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Outage and incident data over the last 30 days for fraud.net.
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Description: Beginning at 11:20 UTC, Aug 10th, the Fraudnet US-East, US-West, and Canada data center region experienced increased error rates. This prevented Events from processing using our Marketplace Risk check and Update Rest APIs in those data center regions. This incident was triggered by a software bug in release 1.9.228.0. Our engineers were able to detect and begin an incident response for this issue at the first signs of impact. We quickly determined the root cause and began remediation efforts. We discovered the root cause to be a race condition in our production deployment flow when adding new sectors that caused internal routing systems to crash. Fraudnet engineers reverted the release software upgrades to the impacted regions to fix this issue. Isolating the problem was the most time-consuming part of the response, and when completed, they resolved the bug in the affected systems for the long term. Timeline of Events ( UTC ) 11:20 - Software release 1.9.228.0 in US-EAST, US-WEST, CA-WEST causing errors in Risk Check and Update API 11:30 - Internal incident response detected and reported. 12:35 - The engineering team gains access to production and begins their investigation. 11:51 - The engineering team identified an issue isolated with the marketplace sector in the current release. 12:02 - Deployment Rollback to Software release 1.9.227.0 started 12:06- Engineering team confirms deployment rollback is completed 12:09- All customer impact errors confirmed over. Future Measures As a result, future deployments now have measures in place to reduce the time needed to report issues during deployment. Additionally, the code that caused the race condition has been refactored, fixing any bugs that existed in the previous deployment flow.
Status: Resolved
Impact: Major | Started At: Aug. 10, 2023, 10:30 a.m.
Description: Between 11:49 AM and 1:40 PM PDT today, AWS experienced increased error rates and latencies in the US-EAST-1 Region. The issue has been resolved and AWS is operating normally.
Status: Resolved
Impact: Minor | Started At: June 13, 2023, 7:17 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: None | Started At: May 25, 2021, 8:18 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: None | Started At: May 25, 2021, 2:55 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: None | Started At: May 25, 2021, 9:07 a.m.
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