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Is there an Exclaimer outage?

Exclaimer status: Systems Active

Last checked: 13 seconds ago

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Exclaimer outages and incidents

Outage and incident data over the last 30 days for Exclaimer.

There have been 0 outages or incidents for Exclaimer in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Exclaimer

Outlogger tracks the status of these components for Xero:

Outlook Add-In Active
Portal Active
Analytics Active
Client Side Signatures - Office 365 Active
Data Synchronization Active
Exclaimer Cloud UI Active
Feedback Active
Imprinting Active
Mail Routing - Exchange Active
Mail Routing - Office 365 Active
Onboarding Active
Sent Items Update Active
Analytics Active
Client Side Signatures - Office 365 Active
Data Synchronization Active
Exclaimer Cloud UI Active
Feedback Active
Imprinting Active
Mail Routing - Exchange Active
Mail Routing - Office 365 Active
Onboarding Active
Sent Items Update Active
Analytics Active
Client Side Signatures - G Suite Active
Client Side Signatures - Office 365 Active
Data Synchronization Active
Exclaimer Cloud UI Active
Feedback Active
Imprinting Active
Mail Routing - Exchange Active
Mail Routing - G Suite Active
Mail Routing - Office 365 Active
Onboarding Active
Sent Items Update Active
Analytics Active
Client Side Signatures - Office 365 Active
Data Synchronization Active
Exclaimer Cloud UI Active
Feedback Active
Imprinting Active
Mail Routing - Exchange Active
Mail Routing - Office 365 Active
Onboarding Active
Sent Items Update Active
Analytics Active
Client Side Signatures - Office 365 Active
Data Synchronization Active
Exclaimer Cloud UI Active
Feedback Active
Imprinting Active
Mail Routing - Exchange Active
Mail Routing - Office 365 Active
Onboarding Active
Sent Items Update Active
Analytics Active
Client Side Signatures - Office 365 Active
Data Synchronization Active
Exclaimer Cloud UI Active
Feedback Active
Imprinting Active
Mail Routing - Exchange Active
Mail Routing - Office 365 Active
Onboarding Active
Sent Items Update Active
Analytics Active
Client Side Signatures - G Suite Active
Client Side Signatures - Office 365 Active
Data Synchronization Active
Exclaimer Cloud UI Active
Feedback Active
Imprinting Active
Mail Routing - Exchange Active
Mail Routing - G Suite Active
Mail Routing - Office 365 Active
Onboarding Active
Sent Items Update Active
Component Status
Outlook Add-In Active
Portal Active
Active
Analytics Active
Client Side Signatures - Office 365 Active
Data Synchronization Active
Exclaimer Cloud UI Active
Feedback Active
Imprinting Active
Mail Routing - Exchange Active
Mail Routing - Office 365 Active
Onboarding Active
Sent Items Update Active
Active
Analytics Active
Client Side Signatures - Office 365 Active
Data Synchronization Active
Exclaimer Cloud UI Active
Feedback Active
Imprinting Active
Mail Routing - Exchange Active
Mail Routing - Office 365 Active
Onboarding Active
Sent Items Update Active
Active
Analytics Active
Client Side Signatures - G Suite Active
Client Side Signatures - Office 365 Active
Data Synchronization Active
Exclaimer Cloud UI Active
Feedback Active
Imprinting Active
Mail Routing - Exchange Active
Mail Routing - G Suite Active
Mail Routing - Office 365 Active
Onboarding Active
Sent Items Update Active
Active
Analytics Active
Client Side Signatures - Office 365 Active
Data Synchronization Active
Exclaimer Cloud UI Active
Feedback Active
Imprinting Active
Mail Routing - Exchange Active
Mail Routing - Office 365 Active
Onboarding Active
Sent Items Update Active
Active
Analytics Active
Client Side Signatures - Office 365 Active
Data Synchronization Active
Exclaimer Cloud UI Active
Feedback Active
Imprinting Active
Mail Routing - Exchange Active
Mail Routing - Office 365 Active
Onboarding Active
Sent Items Update Active
Active
Analytics Active
Client Side Signatures - Office 365 Active
Data Synchronization Active
Exclaimer Cloud UI Active
Feedback Active
Imprinting Active
Mail Routing - Exchange Active
Mail Routing - Office 365 Active
Onboarding Active
Sent Items Update Active
Active
Analytics Active
Client Side Signatures - G Suite Active
Client Side Signatures - Office 365 Active
Data Synchronization Active
Exclaimer Cloud UI Active
Feedback Active
Imprinting Active
Mail Routing - Exchange Active
Mail Routing - G Suite Active
Mail Routing - Office 365 Active
Onboarding Active
Sent Items Update Active

Latest Exclaimer outages and incidents.

View the latest incidents for Exclaimer and check for official updates:

Updates:

  • Time: Sept. 19, 2024, 3:47 p.m.
    Status: Postmortem
    Update: # Exclaimer Post Incident Report: Issue: Signatures not applying via server-side Incident Length: 7 Hours Incident Date: 17/09/2024, UTC 15:30 – 21:12 Incident Status: Resolved ### **Summary** Customers would find that signature templates, that have been applied through the groups option on the Senders tab would not apply.  The signature tester would advise that the user is not a member of the group. This issue impacted signature application for both Client-side and Server-side application. Cached configurations on local clients would ensure that for some customers, signatures would continue to be available based on the last review of the signature rules on the subscription. No mail flow was impacted due to the issue, all messages were successfully routed through Exclaimer’s infrastructure and received by their intended recipient\(s\). ### **Root Cause** Planned Improvement work was carried out across all regions to the Exclaimer service.  This improvement aims to remove ambiguity and prevent signature errors for renamed groups that are applied to signature templates. This was arranged to take place on the 17th of this month. An unexpected oversight resulted in the new identifier for groups not being adopted by signature rules automatically. ### **Mitigation** Once identified that the planned work was not having the desired result, the original task was halted, and a planned rollback process was initiated to return all environments to their original configuration at 16:13 UTC. All regions were rolled back to the original configuration at 21:12 UTC. An extended monitoring period confirmed no further reports being received after this time. ### **Incident Timeline** 15:15 – Initial reports of signatures failing to apply started to come through to the support team 15:30 – Alerted to high quantity of cases being raised through support channels. Identified possible issues relating to the planned improvement work. 15:38 – Investigation work begins across Engineering and Support Teams. 15:58 – Confirmed impacted customers across multiple regions. 16:00 – Status page published advising of issues. 16:13 – Remediation action of rolling back agreed. 16:44 – Rollback begins in all regions 16:45 – DE Region is roll back. 17:00 – Cause of issue identified within original work. Rollback continues. 17:44 – UAE Region is rolled back. 17:59 – CA Region is rolled back. 19:31 – EU region is rolled back. 19:54 – AU region is rolled back. 20:16 – US region is rolled back. 21:12 – UK region is rolled back. Incident Status moved to Monitoring. 18/09 09:24 – Incident Status moved to resolved
  • Time: Sept. 18, 2024, 9:24 a.m.
    Status: Resolved
    Update: After a period of monitoring, engineers have confirmed that the previous service alert has been resolved. The service is now back to full health and is working as normal. Thank you for your patience.
  • Time: Sept. 17, 2024, 9:11 p.m.
    Status: Monitoring
    Update: Exclaimer engineers have confirmed that the reported issue has been fixed and the service is returning to normal status. Engineers continue to monitor the alert to ensure service.
  • Time: Sept. 17, 2024, 5:21 p.m.
    Status: Identified
    Update: The issue has been identified and remediation is in progress.
  • Time: Sept. 17, 2024, 4:32 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 17, 2024, 4:29 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 17, 2024, 4 p.m.
    Status: Investigating
    Update: Customers are experiencing issues with signatures not applying at this time. We have identified a possible cause and our Engineering Team are investigating. Mailflow is currently not impacted. We understand the inconvenience this may cause and assure you that the matter will be addressed as soon as possible. We will provide an update shortly for affected customers. Thank you for your patience and understanding.

Updates:

  • Time: Aug. 14, 2024, 10:23 a.m.
    Status: Resolved
    Update: All services are now back to normal levels, and messages are being imprinted by the server-side feature.
  • Time: Aug. 14, 2024, 7:49 a.m.
    Status: Monitoring
    Update: We have identified the issue with the server-side feature and have implemented a fix. We will continue to monitor.
  • Time: Aug. 14, 2024, 3:59 a.m.
    Status: Investigating
    Update: We are investigating an issue with the signature application on our server-side feature. We will provide an update shortly with the next steps for affected customers. This issue is not affecting mail flow.

Updates:

  • Time: July 31, 2024, 5:42 p.m.
    Status: Resolved
    Update: This incident is now confirmed to be fully resolved.
  • Time: July 31, 2024, 2:48 a.m.
    Status: Monitoring
    Update: The database is now back online, and all services have returned to normal operation. Engineers continue to monitor.
  • Time: July 30, 2024, 4:45 p.m.
    Status: Identified
    Update: We have identified the current issue as having been caused by an Azure database outage. Engineers have implemented a partial fix, that has resolved mail routing, analytics and feedback services. Imprinting and client side signatures remain degraded for customers using Salesforce integration. Data sync and onboarding remain unavailable until the database outage is resolved. We will continue to monitor and update.
  • Time: July 30, 2024, 4:14 p.m.
    Status: Investigating
    Update: We are currently investigating an issue caused by a database outage in Azure. More details to follow.

Updates:

  • Time: June 17, 2024, 3:16 p.m.
    Status: Resolved
    Update: Between Jun 13, 9:16 pm and Jun 13, 10:29 pm and Jun 14, 11:29 pm – Jun 15, 12:09 am BST. A subset of customer mailflow limited to the CA region (approximately 5%), may have received a Non-Delivery Report (NDR) with the following information when their message was routed through one of Exclaimers mail-processing data centers: '550 5.7.1 Service unavailable, Client host [52.233.37.155] blocked using Spamhaus [...]' The IP in question was subsequently de-listed and Exclaimer engineers are engaging with Spamhaus to determine the root cause and understand the specific event that triggered the listing.

Updates:

  • Time: June 17, 2024, 3:16 p.m.
    Status: Resolved
    Update: Between Jun 13, 9:16 pm and Jun 13, 10:29 pm and Jun 14, 11:29 pm – Jun 15, 12:09 am BST. A subset of customer mailflow limited to the CA region (approximately 5%), may have received a Non-Delivery Report (NDR) with the following information when their message was routed through one of Exclaimers mail-processing data centers: '550 5.7.1 Service unavailable, Client host [52.233.37.155] blocked using Spamhaus [...]' The IP in question was subsequently de-listed and Exclaimer engineers are engaging with Spamhaus to determine the root cause and understand the specific event that triggered the listing.

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Frequently Asked Questions - Exclaimer

Is there a Exclaimer outage?
The current status of Exclaimer is: Systems Active
Where can I find the official status page of Exclaimer?
The official status page for Exclaimer is here
How can I get notified if Exclaimer is down or experiencing an outage?
To get notified of any status changes to Exclaimer, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Exclaimer every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Exclaimer do?
Exclaimer offers email signature management and marketing solutions for Office 365, Microsoft Exchange, and G Suite. Try their award-winning service with a free trial.

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