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Is there an Glia outage?

Glia status: Systems Active

Last checked: 8 minutes ago

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Glia outages and incidents

Outage and incident data over the last 30 days for Glia.

There have been 1 outages or incidents for Glia in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Glia

Outlogger tracks the status of these components for Xero:

AWS ec2-eu-west-1 Active
AWS ec2-us-east-1 Active
CoBrowsing Active
Communications Active
Glia Virtual Assistant (GVA) Active
Overall System Status Active
Real-time Analytics Active
Component Status
AWS ec2-eu-west-1 Active
AWS ec2-us-east-1 Active
CoBrowsing Active
Communications Active
Glia Virtual Assistant (GVA) Active
Overall System Status Active
Real-time Analytics Active

Latest Glia outages and incidents.

View the latest incidents for Glia and check for official updates:

Updates:

  • Time: Dec. 10, 2021, 9:23 p.m.
    Status: Resolved
    Update: Our Phone Service Provider has restored their service and Phone Engagements are now connecting.
  • Time: Dec. 10, 2021, 9:13 p.m.
    Status: Monitoring
    Update: The number of errors has decreased and phone engagements are connecting. We continue to monitoring the system and monitoring the incident from our Phone Service Provider
  • Time: Dec. 10, 2021, 9:09 p.m.
    Status: Monitoring
    Update: The number of errors has decreased and phone engagements are connecting. We continue to monitoring the system and monitoring the incident from our Phone Service Provider
  • Time: Dec. 10, 2021, 8:47 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Dec. 10, 2021, 8:47 p.m.
    Status: Identified
    Update: Our Phone Service Provider has reported service disruption affecting phone engagements. We are communicating and monitoring closely the incident and the developments to fix it.

Updates:

  • Time: Dec. 7, 2021, 10:54 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 7, 2021, 4:34 p.m.
    Status: Identified
    Update: Glia’s infrastructure provider has reported a degradation of service that is impacting Glia Insights, File Sharing & Audio Recording Playback for recent recordings. Our infrastructure provider reported the issue has been identified and is working on a fix.

Updates:

  • Time: July 16, 2021, 9:54 p.m.
    Status: Resolved
    Update: All Glia systems are fully functional
  • Time: July 16, 2021, 9:49 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: July 16, 2021, 9:49 p.m.
    Status: Monitoring
    Update: A fix has been implemented. We continue to monitoring the system
  • Time: July 16, 2021, 9:24 p.m.
    Status: Identified
    Update: Some customers are seeing engagements not connecting and visitors unable to enqueue. We’re aware of the issue and are working on it urgently. Please know our teams are working hard to get everything up and running, and we will update as we have new information or within the next 60 mins.

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Frequently Asked Questions - Glia

Is there a Glia outage?
The current status of Glia is: Systems Active
Where can I find the official status page of Glia?
The official status page for Glia is here
How can I get notified if Glia is down or experiencing an outage?
To get notified of any status changes to Glia, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Glia every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Glia do?
Glia offers digital solutions for financial institutions to enhance customer connections through Messaging, Video, Voice, CoBrowsing, and AI.

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