Is there an FloQast outage?

FloQast status: Systems Active

Last checked: 10 minutes ago

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FloQast outages and incidents

Outage and incident data over the last 30 days for FloQast.

There have been 2 outages or incidents for FloQast in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for FloQast

Outlogger tracks the status of these components for Xero:

Login Active
Page Load Active
Admin Settings Active
Analytics Active
AutoRec Amortization Active
AutoRec Matching Active
Checklist Active
Dashboard Active
Flux Analysis Active
Folders & Replication Active
Notifications: Email, Slack, Teams Active
Reconciliations Active
ReMind Active
Review Notes Active
Box API Active
Business Central API Active
Dropbox API Active
Egnyte API Active
FloQast Connect: SFTP Server Active
Google Drive API Active
Intacct API Active
Netsuite API Active
OneDrive API Active
QBO API Active
Workiva API Active
Component Status
Active
Login Active
Page Load Active
Active
Admin Settings Active
Analytics Active
AutoRec Amortization Active
AutoRec Matching Active
Checklist Active
Dashboard Active
Flux Analysis Active
Folders & Replication Active
Notifications: Email, Slack, Teams Active
Reconciliations Active
ReMind Active
Review Notes Active
Active
Box API Active
Business Central API Active
Dropbox API Active
Egnyte API Active
FloQast Connect: SFTP Server Active
Google Drive API Active
Intacct API Active
Netsuite API Active
OneDrive API Active
QBO API Active
Workiva API Active

Latest FloQast outages and incidents.

View the latest incidents for FloQast and check for official updates:

Updates:

  • Time: Oct. 4, 2024, 2:50 p.m.
    Status: Resolved
    Update: Contacts at Google have indicated that Google released a new fix to prevent further errors with uploading files via the Google Drive API. Our overnight monitoring has shown no further errors. We will continue to closely monitor logs across all customer regions since these errors were previously intermittent, but we are optimistic that customers should no longer experience errors uploading files after Google's latest update.
  • Time: Oct. 3, 2024, 3:48 p.m.
    Status: Identified
    Update: Google has acknowledged multiple reoccurrences of the API outage that blocks file uploads, and has reiterated that this is being treated with highest priority internally at Google. However, a timeline for a full restoration has not been offered yet, and customers across multiple regions continue to see intermittent errors when uploading files via the Google API.
  • Time: Oct. 2, 2024, 1:28 p.m.
    Status: Identified
    Update: Google has acknowledged a recurrence of the 429 errors that are preventing some Google Drive (MyDrive and Shared Drive) customers from uploading files via the API. FloQast engineering remains in close contact with Google Cloud Support, and further updates will be posted as we learn them from Google.

Updates:

  • Time: Sept. 27, 2024, 5:27 p.m.
    Status: Resolved
    Update: The issue preventing the Folders tab from loading has been resolved! At this time, the folders tab should be loading for all users across all databases. If any further issues are observed, please don't hesitate to reach out to support@floqast.com for further assistance.
  • Time: Sept. 27, 2024, 5:21 p.m.
    Status: Identified
    Update: The "Folders" tab in FloQast is currently returning a "Failed to Load UI" error message for users. Engineering has identified the cause of the error and is actively working to restore page visibility. In the meantime, all data can be accessed via the respective Checklist, Reconciliations, and Review Notes tabs.

Updates:

  • Time: Sept. 27, 2024, 5:18 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 27, 2024, 1:12 p.m.
    Status: Monitoring
    Update: Logging indicates that errors uploading files were resolved at 8:54 pm EST yesterday (26 Sep), and error levels have remained at zero overnight. Further tests internally and alongside customers confirm that file upload functionality is working once again for Google Drive customers! The FloQast engineering team remains in contact with Google Cloud Support to identify the root cause of the service issue with the Google Drive API, which appears to have impacted several integration partners such as FloQast.
  • Time: Sept. 26, 2024, 11:56 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with uploading files for customers using Google Drive as their Cloud Storage Provider. Users are currently experiencing errors uploading files via the app, and automated uploads of Trial Balance files sent via FloQast Connect and/or the TB API may also be rejected. Our engineering team is in contact with Google Cloud Support for ongoing investigation.

Updates:

  • Time: Aug. 13, 2024, 6:17 p.m.
    Status: Resolved
    Update: The AutoRec Matching Engine should be running without errors for customers across all global databases at this time! If any further errors are encountered, please don't hesitate to contact FloQast Support.
  • Time: Aug. 13, 2024, 4:14 p.m.
    Status: Identified
    Update: Customers are currently experiencing errors when running AutoRec Matching. The error states: “Something unexpectedly went wrong during matching; please contact FloQast support.” The root cause has been identified and a fix is currently being deployed.

Updates:

  • Time: May 14, 2024, 1:46 p.m.
    Status: Resolved
    Update: If any further errors or unexpected behaviors are observed, please contact support@floqast.com for immediate assistance.
  • Time: May 14, 2024, 1:45 p.m.
    Status: Identified
    Update: A fix has been released, and previously impacted users should be able to load the Folders tab now!
  • Time: May 14, 2024, 1:16 p.m.
    Status: Identified
    Update: Engineering has determined the cause of the "Failed to load UI" message and is actively working to remediate the error.
  • Time: May 14, 2024, 1:15 p.m.
    Status: Identified
    Update: Some users have reported "Failed to load UI" error messages from the Folders tab. Engineering is working to resolve the issue impacting that page. In the meantime, Checklists, Reconciliations, and Review Notes remain accessible from their respective tabs.

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Frequently Asked Questions - FloQast

Is there a FloQast outage?
The current status of FloQast is: Systems Active
Where can I find the official status page of FloQast?
The official status page for FloQast is here
How can I get notified if FloQast is down or experiencing an outage?
To get notified of any status changes to FloQast, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of FloQast every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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