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Is there an FrankieOne outage?

FrankieOne status: Under Maintenance

Last checked: 5 minutes ago

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FrankieOne outages and incidents

Outage and incident data over the last 30 days for FrankieOne.

There have been 6 outages or incidents for FrankieOne in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for FrankieOne

Outlogger tracks the status of these components for Xero:

Production API Active
Non-ID Verification Active
Primary ID Documents Active
Secondary ID Documents Active
OneSDK Active
Portal Active
Smart UI Active
ID Documents Active
Non-ID Verification Active
ID Documents Active
Non-ID Verification Active
ID Documents Active
Non-ID Verification Active
Biometrics Active
KYB Maintenance
KYC Active
KYT Active
Component Status
Production API Active
Active
Non-ID Verification Active
Primary ID Documents Active
Secondary ID Documents Active
Active
OneSDK Active
Portal Active
Smart UI Active
Active
ID Documents Active
Non-ID Verification Active
Active
ID Documents Active
Non-ID Verification Active
Active
ID Documents Active
Non-ID Verification Active
Maintenance
Biometrics Active
KYB Maintenance
KYC Active
KYT Active

Latest FrankieOne outages and incidents.

View the latest incidents for FrankieOne and check for official updates:

Updates:

  • Time: Jan. 18, 2024, 11:15 p.m.
    Status: Resolved
    Update: Customer Experience: A number of our customers reported experiencing slow response times and/or intermittent failures when making requests to the FrankieOne API service. Upon investigating the issues raised, we did see several 3rd party data providers taking longer than normal to respond to queries. No pattern to this could be established and no internal traffic issues were detected. We are working with our cloud host to see if there are reports of other customers having connectivity issues to external services. The issue appears to have stopped around 17:55 and after over an hour of further monitoring, the issue has not been seen since. Start Time: 14:02 AEDT Detected Time: 14:45 AEDT Restored Time: 19:11 AEDT We can confirm that the service is fully recovered and is operating as expected.
  • Time: Jan. 18, 2024, 11:15 p.m.
    Status: Resolved
    Update: Customer Experience: A number of our customers reported experiencing slow response times and/or intermittent failures when making requests to the FrankieOne API service. Upon investigating the issues raised, we did see several 3rd party data providers taking longer than normal to respond to queries. No pattern to this could be established and no internal traffic issues were detected. We are working with our cloud host to see if there are reports of other customers having connectivity issues to external services. The issue appears to have stopped around 17:55 and after over an hour of further monitoring, the issue has not been seen since. Start Time: 14:02 AEDT Detected Time: 14:45 AEDT Restored Time: 19:11 AEDT We can confirm that the service is fully recovered and is operating as expected.

Updates:

  • Time: Jan. 7, 2024, 10:43 p.m.
    Status: Resolved
    Update: A Canadian 3rd Party Data source underwent server maintenance during this time. You may have experienced intermittent timeouts during this activity. The activity was performed between the hours of: January 5th, 2024 10:00 PM - January 6th, 2024 6:00AM EST or; January 6th, 2024 06:00 AM AEST - January 6th, 2024 10:00 PM EST Maintenance activity completed without issues.

Updates:

  • Time: Jan. 7, 2024, 10:43 p.m.
    Status: Resolved
    Update: A Canadian 3rd Party Data source underwent server maintenance during this time. You may have experienced intermittent timeouts during this activity. The activity was performed between the hours of: January 5th, 2024 10:00 PM - January 6th, 2024 6:00AM EST or; January 6th, 2024 06:00 AM AEST - January 6th, 2024 10:00 PM EST Maintenance activity completed without issues.

Updates:

  • Time: Dec. 28, 2023, 4:16 a.m.
    Status: Resolved
    Update: A message was received from the 3rd party data source that this incident has been resolved.
  • Time: Dec. 28, 2023, 2:47 a.m.
    Status: Investigating
    Update: Teams have identified an issue with the Northern Territory Birth/Marriage Certificate services. A preliminary Impact Assessment has been performed and a High Priority ticket has been raised for immediate attention by the responsible support team. Start Time: 28/12/23 08:10 AEDT Business/Customer Experience: During the outage window, customers may receive intermittent system error responses for the above documents.

Updates:

  • Time: Dec. 28, 2023, 4:16 a.m.
    Status: Resolved
    Update: A message was received from the 3rd party data source that this incident has been resolved.
  • Time: Dec. 28, 2023, 2:47 a.m.
    Status: Investigating
    Update: Teams have identified an issue with the Northern Territory Birth/Marriage Certificate services. A preliminary Impact Assessment has been performed and a High Priority ticket has been raised for immediate attention by the responsible support team. Start Time: 28/12/23 08:10 AEDT Business/Customer Experience: During the outage window, customers may receive intermittent system error responses for the above documents.

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Frequently Asked Questions - FrankieOne

Is there a FrankieOne outage?
The current status of FrankieOne is: Under Maintenance
Where can I find the official status page of FrankieOne?
The official status page for FrankieOne is here
How can I get notified if FrankieOne is down or experiencing an outage?
To get notified of any status changes to FrankieOne, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of FrankieOne every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does FrankieOne do?
FrankieOne offers a comprehensive solution for banks and fintechs to enhance their decision-making process by utilizing a unified API and dashboard to handle KYC/AML and fraud management.

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