Is there an Files.com outage?
Files.com status: Systems Active
Last checked: 2 minutes ago
Get notified about any outages, downtime or incidents for Files.com and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 2 minutes ago
Get notified about any outages, downtime or incidents for Files.com and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Files.com.
Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!
Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Australia Region | Active |
| Background Jobs, including Sync and Webhooks | Active |
| Canada Region | Active |
| Core Services / API | Active |
| EU (Germany) Region | Active |
| Files Tools | Active |
| FTP/FTPS | Active |
| Japan Region | Active |
| Remote Server Integrations (Sync and Mount) | Active |
| SFTP | Active |
| Singapore Region | Active |
| UK Region | Active |
| USA Region | Active |
| WebDAV | Active |
| Web Interface | Active |
View the latest incidents for Files.com and check for official updates:
Description: We identified an issue causing intermittent SFTP authentication failures between Tuesday 12/13 and Friday 12/16. These intermittent issues occurred until a fix was put in place on the afternoon of December 16th. Successfully completed connections during this timeframe were able to transfer files as normal. All services have been restored and are operating normally. A fix has been implemented as of 2:42 pm Friday, December 16th, and we will continue to monitor the results. We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.
Status: Resolved
Impact: None | Started At: Dec. 13, 2022, 8 p.m.
Description: We identified an issue causing intermittent SFTP authentication failures between Tuesday 12/13 and Friday 12/16. These intermittent issues occurred until a fix was put in place on the afternoon of December 16th. Successfully completed connections during this timeframe were able to transfer files as normal. All services have been restored and are operating normally. A fix has been implemented as of 2:42 pm Friday, December 16th, and we will continue to monitor the results. We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.
Status: Resolved
Impact: None | Started At: Dec. 13, 2022, 8 p.m.
Description: We identified an issue causing intermittent SFTP connection and authentication failures starting around 7 am. Pacific. Successful connections were able to transfer files as normal. All services have been restored and are operating normally. As of 11:50 a.m. Pacific time, a fix has been implemented and we will continue to monitor the results. We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.
Status: Resolved
Impact: None | Started At: Dec. 12, 2022, 9:05 p.m.
Description: We identified an issue causing intermittent SFTP connection and authentication failures starting around 7 am. Pacific. Successful connections were able to transfer files as normal. All services have been restored and are operating normally. As of 11:50 a.m. Pacific time, a fix has been implemented and we will continue to monitor the results. We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.
Status: Resolved
Impact: None | Started At: Dec. 12, 2022, 9:05 p.m.
Description: On December 6th, 2022, at 8:52 AM PST, Files.com received automated alerting identifying an issue with the application crashing for certain customers, resulting in an incident declaration on December 6th, 2022, at 8:54 AM PST. The Incident Management Team (IMT) determined a deployment that was updating the database system triggered an unknown bug in the Amazon Relational Database Service (RDS). This unknown bug caused certain database tables to report as “table does not exist”, which was the root cause of the Files.com platform crashing. The update in progress finished on December 6th, 2022, at 9:02 AM PST, which immediately stopped RDS from reporting “table does not exist” allowing the Files.com platform to return to full functionality, validated quickly by customers. FIles.com has reported the RDS bug to Amazon Web Services, and has made changes internally so future database updates will not trigger this RDS bug. Extensive review and testing was conducted by Files.com staff to ensure this resolution, and we have already taken steps internally to prevent this issue from recurring in the future. We greatly appreciate your patience and understanding as we resolved this issue. If you need additional assistance or continue to experience issues, please contact our Customer Support team.
Status: Resolved
Impact: None | Started At: Dec. 6, 2022, 5 p.m.
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