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Is there an Fasterize outage?

Fasterize status: Systems Active

Last checked: 3 minutes ago

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Fasterize outages and incidents

Outage and incident data over the last 30 days for Fasterize.

There have been 0 outages or incidents for Fasterize in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Fasterize

Outlogger tracks the status of these components for Xero:

Acceleration Active
API Active
CDN Active
Collect Active
Dashboard Active
Logs delivery Active
Website Active
Component Status
Acceleration Active
API Active
CDN Active
Collect Active
Dashboard Active
Logs delivery Active
Website Active

Latest Fasterize outages and incidents.

View the latest incidents for Fasterize and check for official updates:

Updates:

  • Time: June 6, 2024, 8:43 a.m.
    Status: Resolved
    Update: There is a delay in indexing CDN logs due to network maintenance. The CDN log indexing platform is behind, and the currently available logs date back to before Wednesday, June 5, 2024 at 1:45 PM. As a result, last night's log extractions for the June 5 logs are incomplete. This delay will be caught up in the next few hours. We will keep you informed.

Updates:

  • Time: May 15, 2024, 3:53 p.m.
    Status: Postmortem
    Update: **Post Mortem**: Temporary Platform Unavailability **Event Date**: May 15, 2023 **Incident Duration**: 11:29 AM to 11:55 AM **Incident Description**: The platform experienced an outage from 11:29 AM to 11:55 AM. Traffic was automatically routed to origins. Customers therefore lost the benefit of the solution, but the sites remained available during the incident. ‌ The addition of a large number of configurations on the platform increased the consumed memory and the startup time of the front layer services. Some services stopped and did not start correctly. **Event Timeline**: * 11:17 AM: Addition of new configurations. * 11:21 AM: Detection of a memory shortage on a service, leading to the shutdown of a critical process. * 11:34 AM: Additional services become unavailable. * 11:38 AM: Widespread detection of the incident; automatic traffic redirection. * 11:45 AM: Attempts to restart services, partially successful. * 12:00 PM - 12:15 PM: Assessment and decision-making on corrective actions. * 12:33 PM: Modification of startup configurations to improve tolerance to startup time. **Analysis**: Two main factors lead to this incident : * our HTTP server requires a reload in order to load new configuration into account. During this reload, the number of processes for this service is doubled, leading to a risk of memory exhaustion. * The start timeout for the HTTP service was set as the default value and we didn’t have a monitor alerting us that the HTTP service start time was close to the limit. **Impact**: All users of the platform were affected by this incident. **Corrective and Preventive Measures**: * Short term: Review of alert systems and adjustment of service startup configurations. * Medium term: Improvement in configuration management to reduce their number and optimize service startup monitoring. * Long term: Researching alternative HTTP server to improve update management without impacting performance or memory consumption. **Conclusion**: This incident highlights the importance of constant monitoring and proactive resource management to prevent outages. The measures taken should enhance the stability and reliability of the platform.
  • Time: May 15, 2024, 3:53 p.m.
    Status: Resolved
    Update: The platform experienced an outage from 11:29 AM to 11:55 AM. Traffic was automatically routed to origins. Customers therefore lost the benefit of the solution, but the sites remained available during the incident.

Updates:

  • Time: April 11, 2024, 12:27 p.m.
    Status: Resolved
    Update: We had some issues on our european infrastructure. Now fixed. Speeding-up was disabled but trafic was ok.

Updates:

  • Time: Nov. 3, 2023, 12:06 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 2, 2023, 6:07 p.m.
    Status: Monitoring
    Update: The rollback is done. We are still monitoring the platform.
  • Time: Nov. 2, 2023, 5:57 p.m.
    Status: Investigating
    Update: Some customers notified us about broken features on their websites after 17h00 (Paris time). We correlate the incident with a release done this afternoon. We are rolling back the changes on our platform. We expected the end of rollback around 19h15.

Updates:

  • Time: Oct. 23, 2023, 9:21 p.m.
    Status: Postmortem
    Update: # Description On Thursday, October 19th, between 4:55 PM UTC\+2 and 6:25 PM UTC\+2, Fasterize european platform was unable to optimize web pages for all customers. The original version was then delivered. We discovered that between 4:45 PM UTC\+2 and 5:50 PM UTC\+2, a specific request was made that caused a failure in the Fasterize engine during optimization and left the process in a non-functional state. The number of functional processes then decreased until it fell below a critical threshold. Our engine then automatically switched to a degraded mode where pages were no longer optimized and served without delay. At 5:29 PM UTC\+2, the oncall team manually added capacity to the platform to return to a stable state, but this did not definitely improve the situation. Starting from 6:15 PM UTC\+2, the optimization processes gradually resumed traffic. The engine then returned to its normal mode of operation. To prevent any further incidents, the request has been excluded from optimizations and a fix on the optimization engine is being developed. ## Action plan **Short term:** * Fix the engine to optimize the responsible request without any crashes **Medium term:** * Review the health check system at the engine level to automatically restart non-functional processes
  • Time: Oct. 20, 2023, 7:22 a.m.
    Status: Resolved
    Update: This incident has been resolved at 18h25 (Paris time). A post mortem will follow.
  • Time: Oct. 19, 2023, 4:49 p.m.
    Status: Monitoring
    Update: We're monitoring the results but everything's fine. Seems to be related to a schema change in a storage component (to be confirmed after the RCA).
  • Time: Oct. 19, 2023, 4:35 p.m.
    Status: Identified
    Update: We have mitigated the issue. Performance is back to normal. Still investigating for the root cause.
  • Time: Oct. 19, 2023, 4:04 p.m.
    Status: Investigating
    Update: We currently have some issues on our european infrastructure. Being fixed. Slight impact on acceleration. Some pages can have some slowdowns. Some optimizations are disabled.

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Frequently Asked Questions - Fasterize

Is there a Fasterize outage?
The current status of Fasterize is: Systems Active
Where can I find the official status page of Fasterize?
The official status page for Fasterize is here
How can I get notified if Fasterize is down or experiencing an outage?
To get notified of any status changes to Fasterize, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Fasterize every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Fasterize do?
Increase website performance and speed with our SaaS solution. Improve loading times, boost conversions, revenue, SEO, and user experience.