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Is there an Fleetio outage?

Fleetio status: Systems Active

Last checked: 7 minutes ago

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Fleetio outages and incidents

Outage and incident data over the last 30 days for Fleetio.

There have been 0 outages or incidents for Fleetio in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Fleetio

Outlogger tracks the status of these components for Xero:

API Docs Active
AutoIntegrate RO Text Notifications Active
Dialpad Telephony Infrastructure: Inbound Calls Active
Dialpad Telephony Infrastructure: Outbound Calls Active
Fleetio Go Mobile Application Active
Fleetio Web Application & API Active
Web Notifications Active
Web Notifications Active
File Downloads Active
File Storage Active
File Uploads Active
Comdata Fuel Integration Active
Fleetcor Fuel Integration Active
Wex EFS Active
Wex Fuel Integration Active
Ford Integration Active
Geotab Integration Active
GPS Trackit Integration Active
KeepTruckin Integration Active
Samsara Integration Active
Verizon Connect Fleet (Telogis) Integration Active
Verizon Connect Reveal (Fleetmatics) Integration Active
Verizon Networkfleet Integration Active
Webfleet Solutions (TomTom) Integration Active
Zubie Integration Active
CDN/Cache Active
Content Delivery Network Active
DNS Servers Active
Emails Active
Firewall Active
Hosting Platform Active
Legal documents for Fuel and Maintenance Integrations Active
Component Status
API Docs Active
AutoIntegrate RO Text Notifications Active
Dialpad Telephony Infrastructure: Inbound Calls Active
Dialpad Telephony Infrastructure: Outbound Calls Active
Fleetio Go Mobile Application Active
Fleetio Web Application & API Active
Web Notifications Active
Web Notifications Active
Active
File Downloads Active
File Storage Active
File Uploads Active
Active
Comdata Fuel Integration Active
Fleetcor Fuel Integration Active
Wex EFS Active
Wex Fuel Integration Active
Active
Ford Integration Active
Geotab Integration Active
GPS Trackit Integration Active
KeepTruckin Integration Active
Samsara Integration Active
Verizon Connect Fleet (Telogis) Integration Active
Verizon Connect Reveal (Fleetmatics) Integration Active
Verizon Networkfleet Integration Active
Webfleet Solutions (TomTom) Integration Active
Zubie Integration Active
Active
CDN/Cache Active
Content Delivery Network Active
DNS Servers Active
Emails Active
Firewall Active
Hosting Platform Active
Legal documents for Fuel and Maintenance Integrations Active

Latest Fleetio outages and incidents.

View the latest incidents for Fleetio and check for official updates:

Updates:

  • Time: May 10, 2022, 9:47 p.m.
    Status: Resolved
    Update: Fleetcor has backfilled the data on their servers and the Fleetcor integration is operational again. The last of the data is now flowing into Fleetio and our two systems should be back in sync in a few minutes.
  • Time: May 9, 2022, 4:05 p.m.
    Status: Identified
    Update: Fleetcor is working on their data services component and they have restored some days of historical fuel history, and these have been imported into Fleetio, but they still have some days that are missing. We will pull these into Fleetio as soon as they are restored in Fleetcor's systems.
  • Time: May 6, 2022, 4:38 p.m.
    Status: Identified
    Update: Fleetcor's server began having issues yesterday. As such, Fleetcor data has not come into Fleetio since then. We have notified Fleetcor about the issue and they are working on a fix. Once a fix is in place, historical data will flow back into Fleetio and the two systems will re-sync.

Updates:

  • Time: May 18, 2022, 2:48 p.m.
    Status: Postmortem
    Update: On Thursday, May 5th at 1:17 PM CST version 4.7.1 of Fleetio Go on Android was promoted to Production and began to be available for update on Google Play. We received our first customer report of the app crashing on launch on Friday, May 6th at 7:43 AM CST. Upon investigation, we determined that a development build had inadvertently replaced the 4.7.1 release that was originally staged. We then rolled back to the previous working release version 4.7.0 and deployed the hot fix as version 4.7.0.1 which was made available for update on Google Play at 11:40 AM CST. With every release of Fleetio Go we perform rigorous regression testing of the app to ensure problems like these don’t arise. This testing occurred with the 4.7.1 release that was originally prepared for deployment, but a development build inadvertently overwrote the staged build from a developer’s local machine after QA had already occurred. We are taking the following steps to safeguard against these type of scenarios in the future: * Restrict the access in which a build can be uploaded to Google Play for release. * Change our promotion process to take advantage of alpha and beta lanes to ensure the build being tested is what is deployed to production. * Utilize phased rollouts and beta testing groups to ensure app quality with a smaller user base before a release makes it out to all customers. We realize that Fleetio Go is mission critical for our users. We would like to apologize for the adverse effects this outage had on our customers. As always, we'll continue to analyze the events involving this incident and will use these learnings to improve Fleetio.
  • Time: May 6, 2022, 4:49 p.m.
    Status: Resolved
    Update: We've released a hotfix Android version of Fleetio Go via the Google Play Store, version 4.7.7.1, which corrects this issue. Please have you and your team update to this latest version. Please let us know if we can be of further assistance by reaching out to our Support Team at [email protected] Thank you for being so patient while we worked on this resolution!
  • Time: May 6, 2022, 1:30 p.m.
    Status: Identified
    Update: We've identified an issue in our system that is causing some Android Fleetio Go users to not log in and some Webap users receiving Reference ID error codes. Our Engineers are actively working to correct this. We'll update this page as soon as we have more information. If you have any questions please reach out to our Support Team at [email protected].
  • Time: May 6, 2022, 1:21 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 6, 2022, 1:20 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 6, 2022, 1:02 p.m.
    Status: Investigating
    Update: We are currently investigating reports of slow speeds and customers not being able to log into Fleetio. We apologize for the inconvenience and will update this Status Page as soon as we have more information. If you are affected or have any questions, please reach out to our Support Team at [email protected]

Updates:

  • Time: May 5, 2022, 8:20 p.m.
    Status: Resolved
    Update: Samsara has fixed their application and API's. As such, the Fleetio / Samsara integration is back online.
  • Time: May 5, 2022, 6:15 p.m.
    Status: Investigating
    Update: Samsara's application and API have just gone down. This has caused Fleetio's Samsara integration to stop functioning. You can track the status of this in Samsara's Status tracker here: https://www.samsarastatus.com/incidents/rb58wggy9r00

Updates:

  • Time: March 1, 2022, 2:14 p.m.
    Status: Resolved
    Update: A fix has been deployed and users can now successfully export and download reports. Thank you for your patience while we worked on a resolution.
  • Time: March 1, 2022, 1:20 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with the exporting of reports. We apologize for the inconvenience and will update this status as we learn more. If you are experiencing this issue or have questions, please reach out to our Support Team at [email protected]

Updates:

  • Time: Feb. 24, 2022, 9:59 p.m.
    Status: Postmortem
    Update: On Thursday, February 24th at 11:33 AM EST we began to notice degraded performance affecting the Fleetio web app, mobile apps, and API. This outage continued until 12:09 PM EST, when all systems returned to normal and users were once again able to access Fleetio. The outage was caused by technical difficulties experienced by our hosting platform. Fleetio, and many other businesses running on the platform were unable to process requests from all sources \(browser, mobile, API\), resulting in users receiving errors. The platform was able to resolve the issue, but unfortunately this took nearly 40 minutes. Our hosting platform is one of the largest in the industry and trusted by several companies across the globe. They have served us well going back to the initial days of Fleetio and have allowed us to ship new features quickly, while maintaining greater than 99.9% uptime. That said, we're currently upgrading our systems to make Fleetio even more robust, and we're working diligently toward minimizing outages and improving uptime. Expect to see improvements soon. We realize that Fleetio is mission critical for our users. We would like to apologize for the adverse effects this outage had on our customers. As always, we'll continue to analyze the events involving this incident and will use these learnings to improve Fleetio.
  • Time: Feb. 24, 2022, 5:54 p.m.
    Status: Resolved
    Update: Our third party hosting platform has marked this incident as fully resolved.
  • Time: Feb. 24, 2022, 5:13 p.m.
    Status: Monitoring
    Update: Our third party hosting platform is now reporting they are restoring access. Fleetio customers should now be able to log on to the Fleetio apps. We'll continue to monitor their status page and update our own status page when this incident is fully resolved.
  • Time: Feb. 24, 2022, 4:49 p.m.
    Status: Identified
    Update: Our third party hosting platform is currently experiencing an outage which is causing Fleetio apps to not load. We apologize for this inconvenience and we will update this status page once the hosting platform has confirmed they are up and running once again.

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Frequently Asked Questions - Fleetio

Is there a Fleetio outage?
The current status of Fleetio is: Systems Active
Where can I find the official status page of Fleetio?
The official status page for Fleetio is here
How can I get notified if Fleetio is down or experiencing an outage?
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