 a.m.
    Status: Resolved
    Update: Performance levels have stabilised for Insights UK. We will continue to monitor the situation closely moving forward. We apologise for any inconvenience this Incident may have caused you.
  • Time: Sept. 2, 2024, 11:32 a.m.
    Status: Monitoring
    Update: After a reboot of our server, performance levels have stabilised, we will continue to monitor the situation closely moving forward. We apologise for any inconvenience this Incident may have caused this morning.
  • Time: Sept. 2, 2024, 8:43 a.m.
    Status: Investigating
    Update: We’re currently investigating reports of a potential service interruption with Insights+ UK. Some users may be receiving a timeout error when trying to access their dashboards. The main Assure system is currently unaffected. We apologise for any inconvenience this may be causing and will post another update as soon as we learn more.

Updates:

  • Time: Aug. 6, 2024, 9:19 a.m.
    Status: Resolved
    Update: Earlier today we observed degraded performance for customers in the EMEA region. Our monitoring systems alerted us to the issue, enabling our team to quickly identify the cause and implement a fix to optimise the affected processes. After continued monitoring, we are confident that the issue has been resolved. We are sorry for any inconvenience this may have caused you.
  • Time: Aug. 6, 2024, 8:13 a.m.
    Status: Monitoring
    Update: Performance levels on UK Assure have stabilised, we will continue to monitor the situation as we move forward.
  • Time: Aug. 6, 2024, 7:50 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 6, 2024, 7:49 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 6, 2024, 7:34 a.m.
    Status: Investigating
    Update: Our monitoring systems have flagged degraded performance on UK Assure and we are currently investigating the cause of the issue.

Updates:

  • Time: July 17, 2024, 3:06 p.m.
    Status: Resolved
    Update: Earlier today we found an issue with the overnight updates, which caused data in the cross-module and incident datasets to be out of date for some EMEA customers. Our team have now addressed the issue, and we're happy to confirm that both datasets are now fully updated and reflect accurate information. We appreciate your patience and understanding as we worked to resolve this matter.
  • Time: July 17, 2024, 1:27 p.m.
    Status: Monitoring
    Update: We have identified the issue that caused some data in Insights not to update overnight for some of our EMEA customers. The data for the cross-module cube has now been successfully updated. We are actively working on updating the incident dataset. Thank you for your patience as we work to resolve these issues.
  • Time: July 17, 2024, 9:49 a.m.
    Status: Monitoring
    Update: On Tuesday, 16 July 2024 some users experienced issues accessing Insight dashboards. Our team implemented a fix across all regions and after monitoring we are confident that the issue is resolved. All users should be able to access Insights as expected. We have however been alerted by our standard monitoring that overnight updates for the Incident and the Crossmodule datasets did not complete for some EMEA customers. This means that dashboards using these datasets are showing data which could be up to 24 hrs out of date. We are currently investigating this issue and will provide an update by 2 p.m. BST We are sorry for any inconvenience this is causing you!
  • Time: July 16, 2024, 4:28 p.m.
    Status: Identified
    Update: Some users have been experiencing issues accessing Insights dashboards. Whilst the issue has been fixed for our ANZ and North American customers, our team is continuing to implement the fix for our EMEA customers. For some customers in EMEA the issue has now been resolved and users can access Insights as expected. For those customers still experiencing issues, we are working hard to implement a fix. We now anticipate that this work will continue into the late evening and be completed with the overnight updates by tomorrow morning. We apologise for any inconvenience and thank you for your patience during this time.
  • Time: July 16, 2024, 11 a.m.
    Status: Identified
    Update: Some users are currently experiencing issues accessing Insights dashboards. The issue has been identified and a fix is currently being implemented across all regions. We can confirm that the fix has been implemented on the ANZ and NA stacks and Insights is fully operational. We will continue to monitor the situation. The team is actively working on implementing the fix on the UK stacks. Due to the size of the datasets, we are anticipating that the work required to get Insights fully operational will take until the end of the UK working day. We will provide an update by latest 7pm BST. We apologise for any inconvenience and thank you for your patience during this time.
  • Time: July 16, 2024, 7:59 a.m.
    Status: Investigating
    Update: We’re currently investigating reports of a potential service interruption with Insights+. Users are receiving no results when trying to access their dashboards. The main Assure system is currently unaffected. We apologise for any inconvenience this may be causing and will post another update as soon as we learn more.

Updates:

  • Time: July 11, 2024, 8:23 a.m.
    Status: Resolved
    Update: After experiencing delays in receiving system notifications on 4 July 2024 our team were able to identify the issue and then implement a permanent fix. We have continued to monitor the notification service over the last week and are confident that the issue has been fully resolved. We apologise again for any inconvenience this may have caused and thank you for your patience.
  • Time: July 5, 2024, 9:36 a.m.
    Status: Monitoring
    Update: After experiencing delays with sending notifications on 4 July 2024 our team immediately worked on implementing a fix. Following further investigation and testing, a permanent fix has now been implemented and our team will continue to monitor the notification service. All notifications that were delayed have now been processed and sent. Please note, some users may have received duplicate notifications during this process. We apologise for the inconvenience this has caused and thank you for your patience.
  • Time: July 4, 2024, 2:30 p.m.
    Status: Identified
    Update: Earlier today, customers on our UK services experienced delays in receiving system notifications. We have identified the issue and our team implemented an interim fix to ensure notifications are now being processed normally. Any previously unsent notifications will be sent following this fix. Please note that this may trigger some notifications to be resent again. Our team is actively working on identifying and testing a permanent fix. In the meantime, we will closely monitor the system to ensure notifications are processed as expected. We will provide an update once the permanent fix is implemented. We apologise for any inconvenience this may have caused. Thank you for your understanding and patience.
  • Time: July 4, 2024, 1:24 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 4, 2024, 10:59 a.m.
    Status: Investigating
    Update: We are aware that some customers on our UK service have experienced delays in receiving system notifications. Our teams are actively working on the issue to resolve this problem. We apologise for any difficulties this is causing you and are working on resolving the issue as soon as possible.
  • Time: July 4, 2024, 10:59 a.m.
    Status: Investigating
    Update: We are aware that some customers on our UK service have experienced delays in receiving system notifications. Our teams are actively working on the issue to resolve this problem. We apologise for any difficulties this is causing you and are working on resolving the issue as soon as possible.

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Frequently Asked Questions - Evotix

Is there a Evotix outage?
The current status of Evotix is: Minor Outage
Where can I find the official status page of Evotix?
The official status page for Evotix is here
How can I get notified if Evotix is down or experiencing an outage?
To get notified of any status changes to Evotix, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Evotix every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Evotix do?
Our tools assist in solving EHS challenges for a safer and smarter workplace with a human touch.