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Is there an Glia outage?

Glia status: Systems Active

Last checked: 6 minutes ago

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Glia outages and incidents

Outage and incident data over the last 30 days for Glia.

There have been 1 outages or incidents for Glia in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Glia

Outlogger tracks the status of these components for Xero:

AWS ec2-eu-west-1 Active
AWS ec2-us-east-1 Active
CoBrowsing Active
Communications Active
Glia Virtual Assistant (GVA) Active
Overall System Status Active
Real-time Analytics Active
Component Status
AWS ec2-eu-west-1 Active
AWS ec2-us-east-1 Active
CoBrowsing Active
Communications Active
Glia Virtual Assistant (GVA) Active
Overall System Status Active
Real-time Analytics Active

Latest Glia outages and incidents.

View the latest incidents for Glia and check for official updates:

Updates:

  • Time: March 28, 2022, 4:09 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 28, 2022, 4:06 p.m.
    Status: Monitoring
    Update: Our Phone Service Provider has reported that call features are now operating normally. We will continue to monitor for system stability
  • Time: March 28, 2022, 3:19 p.m.
    Status: Identified
    Update: Our Phone Service Provider has reported service disruption affecting phone engagements. We are communicating and monitoring closely the incident and the developments to fix it.

Updates:

  • Time: March 22, 2022, 5:05 p.m.
    Status: Resolved
    Update: Glia Phone and phone engagements are fully operational.
  • Time: March 22, 2022, 4:57 p.m.
    Status: Monitoring
    Update: Our Phone Service Provider has reported that call features are now operating normally. We will continue to monitor for system stability
  • Time: March 22, 2022, 4:16 p.m.
    Status: Identified
    Update: Our Phone Service Provider has reported service disruption affecting phone engagements. We are communicating and monitoring closely the incident and the developments to fix it.

Updates:

  • Time: Dec. 22, 2021, 1:15 p.m.
    Status: Resolved
    Update: Our on-call an infrastructure team have isolated the parts of infrastructure affected by the incident that is affecting our infrastructure provider. Our telemetry and tests show that all systems have recovered and are functional.
  • Time: Dec. 22, 2021, 12:46 p.m.
    Status: Monitoring
    Update: Our infrastructure provide has reported an incident in the US data sites. We are communicating and monitoring closely the incident and our provider's efforts to recover their service.

Updates:

  • Time: Dec. 17, 2021, 4:34 p.m.
    Status: Resolved
    Update: Our Phone Service Provider has reported that service has been restored and purchasing and updating Phone Numbers from the Glia Hub works as expected.
  • Time: Dec. 17, 2021, 3:40 p.m.
    Status: Identified
    Update: Our Phone Service Provider has reported service disruption affecting the purchase and configuration of Phone Numbers. Buying or updating phone numbers from Glia Hub fails intermittently. We are communicating with our Phone Service Provider and monitoring closely the incident and their developments to fix it.

Updates:

  • Time: Dec. 13, 2021, 9:26 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 13, 2021, 9:24 a.m.
    Status: Monitoring
    Update: A fix has been deployed to Production. Engagements are connecting and all the systems are operational.
  • Time: Dec. 13, 2021, 9:20 a.m.
    Status: Identified
    Update: We are experiencing intermittent failures to a percentage of our Engagements. Affected Engagements are unable to connect. We are working to resolve this issue.

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Frequently Asked Questions - Glia

Is there a Glia outage?
The current status of Glia is: Systems Active
Where can I find the official status page of Glia?
The official status page for Glia is here
How can I get notified if Glia is down or experiencing an outage?
To get notified of any status changes to Glia, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Glia every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Glia do?
Glia offers digital solutions for financial institutions to enhance customer connections through Messaging, Video, Voice, CoBrowsing, and AI.

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