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Is there an Eway outage?

Eway status: Systems Active

Last checked: 6 minutes ago

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Eway outages and incidents

Outage and incident data over the last 30 days for Eway.

There have been 1 outages or incidents for Eway in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Eway

Outlogger tracks the status of these components for Xero:

Eway Gateways Active
Eway Sandbox Active
Eway Settlement Active
Eway Website Active
MyEway Active
Rapid API Active
Shopify Active
WooCommerce Active
Component Status
Eway Gateways Active
Eway Sandbox Active
Eway Settlement Active
Eway Website Active
MyEway Active
Rapid API Active
Active
Shopify Active
WooCommerce Active

Latest Eway outages and incidents.

View the latest incidents for Eway and check for official updates:

Updates:

  • Time: Sept. 24, 2024, 7:06 a.m.
    Status: Identified
    Update: Eway teams are continuing the recovery of impacted components and will provide periodic status updates as soon as they are available. We thank you for your patience and apologise for any inconvenience this event is causing your business If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: Sept. 24, 2024, 3:30 a.m.
    Status: Investigating
    Update: Eway is currently investigating a Intermittent service disruption to some payments processed through Fiserv gateway, transactions are declined with "Unknown Transaction" response. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team

Updates:

  • Time: Aug. 6, 2024, 10:38 a.m.
    Status: Resolved
    Update: Eway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: Aug. 6, 2024, 7:12 a.m.
    Status: Monitoring
    Update: Eway support teams can confirm the settlement reports are now available in MYeWAY portal We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: Aug. 6, 2024, 6:07 a.m.
    Status: Investigating
    Update: Eway is currently investigating a service interruption that is affecting the Settlement Report in the MYeWAY portal for "All in One" Merchants. This issue is preventing users from generating reports for transactions settled today. However, the settlement of funds and transaction processing remain unaffected. The issue is being worked on urgently by our system engineers and we will follow up ASAP with an update. If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business

Updates:

  • Time: July 17, 2024, 9:26 a.m.
    Status: Resolved
    Update: Eway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: July 17, 2024, 9:02 a.m.
    Status: Monitoring
    Update: Eway support teams have completed recovery of impacted services and are continuing validation activities including periodic monitoring of payment processing systems and infrastructure. We thank you for your patience and apologise for any inconvenience this event caused your business today If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: July 17, 2024, 8:13 a.m.
    Status: Investigating
    Update: Eway is currently investigating a potential service disruption to some payments services. The scope of impact is unconfirmed at this time, however being investigated by Eway technical teams. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team

Updates:

  • Time: July 17, 2024, 9:26 a.m.
    Status: Resolved
    Update: Eway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: July 17, 2024, 9:02 a.m.
    Status: Monitoring
    Update: Eway support teams have completed recovery of impacted services and are continuing validation activities including periodic monitoring of payment processing systems and infrastructure. We thank you for your patience and apologise for any inconvenience this event caused your business today If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: July 17, 2024, 8:13 a.m.
    Status: Investigating
    Update: Eway is currently investigating a potential service disruption to some payments services. The scope of impact is unconfirmed at this time, however being investigated by Eway technical teams. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team

Updates:

  • Time: July 17, 2024, 1:34 p.m.
    Status: Resolved
    Update: The vendor support teams have confirmed that the intermittent transaction failures associated with the W1 response code have been resolved. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: July 17, 2024, 9:56 a.m.
    Status: Identified
    Update: Incident update: Intermittent W1 error Our downstream payment service provider has advised they are actively working on Implementing a fix. We thank you for your patience and apologise for any inconvenience this event is causing your business If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: July 17, 2024, 9:56 a.m.
    Status: Identified
    Update: Incident update: Intermittent W1 error Our downstream payment service provider has advised they are actively working on Implementing a fix. We thank you for your patience and apologise for any inconvenience this event is causing your business If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: July 17, 2024, 6:27 a.m.
    Status: Identified
    Update: Eway teams are in contact with the downstream payment gateway provider and are awaiting an update on the resolution. We will provide periodic status updates as they become available. We thank you for your patience and apologise for any inconvenience this event is causing your business If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: July 17, 2024, 6:27 a.m.
    Status: Identified
    Update: Eway teams are in contact with the downstream payment gateway provider and are awaiting an update on the resolution. We will provide periodic status updates as they become available. We thank you for your patience and apologise for any inconvenience this event is causing your business If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: July 17, 2024, 12:15 a.m.
    Status: Identified
    Update: Eway teams are in contact with the downstream payment service provider and are investigating the incident. The issue remains sporadic at this time, and we will provide periodic status updates as they become available. We thank you for your patience and apologise for any inconvenience this event is causing your business If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: July 17, 2024, 12:15 a.m.
    Status: Identified
    Update: Eway teams are in contact with the downstream payment service provider and are investigating the incident. The issue remains sporadic at this time, and we will provide periodic status updates as they become available. We thank you for your patience and apologise for any inconvenience this event is causing your business If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: July 16, 2024, 11:33 p.m.
    Status: Investigating
    Update: Eway is currently investigating a potential service disruption to some payments services. Transactions are Intermittently failing with a W1 error response code and is being investigated by Eway technical teams. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team
  • Time: July 16, 2024, 11:33 p.m.
    Status: Investigating
    Update: Eway is currently investigating a potential service disruption to some payments services. Transactions are Intermittently failing with a W1 error response code and is being investigated by Eway technical teams. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team

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Frequently Asked Questions - Eway

Is there a Eway outage?
The current status of Eway is: Systems Active
Where can I find the official status page of Eway?
The official status page for Eway is here
How can I get notified if Eway is down or experiencing an outage?
To get notified of any status changes to Eway, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Eway every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Eway do?
Eway offers a secure and dependable online payment gateway that enables businesses to accept credit card payments from any location and device.

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