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Is there an Flowhub outage?

Flowhub status: Systems Active

Last checked: 7 minutes ago

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Flowhub outages and incidents

Outage and incident data over the last 30 days for Flowhub.

There have been 0 outages or incidents for Flowhub in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Flowhub

Outlogger tracks the status of these components for Xero:

API Active
Authentication Active
Customer Search & Lookup Active
Customer Support Live Chat Active
Ellacash Payments Active
Greet Active
Manage Active
Maui Active
Payomi Payment Processing Active
Stash Active
Third-Party Integration Partners Active
View Active
Component Status
API Active
Authentication Active
Customer Search & Lookup Active
Customer Support Live Chat Active
Ellacash Payments Active
Greet Active
Manage Active
Maui Active
Payomi Payment Processing Active
Stash Active
Third-Party Integration Partners Active
View Active

Latest Flowhub outages and incidents.

View the latest incidents for Flowhub and check for official updates:

Updates:

  • Time: Oct. 12, 2024, 12:28 a.m.
    Status: Resolved
    Update: Payomi has resolved the issue. If you're still experiencing issues, please try restarting the terminals, update to the latest version of software by clicking the "globe" icon, and then log in and out of Maui. If you continue to experience issues please contact support.
  • Time: Oct. 11, 2024, 11:15 p.m.
    Status: Investigating
    Update: Payomi is currently experiencing issues processing transactions, and is actively investigating the root cause. Other payment processors are unaffected. When we receive additional information from Payomi about the outage we will update this status page. If you are experiencing issues, please watch for updates here.

Updates:

  • Time: Sept. 3, 2024, 9:53 p.m.
    Status: Resolved
    Update: The issue has been resolved - there is currently no impact to Maui. We will continue to monitor and ensure the issue doesn't reoccur.
  • Time: Sept. 3, 2024, 6:04 p.m.
    Status: Monitoring
    Update: We have identified the issue - one of our metrics collection services experienced a major slowdown during the impacted times. We bypassed that metric collection service which restored performance of the system. We are actively investigating what caused the slowdown, and ensuring the system will automatically recover if this type of situation occurs again.
  • Time: Sept. 3, 2024, 5:08 p.m.
    Status: Investigating
    Update: After a restart of some services, we're seeing all systems restored to normal operations. We are continuing to investigate root cause and monitoring.
  • Time: Sept. 3, 2024, 4:45 p.m.
    Status: Investigating
    Update: We are currently seeing latency in the Maui application, with particular slowness in Cashier and Inventory. We're investigating the root cause and will continue updating with additional information.

Updates:

  • Time: July 23, 2024, 12:36 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 22, 2024, 10:29 p.m.
    Status: Monitoring
    Update: At this time, we believe all customers are up and operating again.
  • Time: July 22, 2024, 9:27 p.m.
    Status: Investigating
    Update: One of our partners that powers Flowhub Pay (EllaCash) is having issues with some customers. We are in touch with their team and they are working on a resolution, with an expectation of getting all customers back online in the next 3-4 hours. Please check our in-app messaging for more information.

Updates:

  • Time: July 23, 2024, 12:36 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 22, 2024, 10:29 p.m.
    Status: Monitoring
    Update: At this time, we believe all customers are up and operating again.
  • Time: July 22, 2024, 9:27 p.m.
    Status: Investigating
    Update: One of our partners that powers Flowhub Pay (EllaCash) is having issues with some customers. We are in touch with their team and they are working on a resolution, with an expectation of getting all customers back online in the next 3-4 hours. Please check our in-app messaging for more information.

Updates:

  • Time: May 15, 2024, 9:15 p.m.
    Status: Resolved
    Update: New terminals are being shipped or existing terminals have been restored for various clients.
  • Time: May 8, 2024, 4:03 a.m.
    Status: Monitoring
    Update: Due to continued industry-wide ATM network disruptions on existing processors, we are replacing terminals with new ones linked to a different processor. Expect new terminals to start shipping tomorrow, May 8th. Detailed instructions and a revised agreement will be provided. Term length and rebates will stay the same. We appreciate everyone's patience during this transition.
  • Time: May 5, 2024, 10:10 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: May 4, 2024, 11:45 p.m.
    Status: Identified
    Update: Payment terminals are being rolled out gradually. To ensure they remain functional, each terminal is brought online individually, followed by a waiting period to confirm that the payment service is fully restored. We appreciate your patience as we work through this process.
  • Time: May 4, 2024, 3:49 p.m.
    Status: Identified
    Update: Portions of the terminal’s are coming back online. This process involves labor intensive engineering and is causing longer than expected restoration times. Rest assured teams are working around the clock to make this happen.
  • Time: May 3, 2024, 2:16 a.m.
    Status: Identified
    Update: Payment terminals are coming back online and we're seeing successful transactions. All terminals should be fully operational within the next 24-48 hours. Thanks for your patience!
  • Time: May 2, 2024, 9:49 p.m.
    Status: Identified
    Update: We are seeing restored terminal connectivity for some customers and are working to restore service to all of our customers as soon as possible. Please continue to monitor our in-app messaging for updates and look for direct communications from your customer success team at Flowhub for next steps.
  • Time: May 1, 2024, 8:34 p.m.
    Status: Investigating
    Update: Our ATM partner that powers Flowhub Pay (EllaCash) is having intermittent issues. We are in touch with their team and they are working on a resolution. Please check our in-app messaging for more information.

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Frequently Asked Questions - Flowhub

Is there a Flowhub outage?
The current status of Flowhub is: Systems Active
Where can I find the official status page of Flowhub?
The official status page for Flowhub is here
How can I get notified if Flowhub is down or experiencing an outage?
To get notified of any status changes to Flowhub, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Flowhub every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Flowhub do?
The Flowhub cannabis dispensary POS system offers inventory management, compliance, and analytics to increase revenue for cannabis retailers. Start today.

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