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Is there an Gem outage?

Gem status: Systems Active

Last checked: 6 minutes ago

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Gem outages and incidents

Outage and incident data over the last 30 days for Gem.

There have been 1 outages or incidents for Gem in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Gem

Outlogger tracks the status of these components for Xero:

Gem API Active
Gem Extension Active
Gem Homepage Active
Gem Integrations Active
Gem Scheduling Active
Gem Web Application Active
Component Status
Gem API Active
Gem Extension Active
Gem Homepage Active
Gem Integrations Active
Gem Scheduling Active
Gem Web Application Active

Latest Gem outages and incidents.

View the latest incidents for Gem and check for official updates:

Updates:

  • Time: Nov. 11, 2024, 9:48 p.m.
    Status: Resolved
    Update: A fix has been deployed and this incident is now resolved. Our team will continue to monitor for any issues.
  • Time: Nov. 11, 2024, 8:32 p.m.
    Status: Identified
    Update: Our team has been made aware of an issue with Talent Pipeline filtering where users are unable to select specific filter values. We've identified the root cause and are working on a fix.

Updates:

  • Time: Sept. 26, 2024, 8:59 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 25, 2024, 11:27 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 25, 2024, 11:27 p.m.
    Status: Investigating
    Update: We are aware of an issue currently affecting some users’ ability to connect Greenhouse to Gem. Our team is actively investigating the issue and working to resolve it as quickly as possible.

Updates:

  • Time: Sept. 19, 2024, 11:13 p.m.
    Status: Resolved
    Update: An error caused the Gem website and extension to not load, resulting in errors or blank pages. This issue has been resolved, and service has been restored.

Updates:

  • Time: Sept. 17, 2024, 5:53 p.m.
    Status: Resolved
    Update: This issue has been resolved and all Gem web pages are now loading normally. Our team will continue to monitor for any problems.
  • Time: Sept. 17, 2024, 5:48 p.m.
    Status: Investigating
    Update: We are currently aware of an issue that causes all Gem pages to display the "Oops! Something went wrong." error. We are investigating and will share updates here.

Updates:

  • Time: Sept. 3, 2024, 1:08 p.m.
    Status: Resolved
    Update: This issue has been resolved and our team has completed recovering the tracking of Calendly events that were booked during the partial outage. We will continue to monitor for any issues with event tracking.
  • Time: Aug. 29, 2024, 4:34 p.m.
    Status: Identified
    Update: This issue is resolved and Gem is able to track events booked via Calendly again. Our team is working on recovering the tracking of events that were booked during the partial outage.
  • Time: Aug. 28, 2024, 4:43 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with Gem's Calendly integration where Gem is not detecting booked meetings. This results in sequences failing to stop automatically after a meeting is booked, as well as the candidate's reply status not updating to "Booked". If you receive notification of a booking via Calendly, please check the corresponding candidate's sequence and manually mark it as replied to stop further follow-ups from being sent, if necessary. We will continue to share updates here.

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Frequently Asked Questions - Gem

Is there a Gem outage?
The current status of Gem is: Systems Active
Where can I find the official status page of Gem?
The official status page for Gem is here
How can I get notified if Gem is down or experiencing an outage?
To get notified of any status changes to Gem, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Gem every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Gem do?
Gem's recruiting software streamlines the hiring process by sourcing talent, engaging candidates, automating recruiting, and analyzing the recruitment funnel.

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