Time: May 22, 2024, 5:23 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: May 22, 2024, 4:50 p.m.

Status: Monitoring

Update: A fix has been deployed. We will continue to monitor.

Time: May 22, 2024, 4:46 p.m.

Status: Identified

Update: We have identified the root cause and are working on a fix.

Time: May 22, 2024, 4:41 p.m.

Status: Investigating

Update: We are currently investigating a partial outage in the Funnel chatbot that is preventing some chats from loading.

Time: May 2, 2024, 3:15 a.m.

Status: Resolved

Update: This incident has been resolved.

Time: May 2, 2024, 12:41 a.m.

Status: Monitoring

Update: We are pleased to announce that the functionalities for generating, sending, and viewing documents within the Funnel Online Leasing product have been restored to normal operations. Following the recent updates with Dropbox Sign, they have resolved the issues affecting document processes. You can now resume your document-related activities without any interruptions. Our team continues to monitor the system closely to ensure everything remains stable. Should you encounter any further issues or have any questions, please don't hesitate to reach out to our support team. Thank you for your patience and understanding during this time.

Time: May 1, 2024, 11:14 p.m.

Status: Identified

Update: One of our partners, Dropbox Sign, is currently undergoing updates on its platform, impacting its document generation capability. What does this mean for you? During this period, document generation and sending will be temporarily unavailable within the Funnel Online Leasing product. However, all document signing and countersigning features within Funnel Online Leasing will remain available for documents that have already been sent. Please note that this temporary halt affects all our Online Leasing Product users. We understand that this interruption may cause inconvenience, and we sincerely apologize for any disruption to your workflow. Rest assured, our team is collaborating closely with Dropbox Sign to ensure a smooth and swift maintenance process. We appreciate your continued patience and cooperation. Should you have any questions or concerns, please do not hesitate to reach out to our support team.

Time: April 23, 2024, 5:07 p.m.

Status: Resolved

Update: We no longer observe this issue, so marking this incident as resolved.

Time: April 23, 2024, 4:37 p.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.

Time: April 23, 2024, 3:14 p.m.

Status: Identified

Update: Transferring calls is currently failing. We have identified the issue and are working on a resolution.

Time: April 22, 2024, 4:59 p.m.

Status: Resolved

Update: All numbers have been switched back and confirmed to be working. This incident is resolved.

Time: April 22, 2024, 4:40 p.m.

Status: Monitoring

Update: Twilio has restored functionality for inbound and outbound calling. We are testing to ensure this resolves the issues and will be switching back from backup numbers as we verify. We will update once all have been tested and switched back.

Time: April 22, 2024, 3:51 p.m.

Status: Identified

Update: We are making updates to route calls to backup numbers for customers that have them. We are continuing to monitor the incident here: https://status.twilio.com/incidents/5b8wmb5djj4g

Time: April 22, 2024, 3:24 p.m.

Status: Identified

Update: We have identified issues being caused by a Twilio outage related to inbound and outbound phone calls. We are communicating with the vendor and will continue to provide updates. https://status.twilio.com/

Time: April 3, 2024, 12:58 a.m.

Status: Resolved

Update: This incident has been resolved.

Time: April 2, 2024, 10:51 p.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.

Time: April 2, 2024, 6:18 p.m.

Status: Investigating

Update: We are seeing indication of performance issues throughout our applications. We are currently investigating.