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Is there an Gem outage?

Gem status: Systems Active

Last checked: 8 minutes ago

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Gem outages and incidents

Outage and incident data over the last 30 days for Gem.

There have been 1 outages or incidents for Gem in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Gem

Outlogger tracks the status of these components for Xero:

Gem API Active
Gem Extension Active
Gem Homepage Active
Gem Integrations Active
Gem Scheduling Active
Gem Web Application Active
Component Status
Gem API Active
Gem Extension Active
Gem Homepage Active
Gem Integrations Active
Gem Scheduling Active
Gem Web Application Active

Latest Gem outages and incidents.

View the latest incidents for Gem and check for official updates:

Updates:

  • Time: Oct. 7, 2022, 8:58 p.m.
    Status: Resolved
    Update: After monitoring Gem Campaigns, we're seeing resolution of the issue. Campaigns are now sending emails as expected. Sequences and other Gem Outreach were not impacted for the duration of this issue. Additional preventative measures will be reviewed and implemented to avoid further incidents.
  • Time: Oct. 7, 2022, 7:32 p.m.
    Status: Monitoring
    Update: A fix has been implemented by our engineering team to correct and issue with Campaigns. Sequences and other Gem Outreach were not impacted in any way. We are monitoring the fix for any further issues.
  • Time: Oct. 7, 2022, 7:02 p.m.
    Status: Identified
    Update: Our engineering team identified that a few of our customers are experiencing an issue where campaigns are not sending emails out properly. Our team is currently investigating the issue and will provide updates as we learn more.

Updates:

  • Time: Oct. 3, 2022, 8:24 p.m.
    Status: Resolved
    Update: This incident has been resolved. Please reach out to the support if your team is experiencing any issues with the website/extension.
  • Time: Oct. 3, 2022, 5:41 p.m.
    Status: Monitoring
    Update: Our engineering team has released an update to correct the issue. We are continually monitoring the situation for any degraded performance.
  • Time: Oct. 3, 2022, 5:10 p.m.
    Status: Identified
    Update: Users should now be able to access the website, extension, API, and homepage without issue. Our engineering teams are investigating the issue and working to identify the cause.
  • Time: Oct. 3, 2022, 4:51 p.m.
    Status: Investigating
    Update: We are aware of a problem where the Gem website, extension and homepage are not loading. Our Engineering team is currently investigating this issue and will continue to provide updates.

Updates:

  • Time: Aug. 29, 2022, 4:11 a.m.
    Status: Resolved
    Update: This incident has been resolved. Please reach out to the support team if your team is experiencing any stale data.
  • Time: Aug. 26, 2022, 5:27 p.m.
    Status: Identified
    Update: Some teams using Greenhouse may see outdated candidate, job, or interview data in Dashboards, Talent Pipeline, and Pipeline Analytics. If you notice this behavior, our Engineering team is aware of this problem and currently working on a fix. We will continue to provide updates to this issue.

Updates:

  • Time: Aug. 24, 2022, 3:28 a.m.
    Status: Resolved
    Update: We have deployed a workaround to mitigate this issue and the Gem website is now fully functional. Our team will continue to monitor for any additional problems.
  • Time: Aug. 24, 2022, 12:28 a.m.
    Status: Monitoring
    Update: Our engineering team has implemented a fix to resolve the DNS issue. We are monitoring the situation for possible degraded performance for the Gem website.
  • Time: Aug. 23, 2022, 11:34 p.m.
    Status: Investigating
    Update: Our engineering team identified that our hosting provider Heroku is having a DNS issue that is causing page load failures when accessing Gem. Our team is currently monitoring the incident and will provide updates as we learn more.

Updates:

  • Time: Aug. 15, 2022, 11:19 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 15, 2022, 10:44 p.m.
    Status: Monitoring
    Update: Our hosting provider Heroku has corrected an issue on their end. Our engineering team is now monitoring the issue for possible degraded performance for the Gem website, extension and API.
  • Time: Aug. 15, 2022, 10:30 p.m.
    Status: Identified
    Update: Our engineering team identified that our hosting provider Heroku was having an issue that resulted in the Gem website, extension and API not loading properly. Our team is currently monitoring the incident and will provide updates as we learn more.
  • Time: Aug. 15, 2022, 10:19 p.m.
    Status: Investigating
    Update: We are aware of a problem where the Gem website, extension and homepage are not loading. Our Engineering team is currently investigating this issue and will continue to provide updates.

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Frequently Asked Questions - Gem

Is there a Gem outage?
The current status of Gem is: Systems Active
Where can I find the official status page of Gem?
The official status page for Gem is here
How can I get notified if Gem is down or experiencing an outage?
To get notified of any status changes to Gem, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Gem every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Gem do?
Gem's recruiting software streamlines the hiring process by sourcing talent, engaging candidates, automating recruiting, and analyzing the recruitment funnel.

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