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Is there an GFI Software outage?

GFI Software status: Systems Active

Last checked: 6 minutes ago

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GFI Software outages and incidents

Outage and incident data over the last 30 days for GFI Software.

There have been 0 outages or incidents for GFI Software in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for GFI Software

Outlogger tracks the status of these components for Xero:

Component Status

Latest GFI Software outages and incidents.

View the latest incidents for GFI Software and check for official updates:

Updates:

  • Time: June 27, 2023, 2:43 p.m.
    Status: Resolved
    Update: Thank you for your patience during the time we spent working closely with our Development Team to address the issue regarding the unavailability of the June 2023 patches. We are delighted to inform you that the problems have been successfully resolved. The updated definitions have now been released and are ready for implementation. To ensure that your system benefits from these updates, we kindly request that you perform a full manual program update. If you have any further inquiries or concerns, please do not hesitate to reach out to us.
  • Time: June 22, 2023, 8:51 a.m.
    Status: Identified
    Update: We are aware of an issue with the latest Languard patch definitions which do not contain the June patches. Our team is working on fixing the issue. We thank you for your patience.

Updates:

  • Time: June 8, 2023, 7:07 a.m.
    Status: Resolved
    Update: As of 06:58 UTC, we implemented a potential solution for the issue related to GFI Websites being temporarily Down. We have implemented some DDOS controls and off-loaded some DNS traffic, and we can no longer reproduce the issue identified. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
  • Time: June 8, 2023, 1:31 a.m.
    Status: Investigating
    Update: We are currently investigating the issue relating to all GFI websites being down, and are working to identify the source of the issue reported. We will provide further updates as they become available.

Updates:

  • Time: April 26, 2023, 2:53 a.m.
    Status: Resolved
    Update: As of 02:30 UTC, we have shared a potential solution for the issue related to Email Filtering. We created a fix and shared it, and we can confirm that the issue is no longer reproducible after the application of the patch. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
  • Time: Feb. 17, 2023, 9:58 a.m.
    Status: Identified
    Update: Our Development team has still been actively engaged in iterative deployments for the identified trouble with email filtering. We have seen some issues with the initial fix, so we are now working to address them before an official release. We thank you for your patience.
  • Time: Feb. 2, 2023, 4:40 p.m.
    Status: Identified
    Update: Our Development team has been actively engaged in iterative deployments for the identified trouble with email filtering. While we have seen positive results from testing the initial fix, we are working to address the remaining trouble identified during testing before release.
  • Time: Jan. 20, 2023, 11:46 a.m.
    Status: Identified
    Update: We are currently working on a fix for the issue relating to MailEssentials randomly stopping to filter all incoming messages until the Exchange server is rebooted. The build with a fix is being tested internally and with selected customers.
  • Time: Jan. 15, 2023, 6:32 p.m.
    Status: Investigating
    Update: We are currently investigating an issue relating to MailEssentiels randomly stopping to filter all incoming messages until the Exchange server is rebooted. We are working to identify the source of the issue reported and will provide further updates as they become available.

Updates:

  • Time: Dec. 21, 2022, 12:04 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 20, 2022, 9:42 p.m.
    Status: Monitoring
    Update: As of 21:00 UTC, we have updated the SSL Certificates for ws.gfifax.com and have confirmed that the site is accessible again with outbound faxing capabilities have been completely restored. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
  • Time: Dec. 20, 2022, 6 p.m.
    Status: Identified
    Update: As of 17:30 UTC, we identified an issue with SSL Certificate Trust for ws.gfifax.com. This issue may impact GFI FaxMaker Online customer outbound faxing capabilities. We are actively working to resolve the identified certificate trouble and will provide further updates as they become available.

Updates:

  • Time: July 14, 2022, 8:31 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 14, 2022, 5:57 p.m.
    Status: Monitoring
    Update: Dear Customers, We have identified a specific query that was hoarding most of the resources from our Database server which was causing the performance decrease for the product. After removing the offending query we already see the DB resources are back online which will resolve the response/performance issues you experienced. We are sorry for the inconveniences this caused. We are keeping a close look at our Database resources over the next few hours to make sure this does not happen again.
  • Time: July 14, 2022, 5:10 p.m.
    Status: Investigating
    Update: We have identified a resource issue in one of our Database servers which is causing an increase in the time to process data. The product is sending requests to the Database which are not processed on time and get timed out. Because of this customers that use MyKerio for the DB might be experiencing the product not responding. Our infrastructure team is currently reviewing the situation and will implement a permanent solution as soon as we have one. We will keep you posted on updates regarding this issue.

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Frequently Asked Questions - GFI Software

Is there a GFI Software outage?
The current status of GFI Software is: Systems Active
Where can I find the official status page of GFI Software?
The official status page for GFI Software is here
How can I get notified if GFI Software is down or experiencing an outage?
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