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Outage and incident data over the last 30 days for Fleetio.
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Sign Up NowOutlogger tracks the status of these components for Xero:
Component | Status |
---|---|
API Docs | Active |
AutoIntegrate RO Text Notifications | Active |
Dialpad Telephony Infrastructure: Inbound Calls | Active |
Dialpad Telephony Infrastructure: Outbound Calls | Active |
Fleetio Go Mobile Application | Active |
Fleetio Web Application & API | Active |
Web Notifications | Active |
Web Notifications | Active |
File Storage | Active |
File Downloads | Active |
File Storage | Active |
File Uploads | Active |
Fuel Card Integrations | Active |
Comdata Fuel Integration | Active |
Fleetcor Fuel Integration | Active |
Wex EFS | Active |
Wex Fuel Integration | Active |
GPS Integrations | Active |
Ford Integration | Active |
Geotab Integration | Active |
GPS Trackit Integration | Active |
KeepTruckin Integration | Active |
Samsara Integration | Active |
Verizon Connect Fleet (Telogis) Integration | Active |
Verizon Connect Reveal (Fleetmatics) Integration | Active |
Verizon Networkfleet Integration | Active |
Webfleet Solutions (TomTom) Integration | Active |
Zubie Integration | Active |
Hosting Infrastructure | Active |
CDN/Cache | Active |
Content Delivery Network | Active |
DNS Servers | Active |
Emails | Active |
Firewall | Active |
Hosting Platform | Active |
Legal documents for Fuel and Maintenance Integrations | Active |
View the latest incidents for Fleetio and check for official updates:
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: June 9, 2023, 11:26 p.m.
Description: Overview: On May 17th, 2023 at 1:04 PM CST, Fleetio experienced a partial outage of our systems. This outage lasted for approximately 30 minutes and impacted all users and services, including the browser app, iOS and Android apps, and the API. The root cause of the issue was a rapid, unexpected increase in blocking events on our database servers, which prevented web requests from completing successfully. Impact: The outage resulted in a significant impact on our users and services. During the event, users experienced major performance degradation and in most cases were unable to access the system altogether. The outage also impacted our API, which prevented users from accessing the system via our mobile apps. Resolution: To resolve the issue, we worked to identify the blocking events, purged them, and performed a restart of all applications. This restored connectivity to our services. We are continuing to investigate the root cause of the blocking events and have implemented additional monitoring and alerting to prevent this issue from recurring. Conclusion: As always, we understand that Fleetio is mission critical for our customers, and that any disruption has a real world impact on their operations. We apologize for any inconvenience caused by this outage and appreciate your patience and understanding as we worked to resolve the issue. We remain committed to providing a reliable and resilient system for our users and will continue to prioritize the ongoing improvement of our processes and systems.
Status: Postmortem
Impact: None | Started At: May 17, 2023, 6:21 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: May 13, 2023, 12:45 a.m.
Description: **Overview:** On March 10th, 2023 at 12:55 PM CST, Fleetio experienced a complete outage of our systems. This outage lasted for approximately 48 minutes and impacted all users and services, including the browser app, iOS and Android apps, and the API. The root cause of the issue was a failed deployment initiated by our team, which resulted in an interruption to our database services. **Root Cause:** The root cause of the outage was identified as a failed deployment in our Amazon Web Services \(AWS\) instance that was intended to improve internal system configuration. An unexpected error occurred during the deployment process, causing all database connections to fail. As a result, our production systems were unable to connect to these databases and our users were met with error messages when attempting to access Fleetio. **Impact:** The outage resulted in a significant impact on our users and services. During the event, users were completely unable to access Fleetio applications. **Resolution:** To resolve the issue, our team worked to identify the errors which led to the deployment failure. We were able to find the root cause and rolled back these changes. We then performed a comprehensive review of our deployment processes to identify areas for improvement, and to prevent similar incidents from occurring in the future. **Conclusion:** As always, we understand that Fleetio is mission critical for our customers, and that any disruption has a real world impact on their operations.We apologize for any inconvenience caused by this outage and appreciate your patience and understanding as we worked to resolve the issue. We remain committed to providing a reliable and resilient system for our users and will continue to prioritize the ongoing improvement of our processes and systems.
Status: Postmortem
Impact: Critical | Started At: March 10, 2023, 7:08 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: March 8, 2023, 8:51 p.m.
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