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Is there an Gem outage?

Gem status: Systems Active

Last checked: 7 minutes ago

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Gem outages and incidents

Outage and incident data over the last 30 days for Gem.

There have been 1 outages or incidents for Gem in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Gem

Outlogger tracks the status of these components for Xero:

Gem API Active
Gem Extension Active
Gem Homepage Active
Gem Integrations Active
Gem Scheduling Active
Gem Web Application Active
Component Status
Gem API Active
Gem Extension Active
Gem Homepage Active
Gem Integrations Active
Gem Scheduling Active
Gem Web Application Active

Latest Gem outages and incidents.

View the latest incidents for Gem and check for official updates:

Updates:

  • Time: Aug. 20, 2024, 10:22 p.m.
    Status: Resolved
    Update: Gem Scheduling experienced high database load causing degraded performance. Customers may have experienced long load times and slow syncing between ATS and Gem Scheduling, including interviews taking a long time to get scheduled in the ATS. This issue has since been resolved, and we are continuing to monitor for any changes.

Updates:

  • Time: May 31, 2024, 4:15 p.m.
    Status: Resolved
    Update: This issue has been resolved and our team will continue to monitor for problems. If you were impacted by this issue, refreshing your LinkedIn browser tab will show the candidate's details.
  • Time: May 31, 2024, 3:57 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where the Gem extension loads as a blank white window on most LinkedIn profiles. Currently, there is no workaround and our team will continue to share updates here.

Updates:

  • Time: April 3, 2024, 4:11 p.m.
    Status: Resolved
    Update: This issue has been resolved. Our team will continue to monitor for problems. If you continue to have trouble adding prospects from Indeed to Gem, please contact our Support team at [email protected] to report the issue.
  • Time: April 3, 2024, 3:35 a.m.
    Status: Identified
    Update: Functionality has been partially restored. Prospects can now be added to Gem if you send them an Indeed email or use the "Add Prospect" button in the Gem extension. Our engineers will continue to review the remaining Gem extension functions on Indeed.
  • Time: April 2, 2024, 9:02 p.m.
    Status: Investigating
    Update: We are currently aware of upload problems between Indeed and Gem, resulting in the "Something went wrong when adding a prospect to Gem." error. This occurs when auto-importing prospects to Gem by sending an Indeed email or when adding prospects to Gem individually from the Gem extension. Our engineers are investigating this issue.

Updates:

  • Time: April 4, 2024, 1:28 a.m.
    Status: Resolved
    Update: This incident has been resolved and page loading performance is back to normal. We will continue to monitor for any issues.
  • Time: April 2, 2024, 7:18 p.m.
    Status: Investigating
    Update: We are currently aware of intermittent, slow-loading page issues occurring with Pipeline Analytics, Dashboards, and Outreach Stats. Our team is investigating this behavior. If you encounter trouble loading a report or dashboard, please refresh the page to try again.

Updates:

  • Time: April 2, 2024, 8:25 p.m.
    Status: Resolved
    Update: This incident has been resolved. We will continue to monitor for any further issues with abnormally stale data in Pipeline Analytics.
  • Time: April 2, 2024, 5:40 p.m.
    Status: Identified
    Update: We are aware of an issue where some teams are seeing abnormally stale data from yesterday in their Pipeline Analytics reports. A fix has been deployed and we expect the data to catch up by tomorrow (April 3rd).

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Frequently Asked Questions - Gem

Is there a Gem outage?
The current status of Gem is: Systems Active
Where can I find the official status page of Gem?
The official status page for Gem is here
How can I get notified if Gem is down or experiencing an outage?
To get notified of any status changes to Gem, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Gem every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Gem do?
Gem's recruiting software streamlines the hiring process by sourcing talent, engaging candidates, automating recruiting, and analyzing the recruitment funnel.

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