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Is there an Flowhub outage?

Flowhub status: Systems Active

Last checked: a minute ago

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Flowhub outages and incidents

Outage and incident data over the last 30 days for Flowhub.

There have been 0 outages or incidents for Flowhub in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Flowhub

Outlogger tracks the status of these components for Xero:

API Active
Authentication Active
Customer Search & Lookup Active
Customer Support Live Chat Active
Ellacash Payments Active
Greet Active
Manage Active
Maui Active
Payomi Payment Processing Active
Stash Active
Third-Party Integration Partners Active
View Active
Component Status
API Active
Authentication Active
Customer Search & Lookup Active
Customer Support Live Chat Active
Ellacash Payments Active
Greet Active
Manage Active
Maui Active
Payomi Payment Processing Active
Stash Active
Third-Party Integration Partners Active
View Active

Latest Flowhub outages and incidents.

View the latest incidents for Flowhub and check for official updates:

Updates:

  • Time: May 15, 2024, 9:15 p.m.
    Status: Resolved
    Update: New terminals are being shipped or existing terminals have been restored for various clients.
  • Time: May 8, 2024, 4:03 a.m.
    Status: Monitoring
    Update: Due to continued industry-wide ATM network disruptions on existing processors, we are replacing terminals with new ones linked to a different processor. Expect new terminals to start shipping tomorrow, May 8th. Detailed instructions and a revised agreement will be provided. Term length and rebates will stay the same. We appreciate everyone's patience during this transition.
  • Time: May 5, 2024, 10:10 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: May 4, 2024, 11:45 p.m.
    Status: Identified
    Update: Payment terminals are being rolled out gradually. To ensure they remain functional, each terminal is brought online individually, followed by a waiting period to confirm that the payment service is fully restored. We appreciate your patience as we work through this process.
  • Time: May 4, 2024, 3:49 p.m.
    Status: Identified
    Update: Portions of the terminal’s are coming back online. This process involves labor intensive engineering and is causing longer than expected restoration times. Rest assured teams are working around the clock to make this happen.
  • Time: May 3, 2024, 2:16 a.m.
    Status: Identified
    Update: Payment terminals are coming back online and we're seeing successful transactions. All terminals should be fully operational within the next 24-48 hours. Thanks for your patience!
  • Time: May 2, 2024, 9:49 p.m.
    Status: Identified
    Update: We are seeing restored terminal connectivity for some customers and are working to restore service to all of our customers as soon as possible. Please continue to monitor our in-app messaging for updates and look for direct communications from your customer success team at Flowhub for next steps.
  • Time: May 1, 2024, 8:34 p.m.
    Status: Investigating
    Update: Our ATM partner that powers Flowhub Pay (EllaCash) is having intermittent issues. We are in touch with their team and they are working on a resolution. Please check our in-app messaging for more information.

Updates:

  • Time: April 20, 2024, 11:46 p.m.
    Status: Resolved
    Update: The Flowhub team is actively monitoring the system and full performance has been confirmed to be restored.
  • Time: April 20, 2024, 11:27 p.m.
    Status: Monitoring
    Update: After restarting services, we are seeing resumption of application performance.
  • Time: April 20, 2024, 11:24 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: April 20, 2024, 11:12 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with latency across various parts of the application.

Updates:

  • Time: April 20, 2024, 11:46 p.m.
    Status: Resolved
    Update: The Flowhub team is actively monitoring the system and full performance has been confirmed to be restored.
  • Time: April 20, 2024, 11:27 p.m.
    Status: Monitoring
    Update: After restarting services, we are seeing resumption of application performance.
  • Time: April 20, 2024, 11:24 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: April 20, 2024, 11:12 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with latency across various parts of the application.

Updates:

  • Time: April 20, 2024, 6:45 a.m.
    Status: Resolved
    Update: Bulk sales pushes are completing quickly and concurrently, closing this incident.
  • Time: April 20, 2024, 6:45 a.m.
    Status: Resolved
    Update: Bulk sales pushes are completing quickly and concurrently, closing this incident.
  • Time: April 20, 2024, 6:29 a.m.
    Status: Monitoring
    Update: All bulk sales pushes should be up to date and new pushes will be completed at the normal rate going forward. We will be watching new bulk pushes for the remained of the evening to confirm.
  • Time: April 20, 2024, 6:29 a.m.
    Status: Monitoring
    Update: All bulk sales pushes should be up to date and new pushes will be completed at the normal rate going forward. We will be watching new bulk pushes for the remained of the evening to confirm.
  • Time: April 20, 2024, 4:16 a.m.
    Status: Monitoring
    Update: Bulk sales pushes getting stuck in Pending status are getting automatic retries until successful so may take up to an hour to process. Utilizing the setup described here for Auditing your Metrc sales will do this automatically every night to keep your Metrc sales perfectly in sync: https://help.flowhub.com/en/articles/8923123-maui-metrc-sales-automatic-audit-and-push
  • Time: April 20, 2024, 4:16 a.m.
    Status: Monitoring
    Update: Bulk sales pushes getting stuck in Pending status are getting automatic retries until successful so may take up to an hour to process. Utilizing the setup described here for Auditing your Metrc sales will do this automatically every night to keep your Metrc sales perfectly in sync: https://help.flowhub.com/en/articles/8923123-maui-metrc-sales-automatic-audit-and-push
  • Time: April 20, 2024, 3:16 a.m.
    Status: Identified
    Update: A small amount of Metrc bulk sales pushes are getting stuck in a pending state instead of pushing successfully to Metrc. Flowhub is running the audit jobs for clients stores setup with Regulator Audit enabled and Regulator API users selected. Please follow these steps to have this Metrc audit performed and these bulk sales pushes cleaned up: https://help.flowhub.com/en/articles/8923123-maui-metrc-sales-automatic-audit-and-push
  • Time: April 20, 2024, 3:16 a.m.
    Status: Identified
    Update: A small amount of Metrc bulk sales pushes are getting stuck in a pending state instead of pushing successfully to Metrc. Flowhub is running the audit jobs for clients stores setup with Regulator Audit enabled and Regulator API users selected. Please follow these steps to have this Metrc audit performed and these bulk sales pushes cleaned up: https://help.flowhub.com/en/articles/8923123-maui-metrc-sales-automatic-audit-and-push

Updates:

  • Time: April 13, 2024, 9:31 p.m.
    Status: Resolved
    Update: All customers have been fully restored at this time.
  • Time: April 12, 2024, 5:16 p.m.
    Status: Identified
    Update: We're aware that some customers are still having issues with their terminals - EllaCash is aware and is resolving these one by one. We will close this incident when we believe all customer access is restored.

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Frequently Asked Questions - Flowhub

Is there a Flowhub outage?
The current status of Flowhub is: Systems Active
Where can I find the official status page of Flowhub?
The official status page for Flowhub is here
How can I get notified if Flowhub is down or experiencing an outage?
To get notified of any status changes to Flowhub, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Flowhub every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Flowhub do?
The Flowhub cannabis dispensary POS system offers inventory management, compliance, and analytics to increase revenue for cannabis retailers. Start today.

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