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Outage and incident data over the last 30 days for Fitabase.
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Sign Up NowOutlogger tracks the status of these components for Xero:
Component | Status |
---|---|
API | Active |
Fitbit Syncing | Active |
Web App | Active |
View the latest incidents for Fitabase and check for official updates:
Description: A fix has been implemented 11/01 that resolved the issue of retrieving data. We are monitoring the fix and implementing a solution for any profiles that were affected by the issue.
Status: Monitoring
Impact: Minor | Started At: Oct. 30, 2024, 9:03 p.m.
Description: When a new Fitbit profile is connected to a Fitabase participant portal, regular data delivery may be delayed to Fitabase by as much as 12 hours. We have identified examples of situations where Fitbit's subscription service is correctly registered by 3rd party applications, but does not immediately begin. In this scenario our dashboards will show "No Device Sync Yet" even though the profile is set up correctly. Once the delay passes, syncing does appear to follow normal behavior. Important note to customers: While we investigate this, be assured that we do not see any opportunity for data loss as the data is being correctly delivered to Fitbit's servers. The delay is the notifications that Fitabase needs to receive to trigger our timely synchronization. All examples of this have self-corrected after a number of hours and all unpulled data was correctly retrieved.
Status: Monitoring
Impact: Minor | Started At: Oct. 11, 2024, 10:22 p.m.
Description: We're aware that after the partial outage last week, a few profiles have missing data within a few key daily value fields. We are working to fully identify the affected profiles, working with Fitbit's team, and once fully scoped we will backfill missing values of affected profiles.
Status: Identified
Impact: Minor | Started At: Sept. 13, 2024, 9:27 p.m.
Description: We continue to monitor data coming in from Fitbit. At this point all customers should see the previously delayed data filled in. Please contact [email protected] with any concerns.
Status: Resolved
Impact: Major | Started At: Sept. 4, 2024, 8:47 p.m.
Description: We continue to monitor data coming in from Fitbit. At this point all customers should see the previously delayed data filled in. Please contact [email protected] with any concerns.
Status: Resolved
Impact: Major | Started At: Aug. 30, 2024, 8:31 p.m.
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