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Is there an Forethought AI outage?

Forethought AI status: Systems Active

Last checked: 3 minutes ago

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Forethought AI outages and incidents

Outage and incident data over the last 30 days for Forethought AI.

There have been 1 outages or incidents for Forethought AI in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Forethought AI

Outlogger tracks the status of these components for Xero:

API Active
Assist Active
Dashboard UI Active
Discover Active
Solve Email Active
Solve Widget Active
Triage Active
Component Status
API Active
Active
Assist Active
Active
Dashboard UI Active
Active
Discover Active
Active
Solve Email Active
Solve Widget Active
Active
Triage Active

Latest Forethought AI outages and incidents.

View the latest incidents for Forethought AI and check for official updates:

Updates:

  • Time: Nov. 8, 2023, 7:02 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 8, 2023, 7 p.m.
    Status: Investigating
    Update: OpenAI service is back up, we will continue monitoring the status
  • Time: Nov. 8, 2023, 6:58 p.m.
    Status: Investigating
    Update: An outage with OpenAI services from 5:42 AM to 7:16 AM PT on 11/08, partially impacted certain Forethought services. Triage: The Sentiment Intensity Classifier was non-operational; however, other classifiers functioned normally. Assist: Response generation was down. All other features of Assist remained available. Email 1.0: There was no impact on this service. Email 2.0: The system defaulted to not sending customer email responses. Widget: Customers experienced a connection error upon entering queries. Dashboard: Access to Workflow creation, settings adjustments, and analytics were unaffected. Customers who do not incorporate OpenAI into their Forethought solutions experienced no service interruption.

Updates:

  • Time: Nov. 8, 2023, 7:02 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 8, 2023, 7 p.m.
    Status: Investigating
    Update: OpenAI service is back up, we will continue monitoring the status
  • Time: Nov. 8, 2023, 6:58 p.m.
    Status: Investigating
    Update: An outage with OpenAI services from 5:42 AM to 7:16 AM PT on 11/08, partially impacted certain Forethought services. Triage: The Sentiment Intensity Classifier was non-operational; however, other classifiers functioned normally. Assist: Response generation was down. All other features of Assist remained available. Email 1.0: There was no impact on this service. Email 2.0: The system defaulted to not sending customer email responses. Widget: Customers experienced a connection error upon entering queries. Dashboard: Access to Workflow creation, settings adjustments, and analytics were unaffected. Customers who do not incorporate OpenAI into their Forethought solutions experienced no service interruption.

Updates:

  • Time: Aug. 9, 2023, 3:37 a.m.
    Status: Resolved
    Update: This incident has been resolved. https://status.salesforce.com/incidents/11488
  • Time: Aug. 9, 2023, 3:37 a.m.
    Status: Resolved
    Update: This incident has been resolved. https://status.salesforce.com/incidents/11488
  • Time: Aug. 9, 2023, 3:16 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Aug. 9, 2023, 3:16 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Aug. 9, 2023, 3:14 a.m.
    Status: Monitoring
    Update: A fix has been implemented by Salesforce. We're monitoring the results as we see an increase in successful requests.
  • Time: Aug. 9, 2023, 3:14 a.m.
    Status: Monitoring
    Update: A fix has been implemented by Salesforce. We're monitoring the results as we see an increase in successful requests.
  • Time: Aug. 9, 2023, 1:42 a.m.
    Status: Identified
    Update: Salesforce is experiencing issues at the moment, we're monitoring our services as they work toward a resolution. https://status.salesforce.com/generalmessages/1168
  • Time: Aug. 9, 2023, 1:42 a.m.
    Status: Identified
    Update: Salesforce is experiencing issues at the moment, we're monitoring our services as they work toward a resolution. https://status.salesforce.com/generalmessages/1168

Updates:

  • Time: May 30, 2023, 8:25 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 30, 2023, 8:17 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: May 30, 2023, 8:09 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: May 30, 2023, 7:40 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 30, 2023, 7:33 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: May 30, 2023, 7:31 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 30, 2023, 7:30 p.m.
    Status: Investigating
    Update: We're experiencing an elevated level of API errors and are currently looking into the issue.

Updates:

  • Time: May 30, 2023, 8:25 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 30, 2023, 8:17 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: May 30, 2023, 8:09 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: May 30, 2023, 7:40 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 30, 2023, 7:33 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: May 30, 2023, 7:31 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 30, 2023, 7:30 p.m.
    Status: Investigating
    Update: We're experiencing an elevated level of API errors and are currently looking into the issue.

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Frequently Asked Questions - Forethought AI

Is there a Forethought AI outage?
The current status of Forethought AI is: Systems Active
Where can I find the official status page of Forethought AI?
The official status page for Forethought AI is here
How can I get notified if Forethought AI is down or experiencing an outage?
To get notified of any status changes to Forethought AI, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Forethought AI every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Forethought AI do?
Efficiently reduce support costs and enhance customer experience with the autonomous AI platform for customer support.

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