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Is there an Gem outage?

Gem status: Systems Active

Last checked: 8 minutes ago

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Gem outages and incidents

Outage and incident data over the last 30 days for Gem.

There have been 1 outages or incidents for Gem in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Gem

Outlogger tracks the status of these components for Xero:

Gem API Active
Gem Extension Active
Gem Homepage Active
Gem Integrations Active
Gem Scheduling Active
Gem Web Application Active
Component Status
Gem API Active
Gem Extension Active
Gem Homepage Active
Gem Integrations Active
Gem Scheduling Active
Gem Web Application Active

Latest Gem outages and incidents.

View the latest incidents for Gem and check for official updates:

Updates:

  • Time: March 14, 2022, 10:13 p.m.
    Status: Resolved
    Update: This issue has been resolved. If you are still experiencing any issues with loading Pipeline Analytics, please let us know at [email protected].
  • Time: March 14, 2022, 10:05 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that prevents some teams from being able to load Pipeline Analytics.

Updates:

  • Time: March 14, 2022, 6:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 14, 2022, 6:32 p.m.
    Status: Identified
    Update: We've identified and resolved the issue causing delays in loading Dashboards, and Pipeline analytics. We'll continue monitoring the situation, to make sure there aren't any lingering issues.
  • Time: March 11, 2022, 10:16 p.m.
    Status: Identified
    Update: We have implemented a fix and are currently rolling it out to all impacted teams.
  • Time: March 11, 2022, 6:42 p.m.
    Status: Identified
    Update: We have identified the root cause of this issue and are working on a fix.
  • Time: March 11, 2022, 4:44 p.m.
    Status: Investigating
    Update: We are currently investigating issues associated with Dashboards and Pipeline Analytics that may cause widgets to show incorrect/incomplete data or experience long loading times. We will continue to provide updates to this issue.

Updates:

  • Time: Feb. 24, 2022, 6:11 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 24, 2022, 5:14 p.m.
    Status: Monitoring
    Update: The Gem website and extension are now operational. We will continue to monitor for any issues.
  • Time: Feb. 24, 2022, 4:55 p.m.
    Status: Investigating
    Update: Our hosting provider, Heroku, is currently having problems that results in Gem web page and extension loading issues. Our team is currently monitoring the incident and will provide updates as we learn more.

Updates:

  • Time: Jan. 11, 2022, 7:59 p.m.
    Status: Resolved
    Update: This is now resolved. Teams impacted by this issue will see email addresses automatically fill in for any candidates that we are able to find an email for over the next hour.
  • Time: Jan. 11, 2022, 7:32 p.m.
    Status: Identified
    Update: We've identified the root cause of this issue and a fix is underway.
  • Time: Jan. 11, 2022, 6:53 p.m.
    Status: Investigating
    Update: We have been made aware that several teams are seeing no emails being found for candidates when uploading a CSV file to a Gem Project. We are currently investigating this issue. In the meantime, adding candidates to Gem using alternative methods (i.e. via LinkedIn) will work properly.

Updates:

  • Time: Jan. 2, 2022, 8:42 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 2, 2022, 8:05 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Jan. 2, 2022, 7:57 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with editing sequences in Gem. We'll continue to provide updates as we learn more.

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Frequently Asked Questions - Gem

Is there a Gem outage?
The current status of Gem is: Systems Active
Where can I find the official status page of Gem?
The official status page for Gem is here
How can I get notified if Gem is down or experiencing an outage?
To get notified of any status changes to Gem, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Gem every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Gem do?
Gem's recruiting software streamlines the hiring process by sourcing talent, engaging candidates, automating recruiting, and analyzing the recruitment funnel.

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