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Is there an Gorgias outage?

Gorgias status: Systems Active

Last checked: 8 minutes ago

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Gorgias outages and incidents

Outage and incident data over the last 30 days for Gorgias.

There have been 4 outages or incidents for Gorgias in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Gorgias

Outlogger tracks the status of these components for Xero:

Website Active
AI Agent Active
Flows Active
Order Management Active
Campaigns Active
Custom Domains Active
Customer Help Center website Active
REST API Active
Mobile Apps Active
REST API Active
Web App Active
aus-southeast1-fcb9 Active
europe-west1-c511 Active
europe-west3-86c1 Active
us-central1-c433 Active
us-central1-d8ff Active
us-east1-2607 Active
us-east1-635c Active
us-east1-c94b Active
us-east4-5f09 Active
us-east4-65cd Active
Aircall Aircall Apps Active
Aircall Public API Active
Email Active
Facebook Messenger Active
Facebook Posts & Comments Active
Gmail Active
Instagram comments Active
Instagram Direct Messages Active
Live Chat Active
Mailgun API Active
Mailgun inbound email Active
Mailgun outbound email Active
Mailgun SMTP Active
Native Phone Active
Outlook Active
ReCharge integration Active
Shopify API & Mobile Active
Shopify integration Active
Smooch Core API Active
SMS Active
Stripe API Active
Twitter Active
WhatsApp Active
Yotpo Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Cloud Pub/Sub Active
Google Cloud Platform Google Cloud SQL Active
Google Cloud Platform Google Cloud Storage Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Container Engine Active
Google Cloud Platform Google Kubernetes Engine Active
Component Status
Website Active
Active
AI Agent Active
Flows Active
Order Management Active
Active
Campaigns Active
Active
Custom Domains Active
Customer Help Center website Active
REST API Active
Active
Mobile Apps Active
REST API Active
Web App Active
Active
aus-southeast1-fcb9 Active
europe-west1-c511 Active
europe-west3-86c1 Active
us-central1-c433 Active
us-central1-d8ff Active
us-east1-2607 Active
us-east1-635c Active
us-east1-c94b Active
us-east4-5f09 Active
us-east4-65cd Active
Active
Aircall Aircall Apps Active
Aircall Public API Active
Email Active
Facebook Messenger Active
Facebook Posts & Comments Active
Gmail Active
Instagram comments Active
Instagram Direct Messages Active
Live Chat Active
Mailgun API Active
Mailgun inbound email Active
Mailgun outbound email Active
Mailgun SMTP Active
Native Phone Active
Outlook Active
ReCharge integration Active
Shopify API & Mobile Active
Shopify integration Active
Smooch Core API Active
SMS Active
Stripe API Active
Twitter Active
WhatsApp Active
Yotpo Active
Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Cloud Pub/Sub Active
Google Cloud Platform Google Cloud SQL Active
Google Cloud Platform Google Cloud Storage Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Container Engine Active
Google Cloud Platform Google Kubernetes Engine Active

Latest Gorgias outages and incidents.

View the latest incidents for Gorgias and check for official updates:

Updates:

  • Time: Nov. 14, 2024, 5:47 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 14, 2024, 4:05 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 14, 2024, 10:10 a.m.
    Status: Identified
    Update: We have identified the issue and are continuing to work on a fix for it.
  • Time: Nov. 14, 2024, 9:09 a.m.
    Status: Investigating
    Update: Our monitoring has detected high CPU usage on one of our PostgreSQL databases within the europe-west3-86c1 cluster. This may impact database performance and cause delays in processing requests. Our team is actively investigating and working to resolve the issue to restore optimal performance. We appreciate your patience and will provide updates as we make progress.

Updates:

  • Time: Nov. 1, 2024, 3:32 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 1, 2024, 3:19 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Oct. 29, 2024, 8:37 p.m.
    Status: Resolved
    Update: We have deployed a fix and this incident has been resolved.
  • Time: Oct. 29, 2024, 8:21 p.m.
    Status: Identified
    Update: We have found out that this is a visual bug and that the integrations are still working correctly, we will deploy a patch shorty to fix this issue.
  • Time: Oct. 29, 2024, 7:59 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with our Outlook and Gmail integrations.

Updates:

  • Time: Oct. 25, 2024, 5:14 p.m.
    Status: Resolved
    Update: We applied the fix that was effective in solving the issue. The problem should not persist anymore and Gorgias Helpdesk should work again without any issues.
  • Time: Oct. 25, 2024, 2:14 p.m.
    Status: Monitoring
    Update: The fix that we deployed works as expected, and with it we mitigated the issue. Currently, we are working on the data recovery and still monitoring the issue.
  • Time: Oct. 25, 2024, 12:07 p.m.
    Status: Monitoring
    Update: We've just deployed a fix for the issue. Currently, we are monitoring. We'll provide an update in the next 2 hours.
  • Time: Oct. 25, 2024, 9:07 a.m.
    Status: Identified
    Update: We identified an issue with the Shopify default shipping address matching feature. The feature allows the integration to match the orders to a customer based on the default shipping address phone number. The feature is disabled by default, so only the users that manually enabled the feature might encounter this problem. The issue may lead to some orders or order updates not being synced in the Shopify widget. Currently we are working on a fix for this issue. We'll provide an update in the next 2 hours.

Updates:

  • Time: Oct. 21, 2024, 12:59 p.m.
    Status: Resolved
    Update: The incident has been resolved
  • Time: Oct. 21, 2024, 10:59 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 21, 2024, 9:42 a.m.
    Status: Investigating
    Update: We're experiencing issues with views and bulk actions not working as expected (e.g. closing tickets), we're currently investigating the problem and will post an update as soon as possible.

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Frequently Asked Questions - Gorgias

Is there a Gorgias outage?
The current status of Gorgias is: Systems Active
Where can I find the official status page of Gorgias?
The official status page for Gorgias is here
How can I get notified if Gorgias is down or experiencing an outage?
To get notified of any status changes to Gorgias, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Gorgias every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Gorgias do?
A helpdesk service for e-commerce stores that offers multichannel customer support through a single app, with automated responses for increased productivity.

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