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Is there an FrankieOne outage?

FrankieOne status: Systems Active

Last checked: 9 minutes ago

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FrankieOne outages and incidents

Outage and incident data over the last 30 days for FrankieOne.

There have been 1 outages or incidents for FrankieOne in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for FrankieOne

Outlogger tracks the status of these components for Xero:

Production API Active
Non-ID Verification Active
Primary ID Documents Active
Secondary ID Documents Active
Portal Active
Smart UI Active
ID Documents Active
Non-ID Verification Active
ID Documents Active
Non-ID Verification Active
ID Documents Active
Non-ID Verification Active
KYB Active
KYC Active
KYT Active
Component Status
Production API Active
Active
Non-ID Verification Active
Primary ID Documents Active
Secondary ID Documents Active
Active
Portal Active
Smart UI Active
Active
ID Documents Active
Non-ID Verification Active
Active
ID Documents Active
Non-ID Verification Active
Active
ID Documents Active
Non-ID Verification Active
Active
KYB Active
KYC Active
KYT Active

Latest FrankieOne outages and incidents.

View the latest incidents for FrankieOne and check for official updates:

Updates:

  • Time: Sept. 24, 2024, 5:33 a.m.
    Status: Resolved
    Update: We have received confirmation from the vendor that the incident is resolved. End Time: 03:13 PM AEST
  • Time: Sept. 24, 2024, 4:09 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Sept. 24, 2024, 3:39 a.m.
    Status: Identified
    Update: We have received a notice from CreditorWatch regarding a service disruption. They are actively working to rectify the issue as soon as possible. The affected components are: CreditorWatch API CreditorWatch Application Portal CreditorWatch Express

Updates:

  • Time: Sept. 16, 2024, 9:10 a.m.
    Status: Resolved
    Update: We received a notice from the DVS service about a partial loss of service, which caused a disruption affecting Driving License and Medicare. This incident has been fully resolved now. Start time: 12:15 PM AEST, 14 September 2024 End time: 07:43 AM AEST, 15 September 2024

Updates:

  • Time: Sept. 6, 2024, 3:37 a.m.
    Status: Resolved
    Update: We have received a confirmation that the incident is now resolved. End Time: 6 September 2024 — 12:19 AM AEST
  • Time: Sept. 6, 2024, 12:15 a.m.
    Status: Investigating
    Update: We have identified an issue with one of the Third Party Data Providers connection for Australian ID Documents. Currently Support teams are engaged on an urgent basis continuing to investigate the issue as a priority. We apologies for any inconvenience this may be causing. Start Time: 6 September 2024 — 9:07AM AEST

Updates:

  • Time: Sept. 6, 2024, 3:37 a.m.
    Status: Resolved
    Update: We have received a confirmation that the incident is now resolved. End Time: 6 September 2024 — 12:19 AM AEST
  • Time: Sept. 5, 2024, 11:52 p.m.
    Status: Investigating
    Update: We're experiencing an elevated level of API errors and are currently looking into the issue. Start Time: 6 September 2024 — 9:07AM AEST

Updates:

  • Time: Sept. 5, 2024, 3:53 p.m.
    Status: Resolved
    Update: We have received confirmation from our vendor that the issue regarding elevated level of API errors while ordering documents for international KYB is now resolved. End Time: Thursday, 05th September 2024, 15:11 UTC
  • Time: Sept. 5, 2024, 10:20 a.m.
    Status: Investigating
    Update: We're experiencing an elevated level of API errors while ordering documents for international KYB are currently looking into the issue. Start Time: Thursday, 05th September 2024, 09:52 UTC

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Frequently Asked Questions - FrankieOne

Is there a FrankieOne outage?
The current status of FrankieOne is: Systems Active
Where can I find the official status page of FrankieOne?
The official status page for FrankieOne is here
How can I get notified if FrankieOne is down or experiencing an outage?
To get notified of any status changes to FrankieOne, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of FrankieOne every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does FrankieOne do?
FrankieOne offers a comprehensive solution for banks and fintechs to enhance their decision-making process by utilizing a unified API and dashboard to handle KYC/AML and fraud management.