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Is there an FrankieOne outage?

FrankieOne status: Under Maintenance

Last checked: 7 minutes ago

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FrankieOne outages and incidents

Outage and incident data over the last 30 days for FrankieOne.

There have been 6 outages or incidents for FrankieOne in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for FrankieOne

Outlogger tracks the status of these components for Xero:

Production API Active
Non-ID Verification Maintenance
Primary ID Documents Maintenance
Secondary ID Documents Maintenance
OneSDK Active
Portal Active
Smart UI Active
ID Documents Active
Non-ID Verification Active
ID Documents Active
Non-ID Verification Active
ID Documents Active
Non-ID Verification Active
Biometrics Active
KYB Maintenance
KYC Active
KYT Active
Component Status
Production API Active
Maintenance
Non-ID Verification Maintenance
Primary ID Documents Maintenance
Secondary ID Documents Maintenance
Active
OneSDK Active
Portal Active
Smart UI Active
Active
ID Documents Active
Non-ID Verification Active
Active
ID Documents Active
Non-ID Verification Active
Active
ID Documents Active
Non-ID Verification Active
Maintenance
Biometrics Active
KYB Maintenance
KYC Active
KYT Active

Latest FrankieOne outages and incidents.

View the latest incidents for FrankieOne and check for official updates:

Updates:

  • Time: March 5, 2024, 3:04 a.m.
    Status: Resolved
    Update: We have received notice from the DVS service regarding the incident and have now marked is as now Resolved with a full return of service. Any affected entities will simply need to have their checks re-triggered for remediation
  • Time: March 5, 2024, 2:51 a.m.
    Status: Investigating
    Update: We have received notice from the DVS service regarding a intermittent errors as a service disruption affecting all document types. They have raised a High Priority ticket and are investigating the incident.

Updates:

  • Time: March 5, 2024, 3:04 a.m.
    Status: Resolved
    Update: We have received notice from the DVS service regarding the incident and have now marked is as now Resolved with a full return of service. Any affected entities will simply need to have their checks re-triggered for remediation
  • Time: March 5, 2024, 2:51 a.m.
    Status: Investigating
    Update: We have received notice from the DVS service regarding a intermittent errors as a service disruption affecting all document types. They have raised a High Priority ticket and are investigating the incident.

Updates:

  • Time: March 5, 2024, 6:15 p.m.
    Status: Resolved
    Update: We can confirm all endpoints have been tested and are operational on the production API Service.
  • Time: March 5, 2024, 1:35 a.m.
    Status: Identified
    Update: The cause of the unplanned disruptions have been identified and KYB service is now undergoing maintenance. Start Time: 05 March 2024, Tuesday, 8:29AM AEDT Status: Ongoing
  • Time: March 5, 2024, 1:32 a.m.
    Status: Investigating
    Update: We're experiencing an elevated level of API errors from one of our KYB Services and are currently looking into the issue. Start Time: 05 March 2024, Tuesday, 8:29AM AEDT

Updates:

  • Time: March 5, 2024, 6:15 p.m.
    Status: Resolved
    Update: We can confirm all endpoints have been tested and are operational on the production API Service.
  • Time: March 5, 2024, 1:35 a.m.
    Status: Identified
    Update: The cause of the unplanned disruptions have been identified and KYB service is now undergoing maintenance. Start Time: 05 March 2024, Tuesday, 8:29AM AEDT Status: Ongoing
  • Time: March 5, 2024, 1:32 a.m.
    Status: Investigating
    Update: We're experiencing an elevated level of API errors from one of our KYB Services and are currently looking into the issue. Start Time: 05 March 2024, Tuesday, 8:29AM AEDT

Updates:

  • Time: Feb. 27, 2024, 10:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 27, 2024, 1:25 p.m.
    Status: Investigating
    Update: You would have receive intermittent system errors 'S' responses during the affected time. Start Time: 2:35PM AEDT End Time: 5:45PM AEDT

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Frequently Asked Questions - FrankieOne

Is there a FrankieOne outage?
The current status of FrankieOne is: Under Maintenance
Where can I find the official status page of FrankieOne?
The official status page for FrankieOne is here
How can I get notified if FrankieOne is down or experiencing an outage?
To get notified of any status changes to FrankieOne, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of FrankieOne every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does FrankieOne do?
FrankieOne offers a comprehensive solution for banks and fintechs to enhance their decision-making process by utilizing a unified API and dashboard to handle KYC/AML and fraud management.

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