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Outage and incident data over the last 30 days for Fleetio.
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Sign Up NowOutlogger tracks the status of these components for Xero:
Component | Status |
---|---|
API Docs | Active |
AutoIntegrate RO Text Notifications | Active |
Dialpad Telephony Infrastructure: Inbound Calls | Active |
Dialpad Telephony Infrastructure: Outbound Calls | Active |
Fleetio Go Mobile Application | Active |
Fleetio Web Application & API | Active |
Web Notifications | Active |
Web Notifications | Active |
File Storage | Active |
File Downloads | Active |
File Storage | Active |
File Uploads | Active |
Fuel Card Integrations | Active |
Comdata Fuel Integration | Active |
Fleetcor Fuel Integration | Active |
Wex EFS | Active |
Wex Fuel Integration | Active |
GPS Integrations | Active |
Ford Integration | Active |
Geotab Integration | Active |
GPS Trackit Integration | Active |
KeepTruckin Integration | Active |
Samsara Integration | Active |
Verizon Connect Fleet (Telogis) Integration | Active |
Verizon Connect Reveal (Fleetmatics) Integration | Active |
Verizon Networkfleet Integration | Active |
Webfleet Solutions (TomTom) Integration | Active |
Zubie Integration | Active |
Hosting Infrastructure | Active |
CDN/Cache | Active |
Content Delivery Network | Active |
DNS Servers | Active |
Emails | Active |
Firewall | Active |
Hosting Platform | Active |
Legal documents for Fuel and Maintenance Integrations | Active |
View the latest incidents for Fleetio and check for official updates:
Description: Fleetcor has backfilled the data on their servers and the Fleetcor integration is operational again. The last of the data is now flowing into Fleetio and our two systems should be back in sync in a few minutes.
Status: Resolved
Impact: Minor | Started At: May 6, 2022, 4:38 p.m.
Description: On Thursday, May 5th at 1:17 PM CST version 4.7.1 of Fleetio Go on Android was promoted to Production and began to be available for update on Google Play. We received our first customer report of the app crashing on launch on Friday, May 6th at 7:43 AM CST. Upon investigation, we determined that a development build had inadvertently replaced the 4.7.1 release that was originally staged. We then rolled back to the previous working release version 4.7.0 and deployed the hot fix as version 4.7.0.1 which was made available for update on Google Play at 11:40 AM CST. With every release of Fleetio Go we perform rigorous regression testing of the app to ensure problems like these don’t arise. This testing occurred with the 4.7.1 release that was originally prepared for deployment, but a development build inadvertently overwrote the staged build from a developer’s local machine after QA had already occurred. We are taking the following steps to safeguard against these type of scenarios in the future: * Restrict the access in which a build can be uploaded to Google Play for release. * Change our promotion process to take advantage of alpha and beta lanes to ensure the build being tested is what is deployed to production. * Utilize phased rollouts and beta testing groups to ensure app quality with a smaller user base before a release makes it out to all customers. We realize that Fleetio Go is mission critical for our users. We would like to apologize for the adverse effects this outage had on our customers. As always, we'll continue to analyze the events involving this incident and will use these learnings to improve Fleetio.
Status: Postmortem
Impact: Major | Started At: May 6, 2022, 1:02 p.m.
Description: Samsara has fixed their application and API's. As such, the Fleetio / Samsara integration is back online.
Status: Resolved
Impact: Minor | Started At: May 5, 2022, 6:15 p.m.
Description: A fix has been deployed and users can now successfully export and download reports. Thank you for your patience while we worked on a resolution.
Status: Resolved
Impact: Minor | Started At: March 1, 2022, 1:20 p.m.
Description: On Thursday, February 24th at 11:33 AM EST we began to notice degraded performance affecting the Fleetio web app, mobile apps, and API. This outage continued until 12:09 PM EST, when all systems returned to normal and users were once again able to access Fleetio. The outage was caused by technical difficulties experienced by our hosting platform. Fleetio, and many other businesses running on the platform were unable to process requests from all sources \(browser, mobile, API\), resulting in users receiving errors. The platform was able to resolve the issue, but unfortunately this took nearly 40 minutes. Our hosting platform is one of the largest in the industry and trusted by several companies across the globe. They have served us well going back to the initial days of Fleetio and have allowed us to ship new features quickly, while maintaining greater than 99.9% uptime. That said, we're currently upgrading our systems to make Fleetio even more robust, and we're working diligently toward minimizing outages and improving uptime. Expect to see improvements soon. We realize that Fleetio is mission critical for our users. We would like to apologize for the adverse effects this outage had on our customers. As always, we'll continue to analyze the events involving this incident and will use these learnings to improve Fleetio.
Status: Postmortem
Impact: Critical | Started At: Feb. 24, 2022, 4:49 p.m.
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