Is there an Files.com outage?
Files.com status: Systems Active
Last checked: 6 minutes ago
Get notified about any outages, downtime or incidents for Files.com and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 6 minutes ago
Get notified about any outages, downtime or incidents for Files.com and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Files.com.
Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!
Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Australia Region | Active |
| Background Jobs, including Sync and Webhooks | Active |
| Canada Region | Active |
| Core Services / API | Active |
| EU (Germany) Region | Active |
| Files Tools | Active |
| FTP/FTPS | Active |
| Japan Region | Active |
| Remote Server Integrations (Sync and Mount) | Active |
| SFTP | Active |
| Singapore Region | Active |
| UK Region | Active |
| USA Region | Active |
| WebDAV | Active |
| Web Interface | Active |
View the latest incidents for Files.com and check for official updates:
Description: All services have been restored and are operating normally. We have resolved a major outage on Files.com which affected all Files.com core and auxiliary services in all regions. Services were down from 11:18 a.m to 11:25 a.m., with a total downtime of 7 minutes. We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.
Status: Resolved
Impact: None | Started At: Aug. 22, 2023, 6:32 p.m.
Description: All services have been restored and are operating normally. We have resolved a major outage on Files.com which affected all Files.com core and auxiliary services in all regions. Services were down from 11:18 a.m to 11:25 a.m., with a total downtime of 7 minutes. We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.
Status: Resolved
Impact: None | Started At: Aug. 22, 2023, 6:32 p.m.
Description: All services have been restored and are operating normally. We have resolved a situation causing delays to batch and scheduled operations, including but not limited to scheduled and ad-hoc syncs, moves, copies, file transformations, automations, webhooks, batch deletes, email delivery, previews, and similar batch operations. Operations were delayed beginning at 4:20 a.m. Pacific and ending by 5:43 a.m. Pacific. All operations did successfully complete despite delays. Only a small number of customers were impacted by these delays. This situation was only a delay of scheduled and batch processing and did not affect real-time operations such as FTP, SFTP, AS2, and other operations where Files.com acts as a server. We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.
Status: Resolved
Impact: None | Started At: Aug. 22, 2023, 11 a.m.
Description: All services have been restored and are operating normally. We have resolved a situation causing delays to batch and scheduled operations, including but not limited to scheduled and ad-hoc syncs, moves, copies, file transformations, automations, webhooks, batch deletes, email delivery, previews, and similar batch operations. Operations were delayed beginning at 4:20 a.m. Pacific and ending by 5:43 a.m. Pacific. All operations did successfully complete despite delays. Only a small number of customers were impacted by these delays. This situation was only a delay of scheduled and batch processing and did not affect real-time operations such as FTP, SFTP, AS2, and other operations where Files.com acts as a server. We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.
Status: Resolved
Impact: None | Started At: Aug. 22, 2023, 11 a.m.
Description: All services have been restored and are operating normally. We have resolved a performance degradation on Files.com which affected FTP services in the US region, causing transfers to be slower than normal. Other services on the platform may have seen minor performance effects during this timeframe. This incident occurred between the times of 8:52 a.m. to 11:08 a.m. PST. We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.
Status: Resolved
Impact: Major | Started At: Aug. 14, 2023, 5:09 p.m.
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